I have just joined Santander in kilmarnock from tsb in kilmarnock. The lady who dealt with my business in Santander is called Denise. Very pateint, very mannerly and answered all my questions. Tomorro... See more
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See what reviewers are saying
Be very careful if you try to finance your car with them. I got rejected just because my 30% rulling was expiring. Do not waste your precios time with them
Company replied
Start was so bad, I had to call and speak full month with 5 different employees. The last that did something about my case was the woman (I forgot the name), and than Ivo van Beek contacted me and gui... See more
Company replied
⭐⭐⭐⭐⭐ Tayfun is a highly professional specialist, and working with him is truly a pleasure. He is able to organize everything very quickly and efficiently, explaining every step with absolute c... See more
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Company details
About Santander Consumer Finance - Nederland
Written by the company
Wij helpen u graag met verantwoorde voertuigfinancieringen. U kunt bij ons niet direct een financiering voor een auto, motor, camper of caravan aanvragen maar wel bij een van de vele bij ons aangesloten partners.
Wij verstrekken de financieringen voor o.a. Kia Finance, Volvo Car Finance, Mazda Finance, Tesla maar ook vele merkloze dealers.
Wij zijn gevestigd in Nederland. U kunt bij ons geen spaarrekening openen. Plaats reviews over Santander Consumer Bank of over onze vestigingen in België en de UK, bij de betreffende profielen op Trustpilot zodat zij u kunnen helpen. Dank u wel!
Contact info
Vliegend Hertlaan 77, 3526 KT, Utrecht, Netherlands
- 030-6388000
- klantenservice@santander.nl
- santander.nl
4.0
Great
1K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Santander Consumer Finance - Nederland
Dear Angelina,
Thanks you for your 5 star review. Please let us know if we can assist you with anything.
Have a nice day.
With kind regards,
Ellie
Santander Consumer Finance Benelux B.V.
Quick and efficient
The process can be quick and efficient, provided you can offer the right documents
2 September 2020
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Tobias Groot,
Thank you for your 4 stars review. It's makes us happy that you are satisfied with our services. Indeed, in order to approve your loan request we need the documents you filled in your application so you know you can borrow money in a responsible way. Glad to hear that you had a good experience with our process.
Best regards,
Sandra
Santander Consumer Finance
Good service
Very good service , quick response friendly attitude. Very grateful for all the effort . Thank you
10 August 2020
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Ms Keiva,
Thank you for your positive feed back. We are glad that you enjoyed our services and appreciate your five star review very much!
Kind regards,
Mirjam
Santander Consumer Finance
Noelia is a great employee
Noelia is a great employee, figured out the requirements, suggested the suitable plan and walk through the whole process. Found her very efficient, helpful and punctual. Overall, she and Santander are offering a suitable loan process. My experience with her and the organisation was great. Therefore allocating them FIVE stars
7 August 2020
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear A Adeel,
Thank you so much for this many compliments and for your five star review. We always do our utmost to serve our clients, good to hear that you experienced this as well. You can be sure that I'll bring over your compliments to my colleague Noelia.
Best regards,
Sandra
Santander Consumer Finance
Excellent service and very helpful…
Excellent service and very helpful through every step of the process.
Thank you Noelia!
5 August 2020
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Merinda,
Thank you for taking time to inform us about your experience with Santander. We are very happy to hear that Noelia provided an excellent service!
Kind regards,
Mirjam
Santander Consumer Finance Benelux B.V.
Very helpful and professional
Yassir has been very helpful and professional.
20 July 2020
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Simone Sana,
Thank you for your 5 star review. You can be sure that I will tell Yassir this. Good to hear that you have been helped in a professional way. This is what we strive for. Have a nice day.
With best regards,
Sandra
Santander Consumer Finance
Perfect services
3 May 2020
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear madam Rodriquez,
Thank you for your rating. Happy to see that you are satisfied with our services. We do our best despite of current situations.
Best regards,
Sandra
Santander Consumer Finance
Complete waste of time and energy
Complete waste of time and energy. Took more then 2 weeks to process an application. Had to upload same documents 4 times. 2 weeks later received a call saying their system can’t digitally sign the contract, I have to go to a store to sign the contract with all the documents submitted earlier. After refusing to do so and requested to cancel the application they sent me an email stating that I am not eligible. What a stupid company.
4 April 2020
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Mister Bappi,
I am very sorry to read that the whole application process was not very customer friendly. On behalf of Santander i offer you our sincere appologies. I would like to look in to your application to inform you what has been the exact reason for the reject you have got. Would you please send me your full name and date of birth, and your Zip code to customercare@santander.nl?
With kind regards
Ellie
Reply from Santander Consumer Finance - Nederland
Beste meneer Kader,
Hartelijk dank voor uw positieve review.
Met vriendelijke groet,
Ellie
Customer Care
Santander Consumer Finance Benelux B.V.
They offer good service in a timely…
They offer good service in a timely manner while holding up best industry practice as well as being polite and humane.
21 November 2019
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Mss Nyanyira-Kwanhiwa,
Thank you for your positive review. It is good to read that our provided services has met your expectations.
With kind regards,
Ellie
Customer Care
Santander Consumer Finance Benelux B.V.
Very much appreciated and satisfied…
Very much appreciated and satisfied with Santander
14 November 2019
Unprompted review
Reply from Santander Consumer Finance - Nederland
Dear Mr. Tetteh,
Thank you for sharing your experience with us. We are very happy to hear our service has met your expectations and strive to continuosly do so.
Thank you.
Kristavja,
Santander Consumer Finance Benelux B.V.
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