SAVA Bike Reviews 

170
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the bicycles offer an exceptional balance between cost and performance, highlighting the unbeatable prices and exceptionally fast shipping times across different regions. Additionally, many buyers point out that the bikes arrive securely packaged, prove very simple to assemble at home, and provide a remarkably smooth and enjoyable ride. Some reviewers were not happy with the customer service communication and unexpected delivery delays experienced during transit. A few other people also felt that receiving damaged items without proper resolution or facing long waiting times for warranty support caused significant customer frustration.

What people talk about most

Product

People report ambiguous experiences with product, often praising the bike's exceptional performance,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the exceptional value,... See more

Delivery service

Consumers find delivery service to be unpredictable, as reviewers report both positive and negative... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising prompt replies and helpful... See more

Price

Customers had ambiguous experiences with price, overwhelmingly praising the affordable cost and unbeatable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer Service were very responsive regarding all the queries I had. Just make sure to check with their bike size chart before ordering. I had to return the SAVA Gravel Bike, size 49 bike I received... See more

Rated 4 out of 5 stars

Overall very satisfied with SAVA A7 Pro for the price. I've only encountered two issue with the bike. The rear tire locked up during a hot windy 80 mile ride and the tire cords started breaking arou... See more

Rated 4 out of 5 stars

Beautiful bike but the rear derailleurs was damaged in transit. After 3 months waiting I was not about to send it back. A little disappointed about that. Otherwise is a nice bike.

Rated 4 out of 5 stars

Service was fantastic, bike is amazing, but I am dissapointed that I cannot buy the extra parts I need to raise the handlebars. I need about three of the extra handlebar stem clips / Spacers, to ra... See more


Company details

  1. Bicycle Shop
  2. also in
  3. Bicycle wholesale
  4. Bike accessories store

Written by the company

Customer satisfaction is our top priority. Our dedicated sales team is always ready to support and help grow our customers' businesses. Whether you're a professional cyclist or a casual rider, SAVA Bicycles offers the perfect blend of performance, quality, and affordability.


Contact info

3.6

Average

TrustScore 3.5 out of 5

170 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(170)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Save is my first real road bike

The Aurora 7.2 Full Carbon Road Bike 24S is my first real road bike, and it’s been a game-changer. The full carbon frame feels light yet strong, making climbs smoother and long rides less tiring. The 24-speed gearing gives me plenty of range for both hills and flats, and shifting is crisp and reliable. Handling is responsive without being twitchy, which makes it confidence-inspiring for a beginner moving up to a serious road bike. Overall, it’s a solid balance of performance, comfort, and value—I couldn’t have asked for a better first step into real road cycling.

12 May 2025
Rated 2 out of 5 stars

1st Sava experience

So first off . The bike was shipped as stated . But delivery was supposed to be friday . I took the day off work as a signature was required. No show . The same Saturday. And Sunday. When the bike did show on Monday there was a huge hole in the box . I wanted to send it back.

29 July 2025
Rated 2 out of 5 stars

Shiping awas expected today august 3rd

Shiping awas expected today august 3rd still hasnt left the shiping facility

26 July 2025
SAVA Bike logo

Reply from SAVA Bike

Dear customer,We apologize for the inconvenience. According to the logistics company, weather conditions caused flight delays. We have urged them and will notify you as soon as there is an update. Thank you for your patience.

Rated 5 out of 5 stars

Just got my bike and it is awesome love…

Just got my bike and it is awesome love the color its like a mint green with a little white stripe, can’t wait to go riding but I love it

14 July 2025
SAVA Bike logo

Reply from SAVA Bike

Dear customer,Thrilled to hear you love your new bike—especially that mint green with a white stripe combo! Enjoy every ride, and feel free to share pics of your adventures with us.​Thank you

Rated 1 out of 5 stars

I received the wrong order twice it was…

I received the wrong order twice it was an very bad experience. I had to wait a total of 17 days for and order that should only have taken 5 days

19 June 2025
SAVA Bike logo

Reply from SAVA Bike

We are truly sorry for the terrible experience you've had with receiving the wrong orders twice and the significant delay—
Dear customer.This issue stemmed from a mistake by our staff in the US warehouse, and we take full responsibility for it. We have implemented stricter checks in our order processing and shipping procedures to ensure such errors do not happen again in the future.​
Thank you for bringing this to our attention, as your feedback helps us improve.

Rated 1 out of 5 stars

Almost 2 week have not recive the bike

How I suppose to review of is been almost 2 weeks and have not recive the bike

10 July 2025
SAVA Bike logo

Reply from SAVA Bike

Hi Emmanuel,We sincerely apologize for the inconvenience caused by the delay in receiving your bicycle. We understand the pain of waiting nearly two weeks for your order, and we appreciate your patience.

The delay is due to a shortage of your bicycle in our US warehouse, requiring it to be shipped directly from our factory in China. Typically, the factory takes 3-5 days to produce, assemble, test, and prepare for shipment. International air freight then takes 6-10 days. All in all, delivery typically takes approximately 9-15 days. We will continue to improve our factory production timelines and air express shipping times, and we will also be adding more bicycles to our US warehouse. Thank you.

Rated 4 out of 5 stars

First Time Bike Owner

Buying a bike off the internet is risky and being a first time bike owner can be a lot. Not really knowing or trusting with such a big purchase. With Gary's help I was able to pick a beautiful bike for my daughter, so she can give road cycling a go with our family. At times when we were stressed about the shipping process, Gary had great communication. When the bike finally arrived the assembly process was very simple with the online Youtube videos. I do wish there would have been a paper manual since the videos are quick. The only problem with the building process is that the seat post was too long for her size, which we ended up cutting it. Once that was cut the sizing of the bike was wonderful! It true is a beautiful bike, it catches a lot of attention on the road! My daughter has been riding the bike for the past month and has enjoyed the bike so much! Everything about the bike performs very high. Overall we are extremely proud of this purchase and are looking forward to continuing business with SAVA Bike.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Portable Freedom: The Bikes That Go Everywhere

Hey there! I’ve got some awesome news to share. Our two tiny 14-inch Z0 SAVA DECK bikes have been on an incredible adventure with us! They’ve been flying all over the world, from Canada to the US, Mexico, and Spain. It’s the perfect way to explore countries, cities, and the surrounding areas.
We’ve put over 15,000 km on these bikes, and they’re still going strong! We had a bit of a mishap recently when I accidentally damaged a part, but thanks to the fantastic service from SAVA DECK bikes (thanks a bunch, Gary!), the new part arrived super quickly. Now we can keep riding and exploring without any worries.
These bikes are truly a gem! They’re not just for commuting; they’re a fun and convenient way to explore new places. If you’re looking for a great way to get around, I highly recommend checking out SAVA DECK bikes. They’re a reliable and durable option that will keep you on the road for years to come.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and great bicycle!

The website was easy to navigate and listed details of each product helping me make an informed decision on my purchase. Shipping timeline was transparent and I was kept up to date on tracking. My bike delivered on time and in the condition expected. Although there wasn’t an assembly manual included, there are several YouTube videos available to help. The bike comes 90% assembled and finishing it myself was easy. I find the bike itself extremely good quality and equally comparable with the more expensive models. I have zero regrets about this purchase and will absolutely recommend the brand to fellow cyclists.

24 May 2025
Rated 5 out of 5 stars

I received personal attention

I received personal attention, I had a problem with the size but they gave me a quick solution.

I recommend the brand, they make you feel you have every kind of support every time.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Just bought a Sava R7 105 Di2 and just…

Just bought a Sava R7 105 Di2 and just wanted to let everyone know it is a great bike rides and handles great service was the best every question I had was anserwed quickly and my bike arrived about 2 weeks after I ordered it would recomend this bike Thanks again .

7 May 2025
Unprompted review

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