Ashley was amazing. Patient, attentive, knowledgeable and accommodating. She answered all my questions, explained everything in great detail, called when she said she would, checked in after quotin... See more
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Very helpful staff, made everything clear and easy to understand. Also made sure I was getting the best deal comparing other options.
Kira was so friendly and helpful as was every other team member we spoke to. We called in a panic after having our holiday with Tui cancelled last minute and kira did her best to find us an alternativ... See more
Company replied
Spoke with a lovely staff member called Mona Samandi on a Sunday around lunchtime and by close of play, we had booked up to go to Santa’s Lapland for 2 nights in December. Very efficient worker who se... See more
Company replied
Company details
- #113 of 202 best companies in Travel agent
Written by the company
Helping families across the UK make magical memories in Lapland 🎅 We offer a huge selection of Day Trips, Short Breaks and Arctic Adventures from various UK airports to magical Lapland. All of our Lapland holidays offered are ABTA and ATOL protected giving you the peace of mind that your money is always safe.
Contact info
United Kingdom
- santaclaustrips.co.uk
4.8
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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First class experience!
First class - Jodie made the booking experience easy and accessible and took time to answer all my questions. 5 stars! 🙂
23 April 2025
Reply from SantaClausTrips
Dear Mr Fallows
Thank you for sharing your review with us. I am delighted to hear that Jodie made your booking experience easy and accessible and answered all your questions. Enjoy Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Fantastic service
Great service with help and advice to ensure the best break and trip package for our requirements. Couldn’t recommend enough.
4 April 2025
Reply from SantaClausTrips
Dear Ms Gunstone
Thank you very much for your 5 star review. I am delighted that you found our service to be fantastic and also that your agent was able to assist you in finding the perfect Lapland break for your requirements. We appreciate your recommendation. Enjoy beautiful Yllas when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Jane was fab with helping us deciding…
Jane was fab with helping us deciding ..Nothing too much trouble and explained things very well
7 April 2025
Reply from SantaClausTrips
Dear Mrs Taylor
Thank you very much for your 5 star review of our service and thank you for your kind words which I will be sure to share with Jane. Have a wonderful adventure in Saariselka when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Good
Good, but seemed a lot of repeat info. Also a shame that if you do the day trip you can't let father christmas know anything about your child
11 March 2025
Reply from SantaClausTrips
Dear Kristina,
Thank you for your review of our service. I will pass on your feedback to your tour operator. Have a wonderful day when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Easy booking
Ben made booking so easy and pain free, can’t wait to take the trip!
9 April 2025
Unprompted review
Reply from SantaClausTrips
Good Afternoon Mr Pearson
Thank you very much for the 5 star review and kind words for Ben. Have a magical day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Very disappointing
We travelled to Enontekiö for the wonderland day trip from Glasgow and it was the most underwhelming and disappointing experience for the money we paid. There were very many issues with trip, too many to go into but I would strongly advise that you book through an alternative company. To give a brief insight into our day I will list a few of the more major issues.
-delayed from Glasgow airport due to seating issues (I understand this can happen but was totally avoidable)
-arrived, already late to Finland to then wait on a coach for 1 hour to get suits and boots
-with half the day gone we arrived at the resort and took straight for lunch which was inedible. The resort itself was very underwhelming
-lots of waiting around for activities that in total were done within 15 mins and no opportunity to repeat any
-Santa (the main event) impersonal barely spoke and really this was just a photo opportunity. The gift given was a small wooden toy, extremely poor!
-returning home we were again delayed on the flight for a very long time due to seating. When entering the plane we were told to sit where we wanted but those of us at the back of the plane were left to find seats dotted around. I was travelling with a 3 and 4 year old and there were no seats together for us. Many other families experienced the same issue. The flight staff were rude, unhelpful and expected us to sit away from our small children and leave them sitting next to strangers! Of course nobody was comfortable doing that so we were delayed until kind passengers moved around to accommodate small children. The passengers resolved the issue with no help from flight staff.
There were further issues albeit minor that I haven’t mentioned.
We spent a lot of money for this day trip as did everyone else and I was so disappointed. I have escalated a complaint with Santa Claus trips who then took no responsibility and passed it onto to transun who equally took no responsibility. I am now escalating this further to ABTA. I would not leave a negative review as I know it worries people who have already booked and it can be negative for the business. However the issues on this day need to be addressed and this trip needs to be reviewed.
11 December 2024
Unprompted review
Reply from SantaClausTrips
Dear Danielle
Thank you for taking my call last week. A trip to Lapland is normally a very special experience and I am very sorry that you have been left feeling so disappointed.
As a travel agent, our responsibility is to liaise with the tour operator to try and achieve the best possible outcome for our clients. Please be assured that we did act your behalf to try and reach a satisfactory resolution. I have personally reached out to the tour operator for further comment and will be back in touch once I hear from them.
Please let us know of there is anything else that we can do to support you further.
Kind Regards
Steph Mundy
Santa Claus Trips
Sam and Kira have both been so…
Sam and Kira have both been so informative and lovely. The follow up information has been great.
25 January 2025
Reply from SantaClausTrips
Dear Harriet
Thank you for your kind words which I will pass on to Kira and Sam, and also the 5 stars which we really appreciate. Have a wonderful break in Pyha when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Good, quick booking experience
Good booking process made easier by excellent customer service agent. They explained the options, travel itinerary including flight times, baggage allowance, transfers and hotel accommodation. All very clear. Returned calls quickly after leaving voicemail. Great customer experience.
21 January 2025
Reply from SantaClausTrips
Dear John
Thank you very much for the 5 star review and for sharing your experience of booking with Santa Claus Trips. I am delighted to hear you found my colleagues customer service and assistance to be excellent and I will be sure to share your kind words with her.
Have a wonderful adventure in Saariselka when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Louise was so helpful 😊
Louise was so helpful and kind when arranging our trip. She answered my emails in detail as well as promptly as well as organising things on the phone at an appropriate time. Thank you very much 😊
19 January 2025
Reply from SantaClausTrips
Dear Steve
Thank you very much for the 5 star review for Santa Claus Trips. I am delighted to hear you found Louise helpful and kind during your search for the perfect Lapland trip and I will pass on your comments to her. Have a wonderful day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Exemplary Experience
The overall booking experience was seamless. The experience girls were knowledgeable, very helpful and pleasant. The information provided was detailed and extensive.
22 January 2025
Reply from SantaClausTrips
Good Morning Mrs Smith
Thank you for the 5 star review for Santa Claus trips. I am so pleased you found the booking process to be seamless and our service exemplary, this is what we always aim for. Thank you also for your kind words for our agents.
Enjoy wonderful Saariselka when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Amanda was very helpful and…
Amanda was very helpful and knowledgeable. The telephone booking was completed efficiently.
26 January 2025
Reply from SantaClausTrips
Good Morning
Thank you very much for your 5 star review for Santa Claus Trips, I am delighted to hear you found Amanda to be helpful and knowledgeable and that the booking process was completed efficiently.
Have a wonderful day in Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Just WOW!!!!!
Just WOW! I have never in my life been on a more magical experience.
Parents, don’t overpack. The only things you need extra are gloves and hats as they get wet from the snowball fights. Hand warmers are a must :)
The WHOLE team at Santas Lapland/Santa Claus trips were incredible. Everything is thought out, you’re well looked after and everyone is having the best time.
I need to give a special shout out to Samantha McCall from Santa Claus Trips. She booked our trip and when I tell you this woman had the patience of a saint…she really does. She went above and beyond for us and made sure we had everything we needed. Such a credit to the company and I’m so grateful that she answered the phone to me. What a wonderful lady! ⭐️
Thank you for everything. My family had the best time!!!
5 December 2024
Unprompted review
Reply from SantaClausTrips
Good Morning Sevim
Thank you very much for your wonderful review (and also the 5 stars). I will pass your kind words on to Samantha and she will be as delighted as I am to hear what a wonderful time you had out there.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Just booked today for a magical visit…
Just booked today for a magical visit to Lapland this December. Laura was extremely helpful throughout the whole process, providing lots of information and answering my questions. Thanks so much! So excited for our special trip later this year!
14 January 2025
Unprompted review
Reply from SantaClausTrips
Dear Claire
Thank you for your 5 star review of our service. I am so pleased to hear that you found Laura extremely helpful, and that she was able to supply you with the information and answers you needed to come to a conclusion regarding your perfect Lapland trip. Have a fabulous break when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
Reply from SantaClausTrips
Dear Mrs Ferrier
Thank you for your review of our service. It's good to hear you found the enquiry through to booking process fast and easy. Enjoy beautiful Saariselka when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus trips
Very helpful in making the booking.
2 January 2025
Reply from SantaClausTrips
Dear Mr Westbury
Thank you for your 5 star review of our service. Enjoy Lapland when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Made contact with Santa Claus trips …
Made contact with Santa Claus trips and Laura emailed then phoned . Really informative call , very friendly but professional and not at all pushy.
All my questions were answered plus more. Made a booking and have been very happy thus far
7 January 2025
Reply from SantaClausTrips
Dear Mrs Glasper
Thank you very much for this 5 star review of our service. I'm glad to hear your contact with Laura was informative, friendly and professional and all your questions were answered. Enjoy Suomu when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Fantastic service that guided us…
Fantastic service that guided us through the options, variations we could make and bespoke guidance to suit our larger party.
2 January 2025
Reply from SantaClausTrips
Good Afternoon
Thank you for sharing your five star review for our service. Have a wonderful break in Saariselka when the time arrives.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Excellent service
A huge thank you to Louise for all her help and patience.
Very knowledgable and a credit to the company.
Took the time to explain options in great detail which was a relief in helping us to make our final decision.
Many thanks again
Graham & Marie
3 January 2025
Reply from SantaClausTrips
Dear Graham and Marie
Thank you for your lovely words for Louise which I will be sure to share with her. I am so glad to hear Louise was able to assist in your search for the perfect break for your family. Enjoy stunning Karesuando when the time comes around.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Good experience, everything made easy
From the moment we decided to book this trip for the family, the young lady we spoke to LOUISE, made everything so easy. Explaining what the trip consisted of and what we could expect. Thank you so much. John and Hazel Hazel
3 January 2025
Reply from SantaClausTrips
Dear John and Hazel
Thank you for your 5 star review. I am glad to hear my colleague Louise was able to make the enquiry to booking process straightforward and was able to help you find your perfect day trip to Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Great experience
27 December 2024
Reply from SantaClausTrips
Dear Nirmal
Thank you for your 5 star review. We hope you had a fabulous time in Lapland.
Kind Regards
Paula Hume
Lapland Sales Coordinator
Santa Claus Trips
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