sarcasticrhinoveganapparel.com Reviews 6

I have bought several items from Sarcastic Rhino. I love my cow shoes the most as they are so unique. I was worried about size so I contacted the company first and was given the help I needed to purchase the right size.
I also have a hoodie and a couple of t-shirts, all great quality. I love that they give back to Vegan charities.

The shoes are cheap junk. Embarrassed that I bought them. Poorly made and they fit poorly. I strongly advise that you stay away from this product. I bought a pair of the black hightops. Basically foam rubber. Don’t be fooled and avoid this product.

I gifted my hubby a pair of sneakers and they were the wrong size. When I reached out to the company they responded but with a “read the website good luck” when I asked for the address & how to return them. I knew I’d have to pay shipping. Their response offered NO info and no assistance. The website didn’t contain the info but that may have changed as they said eventually they would change their warning location about measurements and maybe they might’ve added helpful info if they understood their error in the exchange?

But accountability didn’t seem like the owners thing he was ready for a fight. So I wrote in again saying the website didn’t contain instructions or address and got a reply that didn’t provide any info again. It turned out to be The owner Jesse (I don’t know their pronouns I’ll use “he”) of the company who was defensive combative and accusatory. I left a review on their facebook regarding my poor experience with customer service asking for the info again and mentioned the lack of info. I then got a nasty email where he called me of being vindictive & scolded me as if I was a child. It was outrageous.

I was blocked and so I went and left the review again from my bands page and was blocked. I might’ve actually deleted it before I was blocked because this guys harassment & irrational manner.

He also said we have a ton of good reviews. I wasn’t denying that -although I think they must be censored. I only wanted help- he FINALLY gave me the return info which ended up being too expensive for me to ship them back internationally. Not a problem I didnt complain. I never blamed them , I took accountability for not seeing their warning about measurements on the bottom of their page -they said they’d move it and yet I was STILL treated horrible. He said I just wanted to be right ? I reminded him that I never accused or blamed them. He seemed to be responding to a false narrative he created in his head or based on previous customer complaints he must’ve dealt with as the resentment was thick. Since it was a gift I couldn’t measure my husbands foot and went by a pair a gym sneakers I had found but turns out he’s a size bigger than that which I thought but wasn’t sure. These things happen. And anyone deserves civility compassion and friendliness when interacting with a company they just purchased from -and in general in all interactions right?

Whats worse is this individual was completely unaware or able to see where they fell short and how utterly rude their were. So much ick

I was so disappointed for being treated so horribly I couldn’t even think of the disappointment of the shoe not fitting and waiting $70. What made it so awful was the horrible customer service, the meanness, the coldness, the name calling and irrational responses from the owner of the company. Right of the bat this guy was ready to fight as if he had dealt with a ton of upset customers. I was diplomatic and told him if I wanted to be vindictive I would’ve have shared my experience on my platform as an influencer and content creator but I didn’t and I wouldn’t! I don’t have a vindictive bone in my body for goodness sakes. I wasn’t trying to be vindictive. I was trying to get help after getting my husband the wrong size shoe.

I was absolutely shocked By this person’s lack of help the lack of information and the combativeness. I had to ask four times for the info -they freaked out and then at the end of it all when I tried to pint out “look you didn’t help me and you were nasty about it” he said well I usually just tell people the shipping info -ummm yeah why didn’t you tell me ? I only went to their Facebook page to try to desperately get help. I wasn’t nasty and I was honest about my experience. I asked him if I shared our emails what he would think about other people seeing his responses -they would be appalled . There was one email where I was upset due to know help or info but I wasn’t a bully. Awful. It took me months to be able to even talk about it and post this review as I ordered the shoes in May. It’s abusive and bullying. Which I’ve put up with my whole life. How awful a vegan company treats others so poorly.
I did mention it in a private vegan group because I can’t believe the experience I had. They were disgusted. And then being verbally attacked and made out to be the bad guy when i very honestly & diplomatically was attempting to get help. I also didn’t make up anything false and was honest about my experience. Thats not vindictive. I felt like I was talking to Veruca Salt from Willy Wonka or something. I see from another review they got the same reply about their experience not being valid because they have a ton of positive reviews. It’s so trashy to treat people like useless invalid pee ons when you’re supposed to be vegans helping vegans and putting ethical products input there

When my item was sent to the wrong address, I received absolutely no help from the company to solve the problem. They have no customer service.

I came across Sarcastic Rhino (SR) (based in Canada) advertising their shoes on Facebook (FB). I wouldn't normally have followed up FB ads, but SR seemed to have a strong ethical focus - that is their central selling point - so I gave benefit of any doubt. I needed new shoes, they were selling a fun design, so though I don't have much money I bought a pair (about $70 or 55GBP).

The shoes come directly from the factory that manufactured them in China. It took 2-3 weeks to arrive. With free postage and tracking I'd say this was pretty decent. No problem here. Upon opening the shoebox and inspecting them, my first thoughts were "OK, these seem alright. They'll do nicely." Unlike many well-meaning customers, I never leave feedback immediately. If I had, *it would have been a good review.* Everything seemed fine. But I always wait until I've used the product for some time. Like many businesses, I was immediately receiving emails from SR encouraging me to review the purchase. They were so frequent they were automatically going into the email spam folder (I check the folder weekly). But I waited nonetheless.

I was right to. After only the 2nd/3rd wear, very light wear too, I noticed the black 'vegan leather' material was deforming and discolouring, turning white along the natural shoe flex points. I guessed this was because the material is so firm and inflexible it's like stiff cardboard. I thought "it's not too bad, they'll soften up". But after about the 6 or 7th wear it had just got worse and worse. They actually look dirty, covered in white stretch marks that look like scratches or dirt against the dark black, even though they are still in brand new condition. Moreover, a separation was beginning to open between the rubber sole and upper on the toe flex line. I know this sometimes happens on these types of trainers but not after 6 wears. [I might also add I found them quite uncomfortable. It's OK for a short while, but after about an hour it's like walking barefoot because the sole is so flat. This might be fine for some, but not for others like me. Inserting an additional sole made no difference.]

So, given the price, I took photos of the very apparent and obvious issues and attached them to a polite and sincere email to report the quality issue to them (I didn't mention the uncomfortableness). I can attach the email here to this review, if required. And.... no reply. Suspicion was aroused, but, I gave them the benefit of the doubt again; maybe the email got overlooked. So a few weeks later I resent the email with a small amendment, copying in all the different email addresses the company seems to have. And.... no reply. OK, the company are clearly ghosting me, and won't acknowledge either their customer or their quality issue. So the only recourse was to leave a review that they themselves were still sending regular requests for. So I wrote a review on the website, honest but polite, attached the photos to it, and submitted.

Then I realised that the reviews their website asks for, display proudly, and are part of their PR, are moderated. In other words, they're all being vetted by the company themselves before publishing. *Was my review added to the product/customer reviews page? Of course not.* So their reviews are entirely self-selected, largely from people excited by their brand new purchase. In short, they're not worth much.

Now for the final act. I put the whole thing down as a learning exercise (try shoes on first and don't trust FB ads). Then their ad came on my FB timeline again advertising their shoes at me! So I left a short comment: "Do not buy. Poor quality material, uncomfortable, and if you report quality issues the company will ghost you". And, being a *public* forum they replied! But it was NOT a "We're so sorry to hear that. Message us so we can sort it out." It was, predictably, the defensive and terse: "If this is true why are our reviews overwhelmingly positive?" I then pointed out that not only had they ghosted me, but their reviews are self-selected. Both are demonstrable facts (I'm literally evidence). Of course, with this now being unquestionable *and* public they predictably blocked me and I have no doubt they deleted my comments from their ad just like they do with their self-selected reviews.

In sum, the whole business is supposedly based on ethics. But the customer is a walking wallet to them, with money (and reputation) their primary objective over quality and service. After the purchase you are nothing but potential PR. And at least the quality of the shoes are not what they seem at first which customers will learn the hard way. These are the facts potential customers need to know before shopping.