Sargasso & Grey Reviews 171

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the shoes, consistently praising their comfort, quality, and stylish designs, especially for those with wide feet or bunions. People appreciate finding elegant and comfortable options that fit well, often after years of struggling to find suitable footwear. The service is frequently highlighted as incredible, with efficient ordering, despatch, and quick delivery, making the overall experience very positive. However, some customers experienced issues with sizing, finding shoes either too big or too small, even after trying different sizes. A few also noted that some shoes, despite being advertised as extra-wide, did not provide the expected fit or comfort, sometimes pressing on bunions.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the shoes for being stylish, comfortable, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the shoes as beautiful, well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Return policy

People report ambiguous experiences with the return policy, with many finding the service quick, easy, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and incredible.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a gl... See more

Rated 5 out of 5 stars

Lovely comfortable shoes. I have been struggling to wear even a small heel due to an ankle replacement 7 months ago. Not so with these small kitten heel. Wore them all evening for a wedding even dance... See more

Company replied

Rated 5 out of 5 stars

I was at my wits end trying to find comfortable wide fit shoes for a wedding and then I discovered Sargasso & Grey. Lena slingback shoes - perfect. Comfort - perfect (particularly around the sl... See more

Company replied

Rated 5 out of 5 stars

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comforta... See more

Company replied


Company details

  1. E-commerce service
  2. Fashion accessories shop
  3. Shoe shop

Written by the company

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Super quick service and very quick…

Super quick service and very quick delivery

The colour is rather strange almost a green hue which does not worry me as I love green but I would not describe it as biscuit. The leather is rather hard at the moment so looks a bit bulky on my already wide feet. Hoping they will soften up with wear and let my feet slide in them a bit more easily.

30 July 2025
Unprompted review
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Reply from Sargasso & Grey

Hi Janet. We are sure the leather will soften with wear, so they will fit well. Thank you for taking the time to leave a review and thank you for choosing Sargasso & Grey.

Rated 5 out of 5 stars

These are really lovely shoes

These are really lovely shoes. Got them in gold for my daughter’s wedding and they were so comfortable. When the burgundy suede came in the sale I couldn’t resist and I’m so pleased with them. I am size 5 shoe and have been buying size 6 in other brands just to accommodate the width of my foot. Now I can buy size 5 extra wide and get a perfect fit.

28 July 2025
Unprompted review
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Reply from Sargasso & Grey

Hi Kathleen! We are so pleased you have found shoes in your size that fit perfectly, rather than having to size up. Just a little extra space in the toe box can make all the difference. We hope you have a wonderful wedding. Please do share photos with us as we love seeing happy customers enjoying their memorable events and occasions in their S&G shoes!

Rated 5 out of 5 stars

Wonderful shoes …

I bought two pairs of shoes different sizes and left the ones that fitted me perfect 👌 and how wonderful to be able to walk with no blisters or pain anywhere in my wide feet
Thank you so much for such a good service

26 July 2025
Unprompted review
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Reply from Sargasso & Grey

Thank you for such a lovely review! It's wonderful to read how happy you are with your new shoes. Thank you for choosing Sargasso & Grey x

Rated 5 out of 5 stars

Fantastic communication

Second time I’ve ordered from S&G, and both times - they have been so helpful. Ordered 2 black pairs as was asked to play for a concert bad old shoes no longer fit. They arrived, but didn’t quite fit so I needed an urgent exchange. I’d got in a bit of a muddle as shoes flying back and forth… I rung them and emailed them yesterday, and they completely sorted it all out. My shoes arrived just now and they are beautiful!! Mary Jane’s with two straps - love them and perfect for playing cello in. Thank you S&G

24 July 2025
Unprompted review
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Reply from Sargasso & Grey

Dear Ann, it's wonderful that we could help you find the perfect shoes for your concert. Great customer service is just as important to us as creating beautiful shoes, so we a delighted we could assist you. We hope the concert was a great success!

Rated 5 out of 5 stars

Good Looks and Comfort.

These shoes are fabulous. With my awful bunions on both feet I have not bought proper smart shoes for a few years. These shoes fit beautifully and are so comfy, I am truly delighted with them.

14 July 2025
Unprompted review
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Reply from Sargasso & Grey

Hi Carol. Sorry for the delay in responding to your lovely review. With our sale on, it's all been rather hectic!
It's wonderful to read how happy you are with your new shoes. We truly believe foot challenges such as bunions should not prevent anyone from wearing beautiful shoes, and your review confirms this!

Rated 5 out of 5 stars

Burgundy flats!

Love the burgundy flats!
Fast efficient delivery.
Delighted!

4 July 2025
Unprompted review
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Reply from Sargasso & Grey

Hi Anne!

We are so pleased you are delighted with your new burgundy flats.
Thank you for taking the time to leave a review (they are very valuable for small brands such as us), and thank you for choosing Sargasso & Grey, We hope to see you again!

Rated 5 out of 5 stars

What a joy to find sandals that are…

What a joy to find sandals that are comfortable and actually fit when you have bunions. The quality is superb and delivery really quick, I have been so impressed that I now have three pairs, I can’t recommend them enough.

5 May 2025
Unprompted review
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Reply from Sargasso & Grey

We are so pleased you love your new sandals. Thank you for recommending us, and thank you for choosing Sargasso & Grey.....3 times!!! 🥰

Rated 5 out of 5 stars

The most comfortable shoes in the whole…

The most comfortable shoes in the whole entire world has to be the Bertie Wide Fit Wedges. I now own all three colours available. In total I own 6 pairs of Sargasso & Grey shoes and one bag and I wish I had found them years ago. I was never a shoe and bag girl until I found this wonderful company.

4 July 2025
Unprompted review
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Reply from Sargasso & Grey

This is so lovely to read. It makes our day! It also makes what we do feel so worthwhile. Thank you ❤️

Rated 5 out of 5 stars

Love love love love LOVE these shoes! 😍

Absolutely LOVE the shoes! It’s a revelation to find shoes that actually fit my feet properly, are comfortable, and beautiful to boot!

The customer service also fantastic- FedEx messed up and lost the first pair of shoes but Katie was very responsive and proactive about chasing them up, and sent a new pair out as soon as it became apparent that the first pair was lost.

I can’t recommend this company highly enough. I’ll be back next pay day, Sargasso & Grey!

30 June 2025
Unprompted review
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Reply from Sargasso & Grey

We are delighted to hear that you are pleased with your new shoes! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey. We look forward to seeing you again! 🥰

Rated 5 out of 5 stars

I was at my wits end trying to find…

I was at my wits end trying to find comfortable wide fit shoes for a wedding and then I discovered Sargasso & Grey.
Lena slingback shoes - perfect.
Comfort - perfect (particularly around the slight bunion on one foot) and adjustable slingback with elastic make it easy to adjust during the day as feet swell slightly from standing!
Style - perfect
Heel height - perfect
Thank you :)

21 June 2025
Unprompted review
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Reply from Sargasso & Grey

We are so delighted to learn how happy you are with your new shoes, Judith. We hope you have a wonderful wedding. Please do share photos with us. We are sure you will look fabulous! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey x

Rated 5 out of 5 stars

Gorgeous shoes

Gorgeous colour, heel height just right - wore to a wedding for the first time. Lots of standing but still pain free - how rare is that? Comfortable shoes that also look fabulous!

14 June 2025
Unprompted review
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Reply from Sargasso & Grey

We hope you had an amazing wedding, Jane. We are so pleased the event was pain-free and you had a fabulous time!

Rated 5 out of 5 stars

Exquisite shoes !!

Exquisite shoes !!! This was my first purchase from Sarasso & Grey and I feel that I've now found my favourite shoe maker. The shoes are so very well made and amazingly comfortable and stylish.

5 June 2025
Unprompted review
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Reply from Sargasso & Grey

We hope you have also found your favourite shoe maker, Jean! This makes our day! We are always happy to help you find the perfect shoes. 😊

Rated 5 out of 5 stars

So comfortable

It's hard to find comfortable, fashionable shoes for wide feet. These sandals are so comfortable.
My first purchase from Sargasso & Grey, and I'm already choosing my second pair.

9 June 2025
Unprompted review
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Reply from Sargasso & Grey

This is music to our ears, Diane! It's always wonderful to hear from happy customers. Thank you so much for choosing Sargasso & Grey!

Rated 5 out of 5 stars

I can not recommend this company…

I can not recommend this company enough. ⭐️⭐️⭐️⭐️⭐️ service from start to finish. I needed help with an exchange and size change this was rapid and straight forward.
I hate buying shoes because my feet are very wide. The styles and quality are also ⭐️⭐️⭐️⭐️⭐️

19 May 2025
Unprompted review
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Reply from Sargasso & Grey

We are so pleased you are happy with your new shoes, Theresa, and delighted to learn that your shopping experience with us was also positive. Thank you for taking the time to leave this lovely review, and thank you for choosing Sargasso & Grey!

Rated 5 out of 5 stars

I am over the moon obsessed…

I am over the moon obsessed with my new shoes!! I have struggled my entire life trying to find shoes that fit my very small but very wide feet. I should wear a size 5 extra wide, but the smallest they make on the site is a 5.5 extra wide, which gives me a little room, but not so much that my foot slips!! I've now purchased two pairs of shoes from this company (as well as a matching purse) and I'm in love. The shipping is fast and packaged beautifully! Now, I'm just wishing they would come out with an ivory bridal shoe!! ♡

18 May 2025
Unprompted review
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Reply from Sargasso & Grey

Hi Sheila! So sorry for not replying sooner to your lovely review. Please don't think we don't appreciate it. It's wonderful to hear how happy you are with your new shoes. Feedback like this makes our day. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey 😊

Rated 5 out of 5 stars

All round excellence

Speedy dispatch and delivery. Miley is an ideal style for wide feet with bunions and the low heel is just enough for a high arch. Wasn't sure about the bamboo detail on the 'snaffle' but it actually adds a summery feeling.

4 May 2025
Unprompted review
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Reply from Sargasso & Grey

Hi Elizabeth! We are so pleased you love your new sandals. We hope the summer brings lots of sunny weather to wear them! Thank you for taking the time to leave a review, and thank you choosing Sargasso & Grey. x

Rated 5 out of 5 stars

A terrific website and a great choice of shoes and matching bags

Very easy to place and pay for an order, plus delivery is pretty rapid, well packaged and prompt. Recently I have specifically been looking for shoes and a bag to wear with a dress for my daughter’s wedding. Sadly the colours did not match any part of the dress so I had return them. No quibbles from S&G, just a prompt refund. I really love S&G shoes and bags, The shoes are extremely comfortable and beautifully designed, frankly my ‘go to’ place for smart and comfortable shoes.

23 April 2025
Unprompted review
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Reply from Sargasso & Grey

Thank you for taking the time to leave a lovely review, even though the shoes weren't right on this occasion. We are glad you had a positive experience shopping with us and look forward to serving you again in the future!

Rated 5 out of 5 stars

Great shoes

Lovely shoes in the perfect colour blue. Great customer service. Shoes arrived quickly and were beautifully packaged. Bought 2 pairs and returned 1, as not the right colour. Return was easy and refund received promptly. Would definitely buy from them again.

2 May 2025
Unprompted review
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Reply from Sargasso & Grey

Thank you for taking the time to leave a review, Monica. We really appreciate it and are delighted to learn the shoes are exactly what you wanted!

Rated 5 out of 5 stars

Beautiful shoes, great quality.

I bought some of the Phillie style in navy and I'm thrilled with them. I'm a size 7 but will normally go half a size up or struggle to find shoes the right shape for my feet. The S&G shoes are not only very comfortable, but also multiple styles with a strap was great to see!

28 April 2025
Unprompted review
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Reply from Sargasso & Grey

Thank you for taking the time to leave a review. We really appreciate it. We are delighted to hear that you love your new shoes. We hope you find many fun occasions to wear them! Thank you for choosing Sargasso & Grey x

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