They have great communication and customer service. When they weren’t able to send an order out, they emailed me asap and we figured out what to do next.
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The jacket i bought was fire and the shipping was allright. The only thing i can complain about is the zip of the jacket that is a bit fragile, but overall i had a great experience
Paid for a pair of hybrid trousers got sent a pair of chinos instead which are cheaper in price ,phoned the so called customer care numerous times had no follow up which is none existent ,emailed cus... See more
Clothes arrived in good time, in good condition & well sized, no issues with quality so far
3.8
Great
38 reviews
Hasn’t replied to negative reviews
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All items were delivered on time.Items…
All items were delivered on time.Items of clothing were of great quality.
16 February 2026
Unprompted review
Quality products as always xxxx
25 December 2025
Unprompted review
Awesome customer service
They have great communication and customer service. When they weren’t able to send an order out, they emailed me asap and we figured out what to do next.
27 March 2025
Unprompted review
good very good
15 January 2026
Unprompted review
Easy checkout and qreat delivery time
Easy checkout and qreat delivery time. The website is simple to navigate. Great products too.
15 January 2026
Unprompted review
Amazing
Amazing, quality is so good! my favourite shop For real for real.
17 September 2025
Unprompted review
Excellence in Package
The Shipping was fast and it was well packaged! The Clothes are in a good quality and have a faier price for the design. Would recommend if youre looking for a T-Shirt that will last long!
5 June 2025
Unprompted review
Very nice product and came relatively…
Very nice product and came relatively quick I love it
17 February 2026
Unprompted review
Rip off merchants
If I could, I would've given it a zero. Ordered a size 42 Trainer, when I received the order confirmation it stated size 36 so emailed straight away, no response, so cancelled in line with their policy not once, but 3 times. They proceeded to still send the item 4 days later and now want me to pay to return it to China.
Avoid at all costs, you can also find the items they sell on Joom at half the cost
8 January 2026
Unprompted review
Terrible customer journey.
Terrible customer journey.
I ordered 5x t-shirts, which took close to two weeks to arrive. The sizing wasn’t as described on their website, so I asked for an exchange, which was declined. The only option given was to send them back for a return. I followed every instruction exactly, sending my package back in August 2025. This package was unable to be delivered, and took until December 2025 to see this through Royal Mail tracking.
Attempting to talk to Santo’s customer service team is impossible. I don’t believe they are real people - every response seems to be a stock response through some kind of AI bot. I’ve gone round in circles with this, to no avail.
To avoid any complications, do not order from Santo.
19 January 2026
Unprompted review
Quality of clothing is awful
Quality of clothing is awful, not worth the cost, which is not cheap! Sizing is inaccurate. Organising a return or refund is impossible. Complete scam, do not buy from this brand.
You also can't leave a bad review on the site, it is immediately deleted.
10 December 2025
Unprompted review
Complete scam of a company
Complete scam of a company. Goods aren't as described. Really cheap quality. Never provided a refund
5 December 2025
Unprompted review
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