Sanrico Reviews 251

Ordered their wood carving tool, works perfectly on my latest project ! Still have to test it on harder wood, but seems to be ok! Nice shop btw to find cool tools, the only issue to improve it their delivery time (took 10 days last time, a bit long for me).

Great experience despite the lost of the first shipment. A new one was shipped quickly luckily. Well received and tested, all good thanks!

The chisel bits have a very small base where they insert into the tool. During operation, the bit becomes loose within a few minutes and eventually falls out. This prevents secure retention of the bit. It is hard to recommend it for serious work. I am requesting refund and returning the unit.

Finally a shop that ship a guide to use their router bit correctly! Thanks for that!!

Already ordered a few times and full satisfied of their tools, mainly the woodworking ones. Delivery time is ok, quality is great. Support team is avalable and reliable. A good and trusty shop! Thanks

The power sculptor is NOT as advertised on Pinterest. Whatever tool the guy in the video is using...definitely isn't this $150 exacto knife kit with batteries. I don't think I'll ever get a refund either. Why don't companies care about what they make anymore!! Anything to make a buck.

Product is good, but I need the adapter. Without it, I would have to modify it on a lathe, which is impractical. Please send the adapter so I can move forward.

I was VERY impressed with the service provided, after a mistake with my order the company acted very very quickly to rectify the problem. They dealt with it within a couple of days. I would thoroughly recommend Sanrico TO everyone

Great support service, they helped me to update my order because of an issue I’ve encountered. Plus a discount without having to ask for anything! Super guys there! Thanks again buddies, keep it going

Excellent place to shop cool tools. I like their latest blade for angle grinder, very efficient. I’ll keep shopping there

Nice support team that helped me to choose the correct angle grinder disc for my reno project. Happy they deliver to my place (Guam), unlike many other shops and the delivery was fast

Customer service was super fast to reply, really appreciated.! Good quality, fairly quick delivery. Would buy again

Too bad zero stars aren't possible! This is a scam company. They sell junk tools that don't fit or don't work even remotely like they say. They also make it impossible to return anything after your realize that you made a mistake by buying their junk!

I have the minicutter saw and it barely cuts anything. The blade gets hung up on lightweight wood. I try changing the speeds and blade and it does the same thing. There is no way the videos on the site can be real. I emailed customer service and haven't heard back.

Scam company. I ordered the miniature saw while on pinterest and it never came. When I inquired they responded professionally and immediately. Then a few days later after looking into my order I was told it was delivered with 2 links for so called 'proof' of delivery but the links were just letters and numbers with the word error amongst it all. Zero proof it was delivered. When I emailed them back with screenshots they ignored me. $246 gone!

Update:
I stumbled on to this company via Pinterest in January 2025. I made my first order January 20, 2025 for 3 items totaling $189.97 dollars . I was sent an email that my order had shipped and given a tracking number.

I made my second order on January 26, 2025 for 3 additional items totaling $409.97 dollars.
No notification that the order shipped nor a tracking number.
Albeit when I inquired about the delivery status of both orders, as of February 4, 2025 the orders are in transit. No call back whatsoever from the SANRICO customer service team and they had requested that I verify the delivery address and provide a phone number for the carrier and to contact me.

On February 5, 2025 I received an email update that order 1 was delivered on February 4, 2025 (confirmed/received) and that order 2 delivery was upgraded to DHL delivery and that it was in transit to my address but tracking number was provided. ?

I thought I was buying woodworking tools from NJ based company but Order 1 came from Texas and refund requests are limited to within 15 days of receipt of the delivered order and are handled through arbitration in Hong Kong, China in English if you want a refund.

Upon receipt of order number 2, I will not be using this vendor for any future purchases. Amazon would be faster and probably cheaper or both without all the red tape and super slow cumbersome delivery processes in the name of SANRICO customer service.

Wednesday, February 19, 2025

February 13, 2025 I received a text notice from DHL that my delivery was scheduled for Monday, February 17, 2025

To my surprise on Friday, February 14, 2025 I received the 3-in-1 Router Milling Grove Bracket without assembly instructions about 5:28 pm but without the FastSquare Adapter + bits or the EasySquare Adapter + Bits.

February 18, 2025 I received a second 3-in1 Router Milling Grove Bracket without assembly instructions from a different carrier out of Texas.

Again, I am still missing and or never received the following items from order #2

1.) Missing “FastSquare Adapter + Bits”.

2.) Missing “EasySquare Adapter + Bits”.

For you convenience, I have included a screenshot of the original items ordered for your reference in reconciling my order # 2.

This is beyond silliness, unacceptable and not in anyway exceptional award winning customer service you claim to promote on your platform.

First off, the product I bought I understood came with all the wood to go with the project. I ordered 2 not knowing I was just getting instructions on how to make the product out of wood. I only need 1 instruction set if it doesn't include the wood.
I emailed them 4 times to get clarification & no one has responded. It's now been since Jan. 8th.
2nd-I phoned the number they have listed on the website for customer service. It is NOT Sanrico & the person on the other end had no idea who or what company I was talking about. The phone number listed on the Sanrico site belongs to a completely different, unrelated company. In fact, they aren't even in the same state!
So buyer beware. I should have looked up their
Website before buying as it has a very low score of trust, no customer service, and lying about their contact info.
When I did look it up finally, it says this company is actually a scam.
So legality's, like not allowed to share plans, is out the window as they are not a legitimate company.

wow, i haven't had a company go above and beyond like these folks in years. Customer service has sucked really since Covid but I feel like all I do now is talk to robots. Not these folks. As soon as I placed my order I saw a different promotion they were having on a totally different set but that other set had 3 of their awesome tools and the one I ordered only had the one. So, I decided to reach out to say hey - can you please charge me an additional $20 and send me that promo vs the promo I bought? It took a day but they got back to me and said hey, we talked to our boss and as a one time extension of goodness, they said they went ahead and shipped the deal/promo I requested at the price I paid for the one I purchased which means I got three tools for the price of the one promotion. I mean that is like epic above and beyond. I wouldn't have even asked for that. I am so excited to try these tools. As a woodworker, I am always looking for ways to develop and expand my craft. Thank you team at San Rico. I appreciate you!

I bought plans for bottle case.
They lack all the important details needed to complete the case.
I have worked with plans all my working life and these are a joke!
Unless you can improvise don't buy.

Bought plans. Look ok but hyperlinks to materials do not work. Customer service is non existent. I would pass on this. You pay a premium but service stinks.