Very helpful staff specifically John my contact . Making sure everything on site was going well , also making sure pay and hours are all correct and going out their way to contact the companies and co... See more
Company replied
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Had a very professional conversation with Eva from Stonebridge regarding my account that I have with them and what I like the most, when ever she picks up my calls everything goes very smoothly and I... See more
Hey guys. I would like to give you a 5star rating for the outstanding customer service when speaking over the phone to a young lovely gentleman called Jonathan. Very professional attitude and very he... See more
Company replied
Huge thanks to John, who called me today to ask how was the payment and all service. Really appreciate his help and highly recommend him. This is amazing project to hear the clients , not just rob... See more
Company replied
Company details
Written by the company
StoneBridge Pay has been at the forefront of the umbrella industry since 2017, providing compliant and efficient payroll services that ensure contractors are paid accurately and on time. Compliance and exceptional service are central to our mission, and we take pride in offering unparalleled support to many leading agencies throughout the UK. We have a dedicated in-house Compliance Department to ensure we're always up to date with the latest regulations, and to provide unrivalled support for our partners and temporary workers. As an FCSA accredited member, our partners can be confident that we adhere to the very highest standards. For more information, please call 020 4591 2677 or email info@sbpay.co.uk. StoneBridge Pay. Payroll Built Around You.
Contact info
The Engine Room, 12-14 Cowley Road, UB8 2LT, Uxbridge, United Kingdom
- 020 4591 2677
- info@sbpay.co.uk
- sbpay.co.uk
4.7
Excellent
98 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very disappointing experience…
I had a very disappointing experience with this payroll company. I was overcharged, and when I noticed the error, I attempted multiple times to contact customer service for clarification and a refund. Unfortunately, there was no meaningful response or support.
5 January 2026
Unprompted review
Reply from StoneBridge Pay
Hi Vasile,
Sorry you have had a disappointing experience with StoneBridge Pay. Please call our team on 020 4591 2677 for a resolution, and ask to speak with a Manager.
Kind regards,
StoneBridge Pay
Had a very professional conversation…
Had a very professional conversation with Eva from Stonebridge regarding my account that I have with them and what I like the most, when ever she picks up my calls everything goes very smoothly and I get all my answers.
Thanks Eva.
21 November 2025
Unprompted review
Prompt payment method
Prompt payment method. No delay to respond to Queries.
19 September 2025
Unprompted review
Reply from StoneBridge Pay
Hello Temiloluwa,
Thank you for leaving us such a positive review. We’re delighted to hear you found the service prompt and efficient. We hope you continue to enjoy using StoneBridge Pay. If you have any questions, please don’t hesitate to contact us on 020 4591 2677 or by emailing info@sbpay.co.uk.
Amazingly helpfull and polite and ran…
Amazingly helpfull and polite and ran me through everything i needed to do whilst on the phone.
12 September 2025
Unprompted review
Reply from StoneBridge Pay
Hi Richard. Thank you for taking the time to leave us a positive online review! We’ve shared your kind feedback with the team. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team.
Reply from StoneBridge Pay
Hi David, we are delighted that your experience with us was easy and quick. We have shared your kind feedback with the team. Thank you for taking the time to complete the review and we hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team.
Reply from StoneBridge Pay
Hi Matthew, Thank you for taking the time to leave us a positive online review! We’ve shared your kind feedback with the team. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team.
Easy sign up process
Easy sign up process. Quick and efficient. John E was great.
21 August 2025
Unprompted review
Reply from StoneBridge Pay
Hi Aaron. Thank you for taking the time to leave us a positive online review! We’re delighted to hear you found the sign-up process easy, quick, and efficient, and that John provided great support. We’ve shared your kind feedback with the team. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk
Best wishes,
The StoneBridge Pay Team.
Good customer service and excellent…
Good customer service and excellent service
3 September 2025
Unprompted review
Reply from StoneBridge Pay
Hi Khadar. Thank you for taking the time to leave us a positive online review! We’re so pleased to hear that you found our customer service and overall service excellent. We’ve shared your kind feedback with the team. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk
Best wishes,
The StoneBridge Pay Team
Reply from StoneBridge Pay
Hi Olusegun. Thank you for taking the time to leave us a positive online review! We’ve shared your kind feedback with the team. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team.
Excellent customer service
Spoke to John on the phone and was very helpful. Had things sorted for me straight away
29 August 2025
Unprompted review
Reply from StoneBridge Pay
Hi Callum, Thank you for taking the time to leave us a positive online review. We’re delighted to hear that John was able to assist you, and we’ve shared your kind words with the team. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team.
Excellent service fast response to…
Excellent service fast response to emails friendly staff
27 August 2025
Unprompted review
Reply from StoneBridge Pay
Hi Renaldas. Thank you for taking the time to leave us a positive online review! We’ve shared your kind feedback with the team. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team.
Great people
Great people.
Very prompt and reliable.
Tested and trusted
11 August 2025
Unprompted review
Reply from StoneBridge Pay
Hi Chidi. Thank you for taking the time to leave us a positive online review! We’ve shared your kind feedback with the team. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team.
Great communication
Great communication, good customer service, very polite, very helpful full
20 August 2025
Unprompted review
Reply from StoneBridge Pay
Hello Simon. Thank you so much for your kind words! We’re really pleased to hear that you are enjoying our service. We have passed your feedback onto our team. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team.
All 5 star for John
8 August 2025
Unprompted review
Reply from StoneBridge Pay
Hello Adrian. Thank you so much for your 5-star review! We’re delighted to hear such great feedback about John – we’ll be sure to pass your kind words on to him. If you have any questions, please don’t hesitate to contact us on 020 4591 2677 or at info@sbpay.co.uk.
Best wishes,
The StoneBridge Pay Team
Easy and quick to register and more…
Easy and quick to register and more importantly the money hit my bank acount on time.
Friendly staff I recommend tham
13 August 2025
Unprompted review
Reply from StoneBridge Pay
Hello Prodan. Thank you for your wonderful feedback! We’re delighted to hear you found the registration process quick and easy, and that your payment arrived on time. It’s great to know our friendly team made a positive impression. If you have any questions, please don’t hesitate to contact us on 020 4591 2677 or at info@sbpay.co.uk. Best wishes,
The StoneBridge Pay Team
Very professional and helpful,highly…
Very professional and helpful,highly recommend
13 August 2025
Unprompted review
Reply from StoneBridge Pay
Hi Miroslav. Thank you for taking the time to leave us a positive online review! We’ve shared your kind feedback with the team. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team
In the 9years Ive been with Stonebridge…
In the 9years Ive been with Stonebridge Ive never been let down once.
8 August 2025
Unprompted review
Reply from StoneBridge Pay
Hi Grecu. Thank you for your incredible loyalty over the past 9 years! We’re so glad to have consistently met your expectations, and it means a lot to know you’ve never been let down. If you ever need anything, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes,
The StoneBridge Pay Team
Amazing at what they do and 10/10…
Amazing at what they do and 10/10 communication with help & services
13 August 2025
Unprompted review
Reply from StoneBridge Pay
Hi Jason, Thank you so much for your kind words! We’re thrilled to hear you’re happy with our work and communication. It means a lot to know our efforts are making a difference, and we look forward to helping you again in the future. If you have any questions, please don’t hesitate to contact us by calling 020 4591 2677 or emailing info@sbpay.co.uk. Best wishes,
The StoneBridge Pay Team
I've been working for a short time and…
I've been working for a short time and I'm very happy with the service and the company's responsibility towards us. I'm very happy to have you as our Finance Manager.
12 August 2025
Unprompted review
Reply from StoneBridge Pay
Hello Werick, Thank you for your kind words and for sharing your positive experience. We’re delighted to hear you’re happy with our service and commitment. We hope you continue to enjoy using our service. If you have any questions, please don’t hesitate to call 020 4591 2677 or email info@sbpay.co.uk.
Best wishes,
The StoneBridge Pay Team
Reply from StoneBridge Pay
Hello Samir, Thank you for your wonderful feedback! We’re thrilled to hear you see us as “the whole package.” We hope you continue to enjoy using our service, and if you have any questions, please don’t hesitate to call 020 4591 2677 or email info@sbpay.co.uk. Best wishes, The StoneBridge Pay Team
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