Sassy Saints Reviews 

7,501
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Excellent company with quality products and excellent customer care. My nails are in a much better condition. I'm trying out the nail balm that comes in an easy to apply wand. It goes on very easily a... See more

Rated 5 out of 5 stars

The products are very good - I’ve ordered dozens of nail gels, cuticle oil, primer and remover, tools, and, just recently, the nail repair. Everything has been high quality, the product information s... See more

Company replied

Rated 2 out of 5 stars

couldnt see anything in cart when I went back to it as got side tracked so put order in cart again to see previous was there so annoying that couldn't view cart in first place. I clicked not to s... See more

Rated 4 out of 5 stars

- Nice nails, but ensure you read everything carefully. I originally had a really bad experience with their subscription service as I know a few people have had a similar problem with being signed... See more

Company replied

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3.8

Great

TrustScore 4 out of 5

8k reviews

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Replied to 93% of negative reviews

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3.8

All reviews

(7,501)

2,729 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Colors are nice and I like how easy…

Colors are nice and I like how easy they are to putt on but I thought they would be stronger. They are already lifting and chipping at the ends.

8 July 2026
Unprompted review
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Reply from Sassy Saints

Thank you for your feedback - Please make sure that you have scanned the QR code on the back of the packaging, this takes you to our tutorial that holds tips and tricks to help gain the best application ✨

Rated 1 out of 5 stars

Do NOT use this company!

Do NOT use this company!!
I recently left a review and then responded to the request for extra information. But I still haven’t had a response or a refund!! Just in case there is a problem I will put the order information here.
Sassy 699085 £24.63
Sassy 735379 £28.43
Sassy 768142 £29.90
Sassy 805683 £25.42
A note with these details and my address went into the envelope. I have an email saying that they received my return. All packs were unopened. 22nd June a refund of £ 23.94 went into my account. This doesn’t match any of the above references. £84.44 outstanding! They advertise a 100 day money back guarantee.
I have sent multiple emails with the issue of not wanting their product because of how they conduct their business. This all started in February. I wanted to feel a little bit girlie after having a mastectomy. Before I could get chance to try the product more came and I’ve been trying to stop it since 😒

I should have just gone straight to trust pilot. Thanks Joanna for refunding me. No I don’t want to amend my review or star rating that you suggested by email. And as I returned all items to you, I am unable to gift them to my family. It’s not nice to make insinuations. Have a nice day. Kind regards.

22 June 2026
Unprompted review
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Reply from Sassy Saints

I have taken over this case from my colleague and have personally reached out to you Louise, please do get back to me. Thanks, Joanna 🌸

Rated 4 out of 5 stars

I ordered

I ordered, didn't know I was signing up for a subscription. Talked to the costumer service, they helped. Didn't try out the product yet.

1 July 2026
Unprompted review
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Reply from Sassy Saints

Thank you for the feedback Yael 🌸

Rated 4 out of 5 stars

Easy to order

Easy to order. I’d like to be able to see more colors at once though.

8 July 2026
Unprompted review
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Reply from Sassy Saints

Thank you for the feedback Amy ✨

Rated 5 out of 5 stars

I love the gel nails

I love the gel nails. They are thin, look natural and protect my own nails. Easy to apply and remove. A great product!

3 July 2026
Unprompted review
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Reply from Sassy Saints

Thank you for the wonderful feedback Ria - so pleased you are happy ✨

Rated 5 out of 5 stars

No issues

No issues, found what I wanted, picked best value, affordable, and clicked buy now!!

9 July 2026
Unprompted review
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Reply from Sassy Saints

Thanks for the lovely feedback Susanne! 🌸

Rated 1 out of 5 stars

Buyer beware - customer service none existent

Purchased once quality was terrible despite following all instructions - didn’t want to be enrolled in subscription so contacted customer service. Two more payments have since been taken from my account despite numerous emails to ‘customer service’. I have cancelled on website to no avail either. They ‘claim’ to email 3 days before a payment comes out to confirm you want the items - this is categorically not true. All in all buyer beware this is a close to a scam as I have seen.

9 July 2026
Unprompted review
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Reply from Sassy Saints

I have personally reached out to you via email to help resolve this, please do get back to me, thanks, Joanna ✨

Rated 1 out of 5 stars

Nothing Like the Instagram Videos

This product is nothing like what you see on Instagram. I've tried it three times now, following all the instructions exactly, but the results were very disappointing. Some of the nails turned out bumpy instead of smooth, and after just one day, some of them had already fallen off. I really wanted this to work, but it simply didn't. Unfortunately, I can't recommend it.

1 July 2026
Unprompted review
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Reply from Sassy Saints

I have requested more information from you so that I can locate your order and help you further, please do get back to me 🌸

Rated 5 out of 5 stars

Great

Great, long lasting nail wraps
Customer Service are very helpful.
Have now bought a subscription.

9 July 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

Thank you so much for your feedback and support ✨

Rated 5 out of 5 stars

I did these right before heading out…

I did these right before heading out and didn’t even take my time with it. Somehow they still looked super clean and put together. It genuinely felt like I had gone to a salon. Didn’t expect that level of finish at home

15 June 2026
Unprompted review
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Reply from Sassy Saints

Thank you for the wonderful feedback Reese 🌸

Rated 4 out of 5 stars

Fantastic and Easy to Apply

The gels are fantastic and so easy to apply, even in a hurry. It wasn't obvious I was on a subscription when I bought them, but actually it is useful and I am wearing them more. When I enquired about possibly ending my subscription the response was quick and really helpful. I actually ended up staying subscribed!

9 July 2026
Unprompted review
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Reply from Sassy Saints

Thank you so much for your wonderful feedback Louise, so pleased that you are happy! 🌸

Rated 5 out of 5 stars

Delivery took longer than I thought…

Delivery took longer than I thought which was a bit annoying, not gonna lie. But when it finally came everything was packed well and the wraps themselves looked really good. Worth the wait in the end I guess.

6 June 2026
Unprompted review
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Reply from Sassy Saints

Thanks for your feedback Sage 🌸

Rated 4 out of 5 stars

This is a recommended product, more sizing needed

This is a great product. Only thing I would say is that there should be more options with sizing as some of mine don't fully fit and when they do there isn't enough of that size. The durability is good for someone with ADHD who is heavy handed. I will definitely continue to get them as I love that there are no damage to my nails and it doesn't take long to do them.

7 July 2026
Unprompted review
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Reply from Sassy Saints

Thanks for the feedback Emma, we truly appreciate it! 🌸

Rated 5 out of 5 stars

Very easy to understand and follow

Very easy to understand and follow. The advertisement is very tempting and persuasive, full guidance on how to use the product, excellent communication and great after sale control customer service.

9 July 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

Thank you for the wonderful review Maryem 🌸

Rated 5 out of 5 stars

Feel beautiful and confident - persistence and practice is KEY

I love the gel wraps. Why? mostly the colour variations. Honestly, I am not experienced with beauty care, nor am I a beautician, but with practice and KEY following the instructions, you do get good results. Practice makes perfect with the application - be persistent. I believe that, for what you get, the price is reasonable, and there are always offers, which I really appreciate about the company. Overall, I am beyond happy to be a relatively regular customer of Sassy Saints. I actually wish my job would allow me to wear the manicure sets more often, but as a Marine Biologist, that is just the nature of the job and not a fault with the product - it is very naturally damaging to the nails. That said, the pedicure set I find lasts sometimes more than 2 weeks, even with scuba diving daily. I truly hope this review helps people who are on the edge of buying Sassy Saints products because fundamentally every woman should feel beautiful and confident in their skin, and these products personally make me feel exactly that. Thank you Sassy Saints!

9 July 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

Thank you Janna, we appreciate you and your honest feedback so much! You are SO right, practice is key and correct application makes the world of difference to results. Thanks for your support, Joanna 🌸

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