Santander Reviews 

Galashiels Scotland meeting with an operative called amber who went above and beyond the norm to achieve all my requirements.
Thanks to her Sheila and Kenneth Anderson

Staff in oswestry are always happy to help and make me feel comfortable and welcome. Thank you.

I came to the Blackwood Tom Sweet was my Staff member he was very knowledgeable about what i needed and i would recommend him to friend and family 10 out of 10

I seen Tammi today in the Cookstown, Co. Tyrone branch, and again was so pleasant and helpful. She is a great asset to Santandar, and you should be very proud of this employee. Tammi always goes the further mile to help you. Josie Devlin.

Hugely disapponted with Santander Bank. I had trouble with an online debit card purchase for just over a hundred pounds. Santander approached the seller for many weeks despite being told that they are not responding to communications. Santander failed to respond to complaints online using the app or emails to customerservices. Santander did once respond on the app - they gave me 31 minutes to respond while I didn't even know that they had messaged me. I found Santander totally useless.

7 August edit: Santander have suggested that I contact them. I have relentlessly tried to contact them through the app and emails to customerservices. I am leaving Santander having found it worse than useless.

7 August later edit: I am also disappointed that Santander's replies here are created by AI. That they're not really concerned about your reviews and are instead trying to limit damage on the cheap shows that they don't give a fek.

Samantha was very efficient and informative of the products on offer at the Beverley branch East Yorkshire

Caleb Hocking , he was very helpful and very knowledgeable on all the products you have to offer , would recommend him to everyone, outstanding knowledge

Met with Jo who was very welcoming and professional and dealt with our accounts with ease and helped us understand how to manage our money.

Mandy from Santaner Stockton branch went above and beyond to assist my mom, mom was very nervous as to what to expect, but Mandy made mom feel so welcome, so Mandy take a lollipop 🍭 for all your hard work, we are expecting to see a new you when you get your hair cut Mandy, Best wishes Joan & Kevin.

I am really disappointed with Santander having had no issues for decades several recent hiccups have caused frustrating issues. Firstly a bacs payment didn't go through so it looked like I had not paid. Then I was setting up new payment and because of the amount even though it was to a High Street bank account was stopped and I had to ring Fraud ....but it took 1.15 hours to get through to Fraud. Then I had emails about a savings acccount which said I need to cancel the DD and it won't continue for the NEW savings year ...only later to receive another email saying how the money would xfer to your current account provided you have a current DD! It was sorted out by a very nice lady but she then was telling me information that I knew was factually incorrect and then went on to try and sell me a different CC which I had to point out to her was of no benefit to me. Despite the emails saying the money would transfer automatically to current account it didn't happen and I had to ring up again. Everyone was nice on customer service but with it taking so long to get through and quite frankly on every occasion clearly staff who did not have a clue how to deal with I am disappointed and seriously thinking of moving on.

I see Satish whenever my ISAs are going to mature. We also discuss my other accounts with Santander. He is always very polite, professional and helpful. We normally run through the various accounts and he is very good at explaining everything. Today, he helped me to transfer some of the money from one of the ISAs that has matured.

Appalling outfit. Their online technology fails far more often than it works and their automated phone service adds insult to injury by telling you that they 'appreciate' your time, whilst keeping you waiting to be put through for over twenty minutes!

Their advisers frequently twll you problems have been sorted, when they haven't and 'sorting' anything always seems to take an inordinate amount of time. They clearly put profit, well above customer service, which is extremely poor.

I would move my account, but Grade Z customer service seems endemic in the world of high street banks.

Their reply is just lip service. I've complained about the standard of their service many times, but nothing changes!

Mandy at Stockton branch was very helpful and has been empathetic when dealing with me and my recent bereavement . Finances are now in good condition and I look forward to meeting up with her for my next review .

Sonia was excellent, helped me set up a new savings account whilst also helping me with the withdrawal and queries I had.

Excellent staff members, warm and welcoming.

Karen, has been very helpful today at the Galashiels branch.
I'm not very good at technology. If it was not for Karen's help, I would be completely lost.
Karen, was able to help this elderly person with her kindness and knowledge.

I have had the worst customer service experience from Santander- as an excellent customer of many years they still let me down in the most appalling manner… there are many other banks who would value their customers and treat them with respect and dignity. Complaint ref 14023178

Got resolution to my queries

I’ve been putting off updating my current account, and looking into ways of earning more interest, for years. Today, I was greeted by Ashley with a lovely smile and wonderful customer service throughout my visit. I found her to be very knowledgeable about Santander products, and very helpful with my questions as I made my decisions. I wish I’d attended this appointment much sooner!

No wonder why banks are online as this company may as well be
They seem to be incapable of doing anything in branch and when you do go in you get lectured about why you’re not using the app or online banking etc to the point of rudeness
Apart from myself being able to conduct banking online or when I’m out many people are not PC literate others don’t trust online then we have people who go out and might have a coffee and pop into have a chat and do their banking etc
Banks like Santander are pushing people away and I find it very difficult to understand their logic other than saving money for themselves
However if you go to Nationwide who I’ve had one experience (great) with its a whole different experience
Very nice helpful and you have all the options to deal with them as you prefer

But Santander have lost buy business for good now
Following my experience with a very rude man in the Burgesshill branch
Also it’s taken 6 attempts and counting to deal with my late mothers accounts

I had very great service from Prit in Ipswich branch explained all the different products and was very shocked that there is also insurance I can get. Thank you