Absolutely gutted
Absolutely gutted. Spent £83 on trainers. They arrived. Not real and not size 6. Said no refunds. Scammers
2 May 2026
Unprompted review
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2.1
Poor
9 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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DO NOT USE THIS WEBSITE
DO NOT USE THIS WEBSITE! I have ordered trainers off here and had to contact them several times to track my order and when they arrived they are replicas. They will not give a full refund, and they are definitely not based in London.
28 April 2026
Unprompted review
Scammers
Ordered trainers well over a month ago. After a few messages, I received them today. They are fake and not a size 6. This company are advertising that they are from Covent Garden, London. It's seems they are scammers from China.
Rachel the ladies behind the emails has thob me off for over a month. I would appreciate a full refund
23 April 2026
Unprompted review
Scammers
Purchased trainers as a present for Xmas, ordered November, arrived in January
There also fakes- asked for refund and they said , 60% restock fee and I must pay for delivery
I said ok, but no response from the in 3 months
14 December 2025
Unprompted review
Reply from Sansalondon
I’m truly sorry for the delay and the frustration this has caused. This is not the experience we want for our customers. We will investigate this intern.
Do Not order anything off this website…
I bought apair of trainers for a birthday present came 2 weeks later even though 3 days delivery so tried to return because they arrived to late!! Now ignoring me !!!Do Not order anything off this website they have ignored 30 messages off me for the last 2 weeks absolutely disgusting they don't give refunds either...
1 January 2026
Unprompted review
Reply from Sansalondon
We sincerely apologize for the lack of support following your order return request; this is unacceptable. Our team will thoroughly investigate this matter internally to identify the issue and prevent it from happening again.
I would give this company 0 stars if…
I would give this company 0 stars if possible. The New Balance trainers 9060s are fake and look it. I ordered a 4.5 and they are far too small, definitely the incorrect size. Tried to get a refund but they won’t offer a complete one. Absolutely shocking. Do not order from them.
30 December 2025
Unprompted review
Reply from Sansalondon
we truly sorry for the frustration this has caused. This is not the experience we want for our customers. We will investigate this intern.
This company is miss selling product I…
This company is miss selling products I recently purchased the Elegant Tailored Blazer Midi Dress for £48.
IT IS A TERRIBLE product and I would discourage anybody purchasing items from this site.
The quality is simply dreadful and quite honestly the product must have cost less than £5 to make.
Quality would be better at a standard street market, the cut of the dress is not as advertised as the one is in the site.
I tried to complete a return but they want 30% restocking fee.
Don’t bother with this one much better companies out there!!
18 November 2025
Unprompted review
Reply from Sansalondon
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that. Your review will be examined internally so we can investigate what has happened in this case and address any issues with our processes and partners.
False Trust pilot reviews from this…
False Trust pilot reviews from this company. It's not based in London or the USA, it's based in China. Quality is absolutely appalling. Shoes came without a box and looks nothing like the picture. I don't even want a refund, I threw the items straight in the bin. Shocking quality and false advertising!!! 0 stars if I could!!!
4 December 2025
Unprompted review
Reply from Sansalondon
Your review will be examined internally so we can investigate what has happened in this case and address any issues with our processes and partners.
Trustpilot reviews were false
I purchased from this company based on their advertised Trustpilot reviews. It appears these reviews are false as they are not even registered on Trustpilot. The garment eventually delivered was completely the wrong and poor quality. Email is the only contact they offer and all my attempts just get returned. Beware!
4 November 2025
Unprompted review
Reply from Sansalondon
Thank you for taking the time to share your experience with us. Your review will be examined internally so we can investigate what has happened in this case and address any issues with our team.
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