Santander Reviews 

Very simple and the process was well documented and communicated.

The young lady was very helpful, she answered all my questions. I would recommend her and the rest of the staff

I recently upgraded my bank account and saver account to Edge accounts, and it was an easy and pleasant experience thanks to MANDY MYERS, who was very helpful, cheerful, efficient and professional.
Wish everybody could be like this !
Thanks :)

Friendly staff, excellent knowledge

Thank you to Emeka Williams for helping generating various new facilities with allocations & absorptions. Very kind & efficient man & would highly recommend.
Kindest, Mr.E

Easy to set hp

I had an account from 1996 with a penny in it Despite asking for the account to be closed to protect from fraud It was never done

Went into Santander in ormskirk Lois and Gill were awesome. My mum is 85 she was really struggling with the phone app. Thank you both for your patience and time nothing was too much trouble great customer service thanku

Always a pleasure going into Santander, nothing is too much trouble, & they are always pleasant

Do not use they dont want your custom unwilling to be helpful in any way bottom of the barrel customer service and care. Use any other bank than this. Iv only had to deal with them this week and it’s lead to me closing my account with them.

This process was so easy. I went in the app, offered me a credit card. It couldn’t have been any more easier. The offer was amazing, so I would recommend Santander credit card to anybody

Not smooth. Got problems getting accessing/registering for online account access due to Santander backwards banking system. Took at least 30 mins to waiting for each call to address an issue and then pass on to others where each hope is at least another half an hour. Once finally got through to someone who knows what to do (others just brush you off and ask you to visit a branch - which when asked logically couldn’t make any diff) then the person asked me to wait for another week. Why … it is a batch back office process which is only carried out once a week on Thursday!!! Trust me I wanted to then cancel the Switch and then remember why I left the bank a decade ago. But due to the Switch was in flight, cancelling it now would cause mayhem to all in/out standing order/direct debit!!! Not good at all

She helped me to sort my 1 account into 4 accounts lady got me more interest .very nice lady.

Had to phone to close previous account, should be able to do online.
easy to set up new account
website could not enable me to set up regular payment form 123, had to phone again

Staff were very helpful and advise was great Which safe me the money.

The process to switch seems to have gone smoothly.
BUT
Santander has kept a long-closed account live on its system so that access to my new account is blocked. Having phoned to find out the problem, it will take over a week to get a new access code to me. Meanwhile, I can't use my account.... and I have to hope regular payments etc are going on in the background and my funds aren't compromised.

Easy to chat with online and to navigate the site, very helpful 👍

Very easy to set up this savings account. Easy to set up monthly transfers.

Everything was very smooth