The process for applying was difficult. Then there was a long pause over a week where There was no communication. The customer service members is great, though. MEGJ~
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our agent Kenderlly was amazing! She answered all our questions. She was patient and thorough. She checked in to make sure everything was going smoothly. The examiner that came to our home made things... See more
Company replied
Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... See more
Company replied
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... See more
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Company details
- Term Life Insurance Provider Company
- also in
- Income Protection Insurance Company
- Life Insurance Agency
- Personal Insurance Company
About SBLI
Written by the company
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contact info
1 Linscott Road, 01801, Woburn, United States
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4.3
Excellent
2k reviews
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Reply from SBLI
We're so happy to hear that your experience was easy and fast! Thank you for your kind words.
SBLI Experience
The agents I spoke with were knowledgeable and professional and very helpful. Provided a good product and good communications throughout
11 August 2026
Reply from SBLI
We are so pleased to hear that our team provided you with such a positive experience and helpful communication. Thank you for your kind words.
Not very helpful on the phone
18 August 2026
Reply from SBLI
Thank you for sharing your feedback. At SBLI, we want every interaction to be clear, helpful, and straightforward. We’d appreciate the opportunity to better understand your experience and assist you. Please contact us at 800-694-7254 or customerservice@sbli.com.
Good Options
SBLI explained good options, provided an extremely informed sales person and the process was very easy.
11 August 2026
Reply from SBLI
We're so glad to hear we provided excellent options and a smooth process. We appreciate your positive feedback!
The application process was very thorough
The application was very thorough and at times a little tense. However, in the end the price of insurance was good which makes me happy.
6 August 2026
Reply from SBLI
We're happy to hear that our insurance price met your expectations, even if the application process was thorough. We appreciate your patience and feedback.
They worked with my timeline which was…
They worked with my timeline which was very important to me
13 August 2026
Reply from SBLI
We're so glad we could accommodate your schedule. We always aim to be flexible and meet our customers' needs. Thank you for your kind words!
Brenda has been incredible
Brenda has been incredible. She is very knowledgeable, and her advice is spot on. She is fantastic.
5 August 2026
Reply from SBLI
We're so happy to hear about your fantastic experience and that our team member provided such knowledgeable and spot-on advice! We appreciate your kind words.
Jim our sales rep was awesome
Jim our sales rep was awesome! very knowledgeable and made great recommendations. the interview was painless, and the coverage gives my family additional sense of security.
11 August 2026
Reply from SBLI
We're so happy to hear about your positive experience with our representative! Knowing we could provide your family with an additional sense of security is truly wonderful. We appreciate your kind words.
Reply from SBLI
We're glad to hear that you found the application process simple and easy to complete. Your feedback is truly appreciated.
Reply from SBLI
We're happy to hear that our efficient process met your expectations. Thank you for your positive feedback!
I completed an online application
I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were professional and nice, the frustration was not with them but the very annoying process of spending a lot of time answering questions I answered already 3 times. Also, I work all day so getting a ton of follow up calls daily is not helpful. I called back when I was free. I almost gave up and terminated the application at one point out of frustration. Also no one had access to my account showing I am already a solid customer.
7 August 2026
Reply from SBLI
Thank you for taking the time to share your experience and for recognizing the professionalism of our representatives. We appreciate your kind words about our team.
We're sorry to hear that the application process was frustrating. We understand how inconvenient it can be to repeat information and receive multiple follow-up calls, especially during the workday. Your feedback is valuable, and we will share it with the appropriate teams as we continually look for ways to improve our application experience and better serve our customers.
We appreciate your patience and thank you for choosing SBLI. If there is anything further we can assist you with, please don't hesitate to contact us.
Sincerely,
SBLI Customer Service
Lots of out front info easy process
4 August 2026
Reply from SBLI
We're so glad to hear you found our information clear and the process easy! We truly appreciate your positive feedback.
Reply from SBLI
We're glad to hear our website was easy to use. We appreciate your positive feedback!
Outstanding products and excellent…
Outstanding products and excellent customer service~
1 August 2026
Reply from SBLI
We are so pleased to hear you enjoyed our products and received excellent customer service. We appreciate your kind words!
We were quoted one amount for $250k…
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage.
Why should we be charged extra because SBLI made a mistake. Honor what you quote.
Additionally, I called to speak with someone about the discrepancy and never received a call back.
30 July 2026
Reply from SBLI
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it is when a premium differs from an initial quote.
We reviewed your concerns with our team and understand there was additional information provided during the application process that affected the final premium. We know this can be disappointing, and we strive to communicate any changes as clearly as possible throughout the process.
We appreciate your feedback and would welcome the opportunity to answer any remaining questions or discuss your experience further. Please contact our Customer Care team at 800-694-7254 or email customerservice@sbli.com, and we'll be happy to assist.
Dan Smith was great
Dan Smith was great - new policy to replace an older one. Process was simple, well communicated and done quickly - very happy
30 July 2026
Reply from SBLI
We're so happy to hear that replacing your policy was a simple, well-communicated, and quick process for you. Thank you for sharing your positive experience!
Chris Hudson was extremely helpful…
Chris Hudson was extremely helpful during this process. He would return calls immediately, answered my questions, and was immensely helpful. The nurse representative, Sheila, was efficient, kind, and very professional.
17 July 2026
Reply from SBLI
We're so glad to hear about your positive experience with our team members. It's wonderful to know that their helpfulness and professionalism made a difference for you. Thank you for sharing your kind words.
Reply from SBLI
We are so glad to hear that you found the process easy and quick. We appreciate your positive feedback!
Process was straight forward
Process was straight forward, easy to understand. Pleased with options.
25 July 2026
Reply from SBLI
We're happy to hear that our process was straightforward and easy to understand. We appreciate your positive feedback!
The agent was very pleasant from the…
The agent was very pleasant from the onset, therefore i decided to proceed with the process. She answered my emails timely and took the time to ensure the errors on the policy were corrected.
18 July 2026
Reply from SBLI
We are so pleased to hear about your positive experience with our team. We always strive to provide excellent service and ensure all policy details are accurate. Thank you for sharing your kind words!
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