Saxotradergo Reviews 39

I was asked to send additional money to release my assets. Thankfully, Clô-ttèř-wa-vès helped me retrieve my funds.

I bought some out of the money stock options:
100 American Airlines Group Inc. Mar2026 9 P
Put 27-Mar-2026
The premium was USD1,200. It went into profit to USD1,600 a 33% gain so very happy.

Then I discovered that the commission is 33% of the premium, a total of USD440 so i am losing $40! ...33%....The response is that stock option are charged at $2 per option. UNDER NO CIRCUMSTANCES SHOULD YOU TRADE STOCK OPTIONS ON THIS PLATFORM!

Saxo Bank liquidated my 35000 shares of Ferrexpo without just cause. The refused to respond to a statutory complaint.

The baffling issue is that one would expect a big firm like Saxo Bank to respond to a statutory complaint, but up till December 27, 2025 and after several telephone calls, Saxo Bank is yet to exlain or credit my account back with the 35,000 shares it illegally sold from my portfolio.
I hope Saxo would have the decency to respond.
But in any case, I am waiting for the 8 weeks cutoff to approach the Financial Ombudsman Service.

Himanshi managed to fix the withdrawal issues promptly on a call

Original 1-star post:
Horrible company - they won’t process my withdrawal, I have been waiting 12 days since my request and the funds have not yet reached my bank account. Scammers, Financial Ombubsman and FCA should look into this they will be notified.

Absolutely Rubbish! No Support, Don't respond to support queries. Trying to get money out fails and they never explain why, ooohhhh but they do take a fee for it, no explanation of why a fee is constantly charged for every failed withdrawals. I still have this issue!!!!

Zero support or help whatsoever. Can not contact anyone. Wish I'd never used this platform.

A bank transfer of USD 10,000 to SAXO Bank (From UAE) based on EXACT transfer instructions given by them led to a USD 252 being deducted (2.5%) even though wire was done with instructions as 'all charges to my account' in UAE and full USD 10,000 should have been deposited. Dont work with SAXO. They completely ignore such things saying 'We dont know if intermediary banks deducted'. Its completely random and SAXO Trader should not be allowed in UAE with such charges.

No answer and hidden fees.
Impossible to close the account and then more fees accur.

Zero support. Impossible to contact a human. Always useless chatbot. I regret getting on this plateform.

VERY expensive, friendly staff, mostly poorly trained and very unhelpful. They managed to trigger an option out of the money and confirm it was legit. I would not be surprised if the local regulator withdrew their license.

If they classify certain stocks as risky, then you are suddenly unable to sell covered calls, despite owning the underlying stock. This means that lowering risk is not possible when it is truly needed. Owned 320 shares of GME when it exploded and wanted to sell covered calls to perform a controlled exit, but was unable to. They have not provided a good reason. It is likely due to the risk management system in the backend not supporting it. Was informed that they would fix it, but it is still not possible, which is why I am now leaving this review.
Note that if you are classified as a professional trader you might be able to, but that requires several things, including at least 500k EUR, so any smaller investors are hung out to dry.

I have also been unable to find a detailed commissions and costs report. Only the overall report shows anything in regards to this and it shows that I have paid 1,5% of my total return this year, which would be considerably more had the returns of a lucky few investments been lower this year.