Satnavusa Reviews 

Easy to search for what I needed on their ebay store. Easy to book. Arrived in plenty of time WITH an envelope to send it back in. All maps loaded. All cables and a carry case too. Simple and cheap way to get around in USA. Will use again!

Have used this company twice before and was very happy with price, service and aftercare. Will be using them again this year. Highly recommend this company.

Very good service, great units, ( maybe need updating ) but done the job totally

Have used this company twice before and will be using them again in October. Great service and price. Highly recommend.

Very good service, great units, ( maybe need updating ) but done the job totally

Highly recommended company! The company offers lowest possible prices :)

We rented this satnav for 21 days at a great price, satnav came in plenty of time in fact the day it was meant to be dispatched! Used satnav for a USA trip from San Fran to LA then onto Las Vegas so needed something reliable, had a Garmin and have used them in the past, easy to use and self explanatory, the only slight niggle we seemed to have when we had come into Las Vegas area the satnav appeared to have not been updated for a while and a few different layouts in the roads didn't tally up with the instructions of the satnav which then took us completely off course due to satnav trying to 'recalculate'. The satnav also seemed a little slow in giving 2nd lot of instructions after 1st big junction which then didn't allow us enough time to make it into correct lane or direction, we got caught a few times with this especially in LA where the roads and quick rights/lefts at time. Returning tomorrow, despite 'niggles' would definitely used company again!

Travelled to Florida, USA using this service.
We ordered pretty much at the last minute, paying for next day service, and the sat nav arrived as agreed. The cost was pretty low and they only charged us for 16 day hire (we were away for 19). Can't fault the geat service.

However, website says you can choose Garmin or Tom Tom, but we were told we could only have Garmin. (we are used to Tom Tom). Also the description says you get widescreen, photoreal junction view and traffic alerts, but we didn't see any sign of these on the tiny little, very basic set we were sent. Also, they said they would send a travel case, but it was a HUGE case, and we would never have packed it, so had to find another way to protect the unit.

Once there we found the sat nav very difficult to use - some major locations were on there but in no sort of order so you had to wade through screen after screen to find what you wanted. the satnav was also very difficult to programme and there were no instructions at all. I'm not sure if our difficulty programming was because it was far too basic a unit or if we just weren't used to it - since we have good experience using satnavs, I suspect the former.

In the end we used a map most of the time (for florida use a map by Steve Munns - wonderful!!!) and occasionally my husband's iphone (activated 3G) and both these were better. The sat nav mostly sat in the glove compartment.

Also be aware that you have to pay return postage, which isn't made clear before you buy, so that adds to the overall cost. I sent mine recorded delivery, using a different bag that that supplied. Still cheaper than through car hire firms though.

On balance I am glad we took it (peace of mind) and I would consider hiring again, but I would be clearer on what I was actually going to get before ordering, and I would also look at other suppliers. If we had a 3G iphone and a map, we might not - but that depends how confident you are navigating.

Hope this review is useful.

After being quoted more than £12 a day for a sat nav by car hire companies I decided to see if there was an alternative to paying this much.

I am so glad that I did as Sat Nav USA provided me with just what I needed for a little over £50 inc return postage. This saved me over £90 and was very simple to arrange via a quick phone call. On the day expected the sat nav arrived with some pre loaded destinations in Florida left on there from a previous user which was handy.

Once in the USA the sat nav worked fine and after my holiday it was sent back via the Post Office and acknowledged by Sat Nav USA.

I got exactly what I expected from this company and will use again next time I am in the USA .

Have used them for the last two years now and will do again later in the year. Used another provider before and could not compare the two. Satnavusa gave me exactly what I wanted, when I wanted it with a simple order and return process. The Garmin unit they provide is easy to use and gives simple short cuts when looking for a particular shop or restaurant for instance.
A little more expensive than other providers when you factor in the return special delivery, but you definitely get what you paid for. Used cheaper in the past and regretted it!!
Overall Satnavusa are hard to beat IMO.

We ordered our satnav at the last minute. It arrived the next day, was very easy to set up and use. Returning it was just as easy in the bag supplied, just had to pay the postage cost which was not much. We will use SatNavUsa again.

Having the sat nav took the stress out of driving in Florida. I wouldn't hesitate to hire one again. The p&p and return postage wasn't cheap which is a shame but the hire price is reasonable. The sat nav was good quality and in good condition. I found the staff helpful when I telephoned with a query.

We found using a satnav in the US this time made the driving so much easier. So we were very pleased to be able to use this service. There was some confusion when we booked, over whether the company would program in the first destination or whether we had to (they had changed their policy I think). And they did not respond to the email order - we had to chase up by phone. And we had not realised that we had to pay the return cost.

So - an excellent service which could be improved by better service delivery standards.

Sadly, my experience does not reflect that of others I have read and, too many issues occurred for it to be just coincidence that this company does not perform to very good customer service standards. I initially completed all of my rental needs on their website form and sent it in expecting a reply and a quote. After nearly a week had passed, I had heard nothing in reply so I telephoned them personally. For about the first 20 attempts on two phone lines, all I got was an engaged tone. I eventually left it till the following day and then tried again to thankfully this time to get an answer. I mentioned my email contact when I called and they couldn’t find anything so they continued to do a telephone booking for a satnav to be used in Florida.
My holiday travel date was around ¾ weeks away at this time. I requested a TomTom system as a preferred option as I was used to these and unfamiliar with the Garmin model. This would be noted on my booking I was told but not guaranteed as TomToms were more popular. I paid there and then for my booking and was told that the satnav would arrive on the Fri the week before we travelled (we departed on a Thursday) or at the latest, we would get it on the Monday before travel. This is their 5 days before guarantee statement. About 4 days after my booking I received a telephone call in regard to my email request, asking if I still wished to book a sat nav, this concerned me not only due to the time it took to respond to that email but also that their system should have seen my booking.
Anyway, by the Monday before travel it hadn’t arrived and with us travelling on the Thursday and leaving home before any post would arrive on that day, that only left two clear days, assuming they could still get one out before it was too late on the Monday afternoon… I was concerned.. I desperately called them for a reason and it appeared on checking with the warehouse it hadn’t been dispatched the previous week so, they promised they would now send one on a next day delivery. It turned out to be a Garmin sadly, which at least got to me with less than 48 hours to spare.
I hadn’t noticed on their website that you also have to stand another cost of returning the Satnav at your own expense by recorded delivery when you get back. I see that as another failure, here to show how much this rental is going to cost you up front, whats the point of quoting for ‘x’ amount of days rental when all of the costs are not included, people like to be able to cost their purchase fully, not in part so they can evaluate if its competitive and acceptable value. Why quote for example, £35 rental when in fact its come to nearer £50 with postage costs both ways.
I run three dynamic ecommerce websites and all emails are replied to within one working day, all costs are clearly set out on these websites and customer service these days is paramount as is good communication. I think this rental service needs some considerable improvement starting possibly with better management.

I hired a SatNav for my recent trip to the South West USA. I travelled over 2000 miles in 12 days and the Garmin SatNav provided worked perfectly. If you are hiring a car in the US I would recommend you use SatNavUSA or their UK counterpart HireGPS to hire a SatNav as it is the easiest and safest way to get around. I had thought about buying a SatNav in the US whilst I was there as the charges advertised by the car hire companies of over 20 dollars a day made that a distinct possibility. However, after using SatNav USA i wouldn't suggest any other option. I had a fault with the first SatNav provided so its worth checking in out in your car in the UK first. However, I got in touch with SatNav USA in Devon as soon as I had the problem and they immediately despatched a replacement which working perfectly. I didn't have any problem with returned the SatNavs to them in the bags provided because although they were next day delivery bags the Post Offices accepted 2nd class recorded one both occasions. A couple of points for SatNav USA to consider would be to provide instructions for using the SatNav which can be simply photocopied and included for us luddites who don't use one on a daily basis. Also beware that some USA states have regulations of exactly where you put your SatNav on the windscreen and it would be worth SatNav USA providing this information or giving a link to the US Government website. Great Service and very friendly and efficient people in Newton Abbot.

I rang Sat Nav Usa in the last few remaining days to go before we set off for Florida. I asked if they would be able to deliver to me before we left for the States and they said there would be no problems they would get in the post that day.
True to their word everything turned up on time, the service is very good and the process for retuning very easy.
I would recommend this company to all my friends.

The Satnav was an absolute godsend! It arrived sooner than expected, worked brilliantly while we were away and we saved lots of pennies too! My only gripe is that I had to send it back via Special Delivery. Other than that a faultless service provided by a company that I would definately recommend!

We received our SatNav quickly from when we ordered it and it was immaculate and easy to use in the USA, so much cheaper than hiring through the hire company out there and easy to follow. Just returned in the bag provided via the post office upon our return.

Would recommend any one travelling to the USA to use this company for your SatNav hire, will be using again next year.

Alasdair and Kate Walton

Having rented a GPS from rental companies in the USA many times . I found
satnavusa.co.uk whilst searching whether it was actually cheaper to actually buy a GPS out in the States rather than hire from the rental companies . I was staggered by how much the difference was between satnavusa and the figures being charged by the rentals . too be honest I was a little apprehensive at first because of the price difference ,however I took the plunges and ordered the GPS for America ?Expecting to receive a battered GPS unit I was amazed at the excellent condition of the GPS and the accompanying attachments .
Out in the States the GPS worked faultlessly only blipping at an extremely new major intersection , but I doubt even the rentals GPS would have been updated yet.
I have no hesitation in recommending this company to anyone . I will certainly use satnavusa again

satnav arrived as agreed on very short notice, easy to use and found all the places I needed to go. Much cheaper than using the car rental company, who couldn't guarantee they would have one available.

Only downside was that it had to be returned by Royal Mail Special Delivery rather than Signed For, as Post Office wouldn't accept the SD bag provided for a cheaper service.

Will definitely do this again!!