SAYE Reviews 

1,404
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the product's quality, comfort, and appealing design. People frequently praise the efficient ordering process, quick delivery, and excellent customer service, with some noting helpful support. However, some customers also noted significant concerns regarding product durability, with shoes reportedly tearing or wearing out quickly after minimal use. A portion of people experienced poor customer service, including ignored emails and difficulties with refunds or exchanges. Additionally, several reviewers mentioned issues with delayed deliveries, unexpected import fees, inconsistent sizing, and discrepancies between product images and actual items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing, with many expressing satisfaction with the... See more

Quality

Users describe ambiguous interactions with quality, with many expressing disappointment over poor... See more

Order

Consumers find the ordering experience to be ambiguous, with some reporting positive experiences, such as... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast shipping and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beware buyers from US, the company does not make it clear that they are shipping from Europe and that you might be subject to a large customs fee. It’s free shipping BUT NOT free import. Annoying t... See more

Company replied

Rated 2 out of 5 stars

Bought the barefoot sneakers a few months ago. Within two weeks it started breaking down. Although comfortable at first, the material quickly felt like gum and made Sounds too. Additionally it seems t... See more

Company replied

Rated 2 out of 5 stars

Even though I appreciate the sustainable approach, shoes that have the inner heel worn out after just two weeks are not sustainable in my opinion! Auch wenn ich den nachhaltigen Ansatz mag... Schuh... See more

Company replied

Rated 2 out of 5 stars

Stock availability was shown incorrectly. After first mail i got informed that they do not have the shoes stocked. Second email of asking which colors/sizes are available of the same model got ignored... See more

Company replied


Company details

  1. Boot Shop
  2. Fashion accessories shop
  3. Shoe shop

Written by the company

Not Just Sneakers. Bio-based, Organic & Recycled Materials. Designed in Barcelona, Made in Portugal Restoring Forests to Empower Local Communities, +350K Trees Planted. Worldwide Shipping.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(1,404)

103 reviews in the last 12 months

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Rated 1 out of 5 stars

Seriously disappointed with the entire…

Seriously disappointed with the entire experience. Bought shoes for my daughter for Christmas. She did not like them. I assumed a return would be as easy as with other companies. Wrong! First, Saye charged £16 pounds for the return!!! (The shoes were only £50 to start with.) The process was cumbersome including filling out a customs declaration and the instructions given inaccurate. Waste of both time and money. Luckily there are any number of other companies offering good quality vegan trainers as I wont be using Saye again.

6 January 2025
Unprompted review
SAYE logo

Reply from SAYE

Hi Judy,

Thanks for your opinion.

We're really sorry that you had issues with your return and that you didn't reach out to us for assistance.

Indeed we don't offer free returns, you can find this information posted as well on our website. In regards to the filling of the customs form, keep in mind that all order outside of the EU must fill this information.

We always advise all of our customers to make an informed purchase in order to avoid this type of issues.

Let us know if you have any further questions! You can always reach out to us at hello@sayebrand.com

SAYE TEAM

Rated 1 out of 5 stars

Terrible experience, avoid this brand

I purchased the White M89 Icon model, and the quality is absolutely unacceptable for the price.

The customer service is appalling—unresponsive, unhelpful, and a complete waste of time.

Save yourself the frustration and AVOID this brand entirely.

10 November 2024
Unprompted review
SAYE logo

Reply from SAYE

Hi Jubeo,

Thank you for sharing your feedback. We're truly sorry to hear about your experience with both the White M89 Icon model and our customer service. We understand how frustrating it must be to feel that the quality didn’t meet expectations.

We take your comments seriously, as customer satisfaction is our top priority. If you haven’t already, please do reach out to our team again—sometimes messages can be missed, and we would love the opportunity to resolve the situation to your satisfaction.

We’re committed to improving both the quality of our products and our service. Thank you for bringing this to our attention!

We hope to have the chance to make things right.

SAYE TEAM

Rated 5 out of 5 stars

Amazing Shoes!

These shoes are so cute and comfortable and the fact that they are fully vegan makes it so much more amazing!

17 December 2024
Unprompted review
Rated 4 out of 5 stars

I love the idea of a „conscious“ choice…

I love the idea of a „conscious“ choice in an essential, everyday fashion item like a sneaker because although I need it I still want to feel good about it. To know that Saye uses mostly recycled materials to produce their shoes and they still look and feel great while not costing a fortune makes their products an obvious choice for me.
This is my third pair of M89 Icons, I love them and get a lot of praise for them.

The only less optimal part is that almost every day use tends to show quickly, especially around the heel part. I try to use a shoehorn as often as possible but that area will eventually become apart and disintegrate further down the line.
A company that (rightly) praises itself on being keen on sustainability would gain a lot of respect in their already conscious customer base if they actively tried to make their product more durable so it can be worn for longer. I do understand that recycled materials, especially plastic compounds, can lose their original durability if re-processed. Still that could be an area where further R&D would benefit.
Another thing: if you tend to get sweaty feet, that can be an issue if worn and walked in for many hours. But we’re talking about sneakers here:)

Overall I can recommend this shoe wholeheartedly!

18 December 2024
Unprompted review
Rated 3 out of 5 stars

Great design and comfort, poor quality

I love the design of the shoes and also the comfort however the first two pairs I had fell apart quite quickly, The padding at the back of the heel comes out just simply because the lining isn't sturdy enough inside, I even tried putting heel guards on to them to prevent any further damage but they where still quite poor in quality there.
The most disappointing thing for me was that recently I ordered a new pair on black friday as a gift, the person has the same size foot as me and I got the 38 however the size was smaller then both the other 38 size Sayes i've ordered in the past.

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Super satisfied with SAYE

SAYE is the best! Quality materials, comfortable shoes and super fast delivery. I have purchased SAYE shoes for the last two years and have always been happy with my purchases.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Love it

I'm happy to support a fully vegan sneaker company that cares about sustainability and has such cool designs. Shipping was fast and the exchange experience went smoothly. The M92 Bold model looks high quality and sturdy in real life and is very comfortable. My first pair, but definitely not my last!

19 November 2024
Unprompted review
Rated 1 out of 5 stars

I would like to give this company even…

I would like to give this company even less than 1 star, if possible. Worst customer service I have EVER received! Impossible to contact, and when you need to return shoes, they deduct—literally—half the price of the shoe as the cost of shipping! Beware ordering here, unless you are certain you will keep! It was costing me $34 in shipping costs to return one small pair of tennis shoes. Total ripoff!

8 December 2024
Unprompted review
SAYE logo

Reply from SAYE

Hi Alice,

Thank you for sharing your concerns with us. We understand your frustration and regret that your experience has not met expectations.

Our commitment to reducing carbon footprints, therefore we do not offer free returns to minimize the back-and-forth transportation of products which creates a big impact in the industry. Unfortunately, we cannot provide you with a free shipping label. We appreciate your understanding and support with this matter.

We strive to provide comprehensive information on our website to help you make informed decisions and minimize the need for returns. You can find more information here:
https://www.sayebrand.com/pages/exchanges-returns

Our Logistics Team works daily to ensure we find the best solutions for our community. Your feedback is incredibly valuable as it helps us to continually improve and grow.

SAYE TEAM

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