I ordered 3 sweaters on the Santé Studios website. My package took a little longer to arrive then normal (which was expected because of the holidays and bad weather forecasted), when I opened my p... See more
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Review summary
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Very happy with the two sweaters I ordered, they feel like good quality and the fit is perfect. I ordered my usual size. I did have a similar experience with the shipping taking longer than state... See more
Very happy with the two sweaters I ordered, they feel like good quality and the fit is perfect. I ordered my usual size. I did have a similar experience with the shipping taking longer than state... See more
I had an issue with getting a return, as they don’t arrange return shipping from abroad, which wasn’t clear upfront. After several back-and-forth emails, the team managed to resolve it. Appreciate the... See more
4.0
Great
215 reviews
Replied to 16% of negative reviews
Typically replies within 1 month
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Exceptional Quality & World-Class Service
I placed my order from Riyadh and received it in less than 24 hours
truly impressive.
The craftsmanship, fabric weight, and packaging all reflect premium attention to detail.
The Shashka Syndicate perfectly combines luxury aesthetics with outstanding efficiency.
Definitely one of my favorite shopping experiences to date.
18 October 2025
Unprompted review
Took 2 months
I ordered a shirt and a sweater for my boyfriend, but it took two months to arrive. I actually wanted to return them, but that's no longer possible. I'd already emailed them to say I no longer needed my order because it was taking so long. So, I wanted a refund. They said it was fine, but I never received the money.
6 August 2025
Unprompted review
Really good quality
Really good quality, it seems the fabric is 100% similar to Carhartt. Heavy fabric 100% cotton and well cut. Thanks Shashka!
11 September 2025
Unprompted review
I made several orders and the delivery…
I made several orders and the delivery of products is unbelievably long. On the website it says 2–3 days, but in reality you end up waiting 2–3 months every time. Nothing changes, and the team just keeps answering with the same excuse that “due to sales or delays” the shipment will be sent soon.
This is misleading and very disappointing. Customers deserve honesty and realistic delivery times, not empty promises. Until this company improves their logistics and communication, I cannot recommend ordering from them.
31 August 2025
Unprompted review
Superb customer service
Superb customer service. Very helpful when dealing with returns and refunds. Lovely products too. Would recommend.
22 August 2025
Unprompted review
After my complaint, they refunded me 100%
After my complaint, they refunded me 100% and even sent me the clothes. I believe the brand has a lot of potential for improvement in terms of delivery, but customer service was highly valued <3
23 August 2025
Unprompted review
Niche
Fast replies, stylish clothes, and a new company worth trying. Highly recommend giving them a shot!
12 August 2025
Unprompted review
TOO long shipping & BAD staff
I ordered 9th of May, my order was delivered 2,5 weeks later. NO contact from the staff to let me know my package was arriving late NOTHING.
22 May 2025
Unprompted review
Reply from Santé Studios
Dear Valued Client,
We truly regret any inconvenience caused. While we always ensure that orders are dispatched on time from our side, delays can occasionally occur due to issues on the courier’s end only such as transit problems, incorrect addresses or other unforeseen circumstances. In such cases, the carrier typically contacts the customer directly using the provided phone number. Unfortunately, we’ve found that in many situations, the number is either incorrect or no email is shared, which limits effective communication.
Rest assured, we are committed to assisting all our clients and ensuring timely dispatch from our end. Please email us at support@theshashkasyndicate.com with your order number and we’ll be more than happy to look into this for you and make things right.
We sincerely appreciate your feedback and the opportunity to improve.
Kind regards,
The Team
My complain was handled properly
I had an issue with getting a return, as they don’t arrange return shipping from abroad, which wasn’t clear upfront. After several back-and-forth emails, the team managed to resolve it. Appreciate the support, but clearer communication from the start would’ve helped.
29 May 2025
Unprompted review
Great quality T-shirts and amazing…
Great quality T-shirts and amazing customer service, specifically from Natalia, who was always at hand to handle some issues I had with my shipping
30 May 2025
Unprompted review
Amazing I recommend best company ever
Amazing I recommend best company ever
1 May 2025
Unprompted review
Good service
I had a sweater where the print pealed of. But they were extremely kind and they sent me a new one. Thanks once again!
23 May 2025
Unprompted review
Despite a late order, good customer service
Despite a late order, very well handeled communication en good customer service
7 May 2025
Unprompted review
BEST QUALITY 💯
Despite a delay due to a carrier issue, I was impressed with the prompt and clear communication from the team. When the order finally arrived, I was genuinely surprised by the outstanding quality. Absolutely amazing! Having ordered before, I can confidently say Shashka offers a level of quality you simply won’t find elsewhere. Best in the market, hands down.
1 May 2025
HUGE FRAUD
As I realised I am not the only one who has faced the problem of complete incompetence of the staff of this brand. I ordered a t-shirt of their brand from the official website on 27 April and still haven't received any update on the delivery situation. I have received no response to my myriad of Instagram and mail messages.
THIS IS A FAKE COMPANY that defrauds customers. DON'T BUY ANYTHING FROM THEM. And if you do, immediately write to the bank that it is FRAUD.
12 May 2025
Unprompted review
Excellent service and product
Excellent service, clothing was very comfortable. Would buy again and looking forward to my next visit
9 May 2025
Unprompted review
DO NOT BUY FROM THIS BRAND - IGNORE CUSTOMER SERVICE AND RETURNS
The ordered products arrived and the Quality was alright, but the fit of the Shirt and one of the sweaters was quite poor. Therefore I contacted customer support und the nightmare began. Firstly they ignored my complaints and when I returned the goods (shipping costs are on the customer - more than 20€ for a small package) they refused the shipping and sent the package back (which I had to pay for - another 10€). Absolutely awful company. DO NOT BUY FROM THIS BRAND - IGNORE CUSTOMER SERVICE AND RETURNS
6 May 2025
Unprompted review
Reply from Santé Studios
Hi Gregor,
Thank you for sharing your experience.
We want to assure you that we have a dedicated returns team who handles all requests carefully and under no circumstances have we ever returned or refused any package. If there were any issues with your return, it could have been related to the courier, but we are more than happy to look into this for you.
Please reach out to us at support@theshashkasyndicate.com with your order number and relevant shipping details, so we can work to resolve this issue as quickly as possible.
We are committed to ensuring that your experience with us is a positive one.
Kind regards,
The Team
Positive overall
The overall experience from Shashka was positive as they had great quality t-shirts and the customer service really came out after some slight delays with communication at the start.
1 April 2025
Unprompted review
Great Brand All Around
Is the first brand that I truly love their quality and design. Great experience!
Fully recommended
28 March 2025
Unprompted review
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