Santamonica Boutique Reviews 14

TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

14 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DO NOT ORDER from this website terrible…

DO NOT ORDER from this website terrible experience. Bad quality bad sizing! Very hard to return. I read the reviews on trust pilot for Santa Monica boutique and they were OK. But when you try to return it is really called Belle boutique which has terrible reviews. If you want to return you have to send it back to China at your expense. They will offer you a 10%refund and you can keep the terrible product. Such a waste a total ripoff. Beware

26 March 2026
Unprompted review
Rated 1 out of 5 stars

0 stars — scam site!

0 stars. This company is a scam. I paid almost $70 for a dress that felt like paper only to discover later that they stole photos of a designer dress that costs almost $500 to put on their website an the one they sent me was cheaper than the crap they send you from Temu. Their website has a very misleading return policy in their FAQ section that makes it sound like they have a pretty standard return/refund policy, but they actually expect you to jump through ridiculous hoops to return an item and cover costs yourself that are almost as expensive as the item you’re returning within an unrealistic time frame. They will only allow you to return items to a warehouse in China and you have to pay for shipping and any customs, etc. and they don’t provide any help with that in the form of a return label or anything. I looked into what that would cost and it’s not worth the hassle or cost, so I basically am out $67.95 and get to keep a cheap paper dress I will never wear. Total scam! Their customer service was infuriating and unhelpful. I can’t find a place to leave a google or Facebook review to complain either so this company wasn’t afraid of me leaving a bad review so they refused to actually make the situation right.

16 March 2026
Unprompted review
Rated 3 out of 5 stars

Smooth ordering process

Smooth ordering process, fast shipping, and the item was exactly as described. The quality is really solid for the price point. Very satisfied!​​​​​​​​​​​​​​​​

9 March 2026
Unprompted review
Rated 5 out of 5 stars

The dress I ordered is as described and…

The dress I ordered is as described and fits like a dream. It's well made with arm stripes matching perfectly, it's knit so the feel is very soft.
I didn't know it was coming directly from China so I had some anxiety because it took a bit longer to arrive. My emails were answered promptly and respectfully. I would buy from this company again.

31 January 2026
Unprompted review
Rated 3 out of 5 stars

I ordered for the first time and…

I ordered for the first time and everything went smoothly. The sizing was accurate and the overall quality feels good for the price. Delivery was within the promised timeframe, and the packaging was neat and secure

20 February 2026
Unprompted review
Rated 3 out of 5 stars

I ordered for the first time and…

I ordered for the first time and everything went smoothly. The sizing was accurate and the overall quality feels good for the price. Delivery was within the promised timeframe, and the packaging was neat and secure

14 February 2026
Unprompted review
Rated 3 out of 5 stars

Really happy with my experience…

Really happy with my experience overall. The pieces look just like the photos and the stitching feels well done. Customer support replied quickly when I had a small question about sizing. Would order again.

15 February 2026
Unprompted review

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