Sargasso & Grey Reviews 171

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the shoes, consistently praising their comfort, quality, and stylish designs, especially for those with wide feet or bunions. People appreciate finding elegant and comfortable options that fit well, often after years of struggling to find suitable footwear. The service is frequently highlighted as incredible, with efficient ordering, despatch, and quick delivery, making the overall experience very positive. However, some customers experienced issues with sizing, finding shoes either too big or too small, even after trying different sizes. A few also noted that some shoes, despite being advertised as extra-wide, did not provide the expected fit or comfort, sometimes pressing on bunions.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the shoes for being stylish, comfortable, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the shoes as beautiful, well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Return policy

People report ambiguous experiences with the return policy, with many finding the service quick, easy, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and incredible.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been able to wear heels and as a size 42 always struggled to get ones that fitted. I bought a beautiful pair of silver heels from S&G and what a breath of fresh air. They fitted like a gl... See more

Rated 5 out of 5 stars

Lovely comfortable shoes. I have been struggling to wear even a small heel due to an ankle replacement 7 months ago. Not so with these small kitten heel. Wore them all evening for a wedding even dance... See more

Company replied

Rated 5 out of 5 stars

I was at my wits end trying to find comfortable wide fit shoes for a wedding and then I discovered Sargasso & Grey. Lena slingback shoes - perfect. Comfort - perfect (particularly around the sl... See more

Company replied

Rated 5 out of 5 stars

Such gorgeous shoes for large feet. I have now bought x4 pairs, Sargasso and Grey are now my number one for shoes. At long last, honestly after 40 years of being a grown up, I can buy elegant comforta... See more

Company replied


Company details

  1. E-commerce service
  2. Fashion accessories shop
  3. Shoe shop

Written by the company

Sargasso & Grey is a British company that creates stylish shoes for women who have wide feet, or who need a wider shoe fit. We believe every woman shoe be able to put on an elegant pair of shoes and experience that Cinderella moment where the shoe is a perfect fit! All of our shoes are made with a wider toe box giving feet a little extra breathing space and toes have a little extra wriggle room.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Beautifully made shoes but too narrow for me

Beautifully made shoes, very good quality but unfortunately not what I’d call “wide fitting” (for my feet anyway!). The star trainers are lovely but look like a normal high street E fitting when you get them out of the box. I also bought some loafers but again they were too narrow. So both sadly retuned.

However I did buy a pair of sling-back shoes a while ago that were fine and I loved them. So either my feet have changed since then or the ‘lasts’ that are used to create the different shoes are all various widths and it’s a “luck” situation.

4 January 2025
Unprompted review
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Reply from Sargasso & Grey

Hi! We are pleased you found shoes in our collection that fit well. As you rightly note, we do use different lasts for different styles and the shoes you mention that fit well are part of our extra-wide collection, whereas the ones that were too narrow are from our wide-fitting collection. We are always happy to offer advice on the best fit based on your foot measurements so please do reach out if you need assistance in the future. Best wishes x

Rated 5 out of 5 stars

Great shoes, great service

I ordered the Penelope shoes and they arrived promptly. They looked fabulous but the left shoe was slightly uncomfortable but I have a bunion and arthritis in that foot. After speaking to customer services I ordered the Phillie to compare the two.
They were much more comfortable for me and looked just as gorgeous.Returning the other pair was simple and straightforward.
They are expensive but so worth it. Thank you Sargasso and Grey.

11 December 2024
Unprompted review
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Reply from Sargasso & Grey

Thank you for taking the time to leave a review. We are glad the Phillie shoes were a good fit. We listened to customer feedback about the Penelope shoes and made minor adjustments to create the Phillie style. They look almost identical but have more coverage in the toe box. Sometimes small adjustments can make all the difference!

Rated 5 out of 5 stars

Lovely shoes

Lovely shoes. Look great. Elegant and timeless. The wide toe area makes them so much easier to wear and walk in.
The original pair in my usual size were a bit too big so I returned them for a pair half a size smaller and they are great.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Really comfortable

Really comfortable - I danced the night away! Looked special, too. I’ve now got 2 pairs - one black which I bought a few months ago and now the same sandal in silver.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Finally found a pair of elegant and comfy shoes

I have narrow feet with bunions, and was really struggling to find elegant and comfy shoes for a wedding. (I wear 'barefoot' style shoes most of the time, and comfort is important to me.) I wouldn't have ever considered spending this much on a pair of shoes before, but having tried so many brands, I do think you get what you pay for in these (the welcome discount code was helpful). The free returns allowed me to try a few different styles. I settled on some extra wide suede flats, got loads of compliments, and was comfy all night. Would shop here again for special occasion shoes.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Comfortable flats

I have spent years trying to find shoes to fit me with comfort to no avail till I came across sargasso & grey. What a find! They are a wonderful find. They do tend to be on the long side so I exchanged them from a size 6 down to a size 5. Perfect. I will be trying a pair of court shoes next.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Delighted with my black Krista sandals…

Delighted with my black Krista sandals which are just what it said on the tin. Extra wide fit. In addition if like me you have very wide feet the cross over part of the sandals is high enough up your foot on the inside AND outside of the foot. They are very elegant and extremely comfortable. Danced all night!

12 October 2024
Unprompted review
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Reply from Sargasso & Grey

Hi Ruth! We are so pleased you danced all night in your new heeled sandals. It makes our day to read this! Thank you for choosing Sargasso & Grey and thank you for taking the time to leave this review. We really appreciate it!

Rated 5 out of 5 stars

Cannot believe I have nice occasion…

Cannot believe I have nice occasion sandals that hide my bunions and look lovely. And are comfortable. Well well worth the money

17 October 2024
Unprompted review
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Reply from Sargasso & Grey

Hi Mary! We are so pleased to learn how happy you are with your new sandals! Thank you for taking the time to leave such a lovely review and thank you again for your order!

Best wishes x

Rated 5 out of 5 stars

There are amazing

There are amazing! Very comfortable and soft. Good quality. I am happy.

Thank you so much!

11 September 2024
Unprompted review
Rated 5 out of 5 stars

They fit!

They fit! They look so flattering! I needed pretty, seriously extra wide sandles for a very fancy wedding to go with an evening dress. I bought the electric blue suede ones with the ankle strap, they even seem comfortable! Thank you.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

The shoes are absolute perfection

The shoes are absolute perfection. Delivery and communications were prompt and efficient

21 August 2024
Unprompted review
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Reply from Sargasso & Grey

Hi Lisa

Thank you so much for this kind review. We are so pleased to learn you are happy with the shoes. Thank you for choosing Sargasso & Grey!

Rated 5 out of 5 stars

I absolutely love my Anya shoes … but…

I absolutely love my Anya shoes … but I’m having to break them in as they are still slightly too narrow, but they are so elegant

11 August 2024
Unprompted review
Sargasso & Grey logo

Reply from Sargasso & Grey

Hi Karen

Thank you for taking the time to leave this review. We really appreciate it. We are so pleased you love your new shoes. Thank you for choosing Sargasso & Grey!

Rated 5 out of 5 stars

I just need to say THANK YOU!

I just need to say THANK YOU!!

I have 38 (maybe 37 in truth) sized very wide feet with a high instep. I have resigned myself to Clarks' wide fitting (which are sometimes OK...) but on buying my latest replacement pair, they had changed their plain white leather trainers to a stiffer form of leather and after 3 months of pain and blisters I have to accept they are no longer for me.

I scoured the internet, found your brand and with no hope whatsoever ordered some new white trainers (with a snazzy silver star). I am in HEAVEN! They took about 20 mins of cautious wear around the house before they felt as comfy as socks.

I am delighted!! I will be back soon to peruse the rest of your website. This could become an expensive (delightful) habit!

Suzanne, 56, London

2 August 2024
Unprompted review
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Reply from Sargasso & Grey

Dear Suzanne

Thank you so much for taking the time to write a review and for sharing your experience. Thank you also for choosing Sargasso & Grey.

We are delighted the trainers are comfortable an look forward to seeing you again!!

Best wishes

Rated 5 out of 5 stars

Stylish and comfortable

The shoes are well-made with excellent quality, comfort, and fit. I purchased them for my mother, who struggles to find shoes for her swollen feet. In the future, she won't have to worry because we’ve now found our go-to place for stylish and comfortable shoes. Furthermore, the customer service is excellent, with easy returns and swift responses from the Sargasso & Grey team. I’m very happy with my purchase.

29 July 2024
Unprompted review
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Reply from Sargasso & Grey

Dear Charlotte

We are so pleased that your mother is happy with her new shoes and we are also delighted to be her go-to place for stylish footwear!

Thank you so much for your order.

Best wishes

Rated 5 out of 5 stars

Amazing

I can’t believe that I can wear beautiful stylish shoes again! I have tried several different makes over several years without success. But Sargasso and Grey have designed shoes that not only fit comfortably and disguise my bunions but look so elegant. I can even wear heels.
Thank you!

4 August 2024
Unprompted review
Sargasso & Grey logo

Reply from Sargasso & Grey

Dear Lyn-Marie

We are so pleased to read your review and appreciate your taking the time to write it. It is always wonderful when we hear from happy customers and we are delighted that our shoes work for you and you can enjoy wearing heels!

Best wishes

Rated 5 out of 5 stars

Stylish and comfortable

I've been meaning to order a pair of the trainers for ages, finally got round to it and was not disappointed. They are gorgeous, well made, and stylish. They were snug to start with but are super comfortable.

24 June 2024
Unprompted review
Sargasso & Grey logo

Reply from Sargasso & Grey

We are so pleased that you are happy with the trainers. Thank you so much for taking the time to leave a review. It means a lot to us. And, thank you for your order!

Rated 1 out of 5 stars

Disappointed...

I was so excited to receive my beautiful trainers in their stylish bag.What could go wrong? Sadly everything! They are not wide fitting and made my bunions very sore. I thought at first they needed some time to break in but this is not the case. After 6 weeks of fairly moderate use they are now falling apart. They were very expensive too! Just goes to show expense is no guarantee of quality.

21 July 2024
Unprompted review
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Reply from Sargasso & Grey

Dear Dawn

We are sorry to learn that you have had issues with these trainers. It sounds like you may have a faulty pair so please get in touch with us at help@sargassoandgrey.com so we can resolve this issue for you. Best wishes.

Rated 5 out of 5 stars

Beautiful!

I ordered a size 10.5 wide shoe. This was much first pair of shoes from Sargasso &Grey and I have historically had bad luck with dress/work shoes because nothing is made to accommodate bunions. The shoe arrived within the expected shipping window, in great condition and it just gorgeous. It fits perfectly and is comfortable to wear. Looking forward to enjoying these slingbacks for a long time.

10 July 2024
Unprompted review
Sargasso & Grey logo

Reply from Sargasso & Grey

Hi Jacqueline. Thank you for taking the time to leave a review. We are so pleased you are happy with the shoes! We are working hard to introduce as many styles as possible that accommodate bunions, so it's great to know the slingbacks work for you!

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