The process for applying was difficult. Then there was a long pause over a week where There was no communication. The customer service members is great, though. MEGJ~
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our agent Kenderlly was amazing! She answered all our questions. She was patient and thorough. She checked in to make sure everything was going smoothly. The examiner that came to our home made things... See more
Company replied
Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... See more
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Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... See more
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Company details
- Term Life Insurance Provider Company
- also in
- Income Protection Insurance Company
- Life Insurance Agency
- Personal Insurance Company
About SBLI
Written by the company
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contact info
1 Linscott Road, 01801, Woburn, United States
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4.3
Excellent
2k reviews
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Reply from SBLI
We're glad you had a positive experience with our professional team and their choices. Thank you for your feedback!
Have been asked to register my…
Have been asked to register my police/download the app/create an account, but was not able to move forward…
7 October 2025
Reply from SBLI
Thank you for your feedback. We’re glad our team was able to connect with you and get everything resolved. We appreciate your patience and are happy to hear you’re satisfied with the outcome.
Michael Hall was so easy to work…
Michael Hall was so easy to work with...answered all of my questions and I never felt rushed or pressured.
He followed up with more questions I came up with. He's a very nice person and is a definite asset to your Company
28 September 2025
Unprompted review
Reply from SBLI
We're happy to hear that you had such a positive experience! It's great to know that your questions were answered thoroughly and you felt comfortable. Thank you for acknowledging our team member's dedication.
Life insurance on adult children
Getting set up with life insurance on my adult son was great. Trying to explain that he was not the policy owner was a bit time consuming because they wanted him to provide payment information when he was not the policy holder.
4 October 2025
Reply from SBLI
Thank you for sharing your experience and for choosing SBLI to help protect your loved ones. We’re glad to hear the application process went smoothly overall, and we understand how the ownership and payment steps can sometimes be confusing. Your feedback helps us improve how we explain this part of the process. Thank you again for trusting SBLI with your family’s protection.
Communication
My communication with Jo-Anne Corcoran made this experience go smoothly.
2 October 2025
Reply from SBLI
We're happy to hear that the communication helped make your experience go smoothly. Thank you for sharing your positive feedback with us!
Autowithdrawing for higher premium on old policy
Although the agent was extremely helpful in getting me a new policy more appropriate to my current needs, SBLI was still auto-withdrawing the premium for the old policy, which had now increased sizeably, rather than charging the lower premium for the new policy in place. I'm working with the agent and SBLI to get a refund on the higher premium.
23 September 2025
Reply from SBLI
Hi Rosemarie,
Thank you for sharing your feedback. We understand the frustration you experienced with the premium withdrawal from your prior policy. While your new policy was being set up, the older policy was still active and billed at its updated rate. That policy has since been surrendered, and a refund for the premium was processed and is scheduled to be issued on October 1, 2025.
We’re glad to hear your agent was helpful in securing coverage that better meets your needs. If you have any further questions about your refund or policy, please don’t hesitate to reach out to us directly.
—The SBLI Team
Customer Service was excellent!!
Customer Service was excellent!!! Your infrastructure to handle payments is poor and needs attention
17 September 2025
Reply from SBLI
We appreciate your kind words about our customer service. We'll examine our payment processes based on your feedback. Thank you for your time.
Helpful people and the process was easy.
18 September 2025
Reply from SBLI
Thank you so much for sharing this. We’re glad our team made things easy for you. If anything comes up, big or small, we’re here to help and keep things simple for you.
Reply from SBLI
Thank you for your feedback. We are sorry to hear that you were unhappy with your experience and communication, as our customer’s concerns are very important to us. We hope you will consider placing the coverage.
It was frustrating
It was frustrating. I was ready to cancel and find new insurance. I got a different answer each time I asked a question. I was given the name of a case coor. but told I could not speak with her. I was repeatedly told I would be called back but never was.
27 August 2025
Reply from SBLI
Thank you for sharing your experience with us. We hear you, and we’re truly sorry for the frustration you’ve encountered. Please know we are looking into this carefully and will follow up with you early next week. Your feedback is important, and we appreciate the chance to make things right.
The final cost lined up
The final cost lined up exactly with the initial quote so that was nice. The downside was how long the medical testing took. The first test was cancelled because the tester was sick. The second appointment was cancelled because the tester called me a half hour before and since I didn't answer, he unilaterally cancelled the appointment. I wasn't told to expect a confirmation call and was probably in the shower getting ready. The third appointment went as scheduled but he didn't know to do an EKG so that had to be scheduled. The first date fell through and it also had to be rescheduled.
It was pretty easy to set up the automatic payment on the web site but I had a hard time determining that the initial payment had been made. AOK now.
29 August 2025
Reply from SBLI
Thank you for sharing your experience with us. We’re so glad to hear that your final cost lined up with your initial quote and that setting up automatic payments online was straightforward. That’s exactly the kind of simplicity we want for our customers.
We’re truly sorry, though, for the frustration you experienced with the medical testing process. Having multiple cancellations and reschedules can feel discouraging, and that’s not the experience we want anyone to have. Your patience through it all means a lot, and your feedback will help us make sure we’re clearer and more reliable going forward.
We’re happy everything is OK now, and we hope your coverage brings you peace of mind for the future. Thank you for trusting SBLI to protect what matters most.
It was quick and the online application…
It was quick and the online application was simple to answer and to complete it was also easy and quick.
5 September 2025
Reply from SBLI
We're happy to hear that our online application process was quick and simple for you. We appreciate your positive feedback and thank you for your time!
The process from start to finish took…
The process from start to finish took longer than expected. Underwriting reduce the amount I original needed to cover my personal and business loans. Than underwriting came back another time and increased the premium after they reduced it and gave me the newest information based on my medical and physical exam. If I could have got the original request life insurance amount I would of given 5 stars.
28 August 2025
Reply from SBLI
Hi there,
Thank you for sharing your experience with us. We truly understand how important it is to feel supported and confident throughout the life insurance process. While timelines and underwriting decisions can vary based on individual circumstances, we know how frustrating it can feel when things take longer than expected or don’t align with your initial goals.
We appreciate you sticking with the process and taking the time to leave thoughtful feedback. Your input helps us continue to improve how we support our customers at every step.
Wishing you continued peace of mind knowing your coverage is in place and we’re here if you ever need us.
Reply from SBLI
We're happy to hear that you found the process easy and smooth. Thank you for your positive feedback!
Reply from SBLI
Hi Courtland,
We’re so glad to hear that everything went smoothly and even happier to know you're beyond satisfied! That’s exactly the kind of experience we strive to deliver.
Thank you for choosing SBLI and for taking the time to share your feedback, it truly means a lot.
Warmly,
The SBLI Team
My agent and customer service helped me…
My agent and customer service helped me to obtain my policy.The website was difficult for me to get the documents signed.
20 August 2025
Reply from SBLI
We're so glad to hear that your experience with our agent and customer service team was a positive one.
Thank you also for sharing your feedback about the website’s document signing process, it’s helpful, and we’ll make sure it’s passed along to the right team.
We truly appreciate your trust in SBLI.
SBLI acted like a bad profiling entity…
SBLI acted like a bad profiling entity looking for reasons not to issue a policy. It made me feel scrutinized and not trusted. Which in turn made me question the purpose of this entity.
15 August 2025
Reply from SBLI
Thank you for sharing your feedback. We’re truly sorry your experience left you feeling this way. That’s never our intention. After reviewing your application, we can confirm your policy was issued as applied, and no additional information was requested from you during the process.
Our goal at SBLI is to make the application process as straightforward as possible while treating every applicant with fairness, respect, and care.
If you’d like to discuss your policy in more detail, we welcome you to reach out so we can address any concerns and provide clarity.
Excited to have SSBLI
I’m appreciative of the team I interacted with. They answered all questions.
7 August 2025
Reply from SBLI
We are happy to hear that our team was able to answer all of your questions! We appreciate you taking the time to leave us feedback.
They were very patient with me
They were very patient with me. They needed health information and I was out of state for several months without email. Once I got in touch they worked with me to get things completed
5 August 2025
Reply from SBLI
We appreciate your feedback and are glad we could assist you, even with the challenges of being out of state. We are happy to hear that we were patient and helpful in completing everything.
Extremely frustrating setting up
Extremely frustrating setting up
Auto pay. It took FOUR times, a rejected policy because of this. We had auto pay set up for 25 years on our previous policies, not sure why SBLI couldn’t get it straight. We were just about ready to move our policies elsewhere.
5 August 2025
Reply from SBLI
Thank you for sharing your feedback. We’re truly sorry for the frustration you’ve experienced with setting up Auto Pay. We understand how important a smooth process is, especially when you’ve had a long history of successful automatic payments.
Because these are new policies, we’re required to receive a signed and dated authorization form to set up payments, which ensures your information is secure and accurate. Unfortunately, there were some account detail issues that caused delays.
We’d like to help get this resolved quickly for you. We encourage you to connect directly with your agent, who can work with our team to finalize the setup and make sure everything runs smoothly moving forward.
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