SAVA Bike Reviews 

170
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the bicycles offer an exceptional balance between cost and performance, highlighting the unbeatable prices and exceptionally fast shipping times across different regions. Additionally, many buyers point out that the bikes arrive securely packaged, prove very simple to assemble at home, and provide a remarkably smooth and enjoyable ride. Some reviewers were not happy with the customer service communication and unexpected delivery delays experienced during transit. A few other people also felt that receiving damaged items without proper resolution or facing long waiting times for warranty support caused significant customer frustration.

What people talk about most

Product

People report ambiguous experiences with product, often praising the bike's exceptional performance,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the exceptional value,... See more

Delivery service

Consumers find delivery service to be unpredictable, as reviewers report both positive and negative... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising prompt replies and helpful... See more

Price

Customers had ambiguous experiences with price, overwhelmingly praising the affordable cost and unbeatable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer Service were very responsive regarding all the queries I had. Just make sure to check with their bike size chart before ordering. I had to return the SAVA Gravel Bike, size 49 bike I received... See more

Rated 4 out of 5 stars

Overall very satisfied with SAVA A7 Pro for the price. I've only encountered two issue with the bike. The rear tire locked up during a hot windy 80 mile ride and the tire cords started breaking arou... See more

Rated 4 out of 5 stars

Beautiful bike but the rear derailleurs was damaged in transit. After 3 months waiting I was not about to send it back. A little disappointed about that. Otherwise is a nice bike.

Rated 4 out of 5 stars

Service was fantastic, bike is amazing, but I am dissapointed that I cannot buy the extra parts I need to raise the handlebars. I need about three of the extra handlebar stem clips / Spacers, to ra... See more


Company details

  1. Bicycle Shop
  2. also in
  3. Bicycle wholesale
  4. Bike accessories store

Written by the company

Customer satisfaction is our top priority. Our dedicated sales team is always ready to support and help grow our customers' businesses. Whether you're a professional cyclist or a casual rider, SAVA Bicycles offers the perfect blend of performance, quality, and affordability.


Contact info

3.6

Average

TrustScore 3.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(170)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Zero professional integrity: Silently deleted my account for the 2nd time while actively promoting

I am forced to downgrade my review to 1 star due to an unacceptable pattern of unethical behavior by Sava Bike.

Initially, they refused to pay my affiliate commission for Order #4782 and deleted my affiliate account. Only after I confronted them with clear proof from the dashboard did they finally pay the commission and restore my account.

However, after a period of time, Sava Bike has silently deleted my affiliate account FOR THE SECOND TIME without any notice or explanation—all while I was still actively promoting their brand and driving traffic to their site.

I have reached out to them regarding this issue, but they have completely ignored my email.

It is now clear that restoring my account earlier was just a temporary move to settle the initial review, only for them to quietly wipe it out again later. There is zero professional integrity here. Content creators and affiliate marketers: stay away from Sava Bike.

30 March 2026
Unprompted review
Rated 3 out of 5 stars

Price & shipping great, BUT....

The price was great and the shipping time was fast. However, I was missing a small part and although I received a quick reply, I was never updated if the replacement part had been shipped. After several attempts to make contact I was finally updated. Upon receiving the missing part it was determined to be the incorrect part. The company was informed about the incorrect part but I still have not received an updated and informed of any action. I've owned the bicycle for 3 months and still have not been able to ride it.

13 January 2026
SAVA Bike logo

Reply from SAVA Bike

We are very sorry for the inconvenience caused. Due to an upgrade of the hub end cap model, the wrong part was sent. Upon receiving your feedback, we immediately sent the correct part. Thank you.

Rated 5 out of 5 stars

I have had a very good experience with…

I have had a very good experience with SAVA. Their customer service has been responsive and helpful whenever I had questions, and communication has been smooth throughout. The team has been easy to reach and willing to assist when needed.

I am also very happy with the bike itself. The quality, performance and overall ride feel have been excellent, and it has exceeded my expectations for the price.

Overall a very positive experience.

16 March 2026
Unprompted review
SAVA Bike logo

Reply from SAVA Bike

Thank you so much for your kind words and support! We’re thrilled you love your SAVA bike and had a great experience with our service.

Rated 5 out of 5 stars

Sava Falcon experience!

I will start by saying my new Sava falcon is an Amazing bike! For the money you can’t beat it. Been knocking out 100k group rides with ease. Keep in mind I’m riding alongside ppl with Pinarello’s, Masis etc! High end bikes and they perform no better than my Sava Falcon.

17 December 2025
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Reply from SAVA Bike

Thank you so much for sharing your fantastic experience! We’re thrilled the SAVA Falcon performs so well alongside high-end bikes and serves you perfectly on group rides.

Rated 5 out of 5 stars

Very happy for new bike

I bought a Sava AK105 as a gift for my girlfriend. She's very happy with it; it's very nice, and I really liked the quality, handling, and style. I had a problem with a part that broke upon arrival. I contacted customer support via email, and they responded in less than 3 hours and sent me the replacement part with express shipping. I received it in the United States in just 4 days. I'm very happy with the customer service and with the new Sava.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Well

Well, In my personal experience about this purchase I feel it was so balanced in relation quality and price. I mean there was no fees nor cost of shipping which I really appreciate so much take in consideration for the investment in this kind of bikes. A good acquisition.

23 December 2025
SAVA Bike logo

Reply from SAVA Bike

Thank you so much for your positive review and kind words—we’re thrilled you love the great quality, unbeatable price and free shipping, and we truly appreciate your support for our bike!

Rated 5 out of 5 stars

The purchase was so easy

The purchase was so easy, and the bike came very fast.
It was well packed and simple to assemble. Both husband and I bought bikes and we are very pleased woth them.

20 December 2025
Rated 5 out of 5 stars

Great quality

The shipping was incredibly fast. I gave the aurora r8 to a local bike mechanic to fully fit it and even he was impressed by the quality.
I already recommended it to several people and can’t wait to make many cool memories with it.
Thanks a lot

17 December 2025
SAVA Bike logo

Reply from SAVA Bike

Hi there!

Thank you so much for your wonderful review! We're delighted to know you've already started recommending it to your friends. We hope every ride brings you the wonderful memories you expect.

Happy cycling!

Rated 5 out of 5 stars

I ordered a replacement seat post so I…

I ordered a replacement seat post so I had an extra. It was super simple and I had it in less than two weeks. I wish Savadeck made a 400mm version but I am very happy.

19 December 2025
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Reply from SAVA Bike

Hi Bill,
We appreciate you taking the time to leave this review! It’s great to hear our replacement seat post order process was simple and delivered quickly. We’ll be sure to note your suggestion for a 400mm version for future product development.
Thanks again for your support—happy cycling!

Rated 5 out of 5 stars

Awesome

Awesome, the bike was packed very good and assembled it perfectly. I would recommend it 100%.

16 December 2025
SAVA Bike logo

Reply from SAVA Bike

Thank you for your strong recommendation, and happy riding!

Rated 1 out of 5 stars

Well what went wrong is you shipped the…

Well what went wrong is you shipped the bike that arrived close to my distribution center and then was not delivered because the package was damaged, I never heard back from sava, since it was Christmas break it seems like nobody was in the office, really the whole experience sucked because I was eager to make this a Christmas present. I suspect that when you ship the bike the package was already damaged and you just really didn't care much. The bike was originally returned before so somebody didn't really do their due diligence when shipping it out, not exactly great service, definitely lowered my expectations. To summarize my experience slow response and no attention to detail. What a disappointment. I ended up ordering the same sava bike through Amazon, realizing that with Amazon I have more protection from being abused with problems of delivery.

11 December 2025
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Reply from SAVA Bike

Hi Stephen,

First and foremost, we sincerely apologize for the extremely poor experience you had with your SAVA bicycle order.

We want you to know that this situation is unprecedented for us, and we take your feedback very seriously. Upon receiving your email, we immediately launched an investigation with FedEx and discovered that the delivery address was changed during transit, resulting in the package being signed for at an address in Las Vegas. FedEx is currently conducting a full investigation into this address change and the final delivery details to ascertain the truth.

Your satisfaction is our top priority, and we are committed to resolving this matter fairly and quickly for you. We are working closely with FedEx to expedite their investigation. In the meantime, we will develop a comprehensive solution to properly resolve this matter—again, we sincerely apologize for the disappointment and inconvenience this has caused you. Thank you for sharing your experience honestly, as this helps us improve our services. Thank you for giving us the opportunity to correct our mistakes, and we hope to regain your trust in SAVA.

If you have any further questions or concerns during this time, please feel free to contact us. We are here to assist you.

Sincerely,

Rated 5 out of 5 stars

Loved it

Loved it! Extremely well packaged and met expectations! This is my second SAVA!

10 December 2025
SAVA Bike logo

Reply from SAVA Bike

Hi there!
Thank you so much for your amazing review and for choosing SAVA again—we’re absolutely thrilled to hear you loved your new bike and that the packaging was up to your expectations. It means the world to us to have loyal riders like you.
Happy cycling!

Rated 5 out of 5 stars

Sava A7L pro

Deliovery was fast, easy to assemble.
It is my second bike with Sava Bikes and this one is a road bike. Very smooth and solid ride!
Love it.

6 December 2025
SAVA Bike logo

Reply from SAVA Bike

Thank you for trusting SAVA again. Happy riding!

Rated 3 out of 5 stars

The bike is really great to ride

The bike is really great to ride, but the manual to assemble is missing. Need to check multiple YouTube videos and different bike models have different assembly of parts. The steam parts are so delicate and when assembly the plastic parts got damaged and I need to order new one and had to pay $5 after negotiating which was earlier asked for $20. These parts don’t cover in warranty which it should be part of warranty.

27 November 2025
Rated 4 out of 5 stars

SAVA GRAVEL BIKE from size 49 to size 47

Customer Service were very responsive regarding all the queries I had. Just make sure to check with their bike size chart before ordering. I had to return the SAVA Gravel Bike, size 49 bike I received and request for a size 47 (I have a Specialized Bike, size 49 fits well and I am 5'3").

7 November 2025
Rated 5 out of 5 stars

This bike is better than more expensive brand name bikes

The communication throughout the entire process was exceptional, keeping me well-informed. The bicycle shipping time was excellent, with no issues encountered. Subsequent communications were also outstanding. The online video proved extremely helpful, making bicycle assembly effortless. I am thoroughly impressed with the bicycle. It demonstrates responsive acceleration while maintaining sufficient compliance for extended periods in the saddle. My longest ride to date has been 120km, and the experience was consistently comfortable. The bicycle's aesthetic is impressive and garners significant attention.

18 November 2025

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