Santo Clothing Reviews 

44
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

They have great communication and customer service. When they weren’t able to send an order out, they emailed me asap and we figured out what to do next.

Rated 4 out of 5 stars

The jacket i bought was fire and the shipping was allright. The only thing i can complain about is the zip of the jacket that is a bit fragile, but overall i had a great experience

Rated 5 out of 5 stars

They actually replied to my questions and i ordered asics and they are actually good and look real and feel good

Rated 1 out of 5 stars

I ordered a pair of trainers which were too small. More than 2 months later, I have been unable to send them back for a refund or to obtain a replacement, despite many emails from myself and a wordy... See more

3.6

Average

TrustScore 3.5 out of 5

44 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(44)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a scam website

This is a scam website. Im confident the positive reviews were made by bots. I bought something for £90 thinking it was legit and high quality, then looked at the trustpilot reviews for the company and it's a scam company. 1.5hrs after placing my order, I requested to cancel. They didn't respond for 2 days, then said they're unable to cancel because it's an automated system. I got an automated email saying processing times were taking longer than usual, but then got an email from customer support saying they now couldn't cancel because my item was already in transit - 2 days before I got my processing + shipping confirmation (in other words, a bold lie!)

Then that same day they confirmed my item was shipped (after I'd been HASSLING them to cancel it for 5 days), I got a lovely email from customer support saying that the cancellation policy is within 24 hours so it's too late to cancel :) I sent a follow up email showing time stamped evidence that I requested to cancel within 1.5hrs of placing my order. Looking forward to seeing what their next lie is! They insist they'll help me get a full refund when it arrives, but clearly other people have had problems getting refunds; seems like the promise of a refund is part of the scam, it won't happen.

Just avoid the hassle of trying to get your money back. Don't buy from here.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

They have great communication and customer service. When they weren’t able to send an order out, they emailed me asap and we figured out what to do next.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellence in Package

The Shipping was fast and it was well packaged! The Clothes are in a good quality and have a faier price for the design. Would recommend if youre looking for a T-Shirt that will last long!

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Rip off merchants

If I could, I would've given it a zero. Ordered a size 42 Trainer, when I received the order confirmation it stated size 36 so emailed straight away, no response, so cancelled in line with their policy not once, but 3 times. They proceeded to still send the item 4 days later and now want me to pay to return it to China.
Avoid at all costs, you can also find the items they sell on Joom at half the cost

8 January 2026
Unprompted review

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