Satjapan 

⭐⭐⭐⭐⭐

Thank you, SAT JAPAN, for the outstanding service! Misaki and Erica were incredibly helpful, friendly, and professional from start to finish. They patiently answered all my questions and kept me informed throughout the process. Buying a car internationally can be challenging, but they made everything easy and straightforward. I truly appreciate their excellent customer care and would gladly do business with SAT JAPAN again.

I love the customer care of Shinsuke Ry I had all the answers withing the time I disnt expect. Knowing am a female with zero knowledge about cars other than my budget. Thank you so much

All positive reviewers are fake profiles created by Malik Saleem of SAT Japan.

NGL, was lowkey stressed buying demio from sat japan but it actually went kinda crazy smooth?? and the car pulled up a whole week early

I had a very disappointing experience with SAT Japan. I won the bid for my vehicle on 26th December 2025 and completed the payment on 30th December 2025. However, the vehicle only arrived in Sri Lanka on 23rd March 2026, which was already an extremely long and frustrating delay.

The problems did not stop there. The shipping documents were also seriously delayed, and I only received them on 14th April 2026. Because of this poor handling and lack of timely coordination, the entire process became stressful and inconvenient.

Communication and delivery timelines were far below expectations. If you are planning to import a vehicle and expect professional service, timely shipping, and proper document handling I never recommend SAT. Finally I got support from Misaki from Support but she also couldn’t anything to expedite the process due to SAT operational delay. Due to this I had to revise LC had to pay demurrage etc. Worst Exporter ever 😡😡😡

I have now purchased 4 vehicles from Satjapan and I have been very pleased with all my purchases. The vehicles were in excellent condition in terms of exterior, interior and performance. Equally important is their customer service. Erica is fantastic as she responds to emails and WhatsApp messages in a timely manner and always goes the extra mile to help. They once canceled my order because after their inspection it did not meet their standard. My experience doing business with this company has been amazing.

I purchased a Toyota Raize 2025 hybrid motor vehicle from SAT. I am very satisfied and happy to say that my team member Mr. Ryohei and Ms. Emika assisted me to get the vehicle to SL from the beginning to end via my Watsapp group chat and voice calls. Hence I was able to get my vehicle without any delays due to the help of them. As well as take this opportunity to Thanks Mr Suzuki(Team Manager) and as well as my special thanks to Mr.Ryohei and Ms.Emika who did a great job behind the scene on behalf of me.

Car has been shipped. The response and help from Ms Misaki has been excellent.

Stay away from these dishonest guys. I bought a car from them, and after two months, it still hasn't shipped. I had to open a case through PayPal to get my money back, and they haven’t even returned the reservation fee I paid in advance. Stay away—these people are scammers.

I ordered several cars from SAT Japan within last three months. I got my first car Toyota Raize 1000 cc, then I got Toyota Yaris Cross. Now another car has arrived to the port. My 4th car was shipped on 30th of March. Three more cars are to be shipped within this month. My agent is Kai Suzuki who is very helpful and trying to search cars according to my requirements. Ema is my supporting agent who has been working tirelessly to ship my cars.

Their services would have been more improved if the shipping department and documentation department are coordinated well with the Ema and Suzuki. I recommend their management to link all the departments closer so that the customers are more satisfied

Professor P. R. Morapitiya
Primo Motors (Pvt) Ltd.

My first time of buying a vehicle (Toyota Voxy) from Satjapan and I love their customer service. I had a lot of doubts but from searching for the perfect car, making payment to shipping, the communication and support were excellent. Thanks to Misaki and the support team. You deserve a 10 ⭐

They are working great! Hope our future input journey will be excellent with them .

Team : MAHIB AUTOMOBILES

I ordered a car back in 2025, and I am pleased to say that it was even better than expected.
Thanks to Emma for helping with procurement of necessary documentation required.

Shinsuke Ryu of Satjapan, providing speedy assistance and good service with my enquiry on ordering a brand new Honda Fit.
Many thanks for your help on this
Deven

I ordered Honda Vezel Z, customer service, and sales agents support me with their patients to select the preferred vehicle, and I have received the prompt answers on WhatsApp on each quarry. Service of SAT Japan is very genuine and reliable. I will be able to get the car delivered withing the planned time frame. Special thanks for Emika for kind and effective communication.

Good communication, help with everything. Thank you. Shinsuke Ryu For your cooperation

The great and very nice people I meet along the process
A big THANK to HANA FOR her Help. I am eternaly grateful

I Ordered an Audi A3 Sportback S-line 2025 in November 2025 and the car was shipped to Hambantota Port in Sri Lanka by 23rd Dec. The Car was virtually Brand New just 55km on the Odometer and though I was skeptical about Ordering a car on-line at first, the Process from Start to opening LC to all the Paper work went smoothly and Special thanks to their customer support agent Ms. Emma who responded positively up to the point of having the Spare Key delivered by DHL.

Service was amazing and smooth. He answered every question. The car was true to what we saw online. Will highly recommend

Professional, thorough and fair on the price. Very welcoming and knowledgable also, couldn't recommend enough