Scala Automotive  Reviews 28

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If I could leave a 0 star i would do not give these scumbags any money I had their warranty company asking me to pay their debt

Rated 5 out of 5 stars

What a great experience we had recently with Scala AUTOMOTIVE. World Class Team and dedicated support to get you, your next car. Visit Scala if you are looking to experience the best used dealers... See more

Rated 5 out of 5 stars

Staff team very helpful before and after car purchase. Supported when issues came up with cat and checking it and repairs. We're very responsive and efficient in repairs and checks Really great se... See more

Company replied

Rated 5 out of 5 stars

Stumbled upon Scala purely by chance via Autotrader. The setup they have is so friendly and welcoming,car shopping with young children (which I was dreading) turned out to be an absolute breeze bec... See more

Company details

  1. Used car dealer
  2. Car dealer

Written by the company

Every vehicle at Scala Automotive undergoes a thorough AA inspection, conducted by the nation's most renowned specialists. This is fully paid for by us, ensuring that you receive an unbiased and honest assessment of the vehicle's condition. When you purchase a car from us, you not only get a top-quality vehicle but also a 12-month AA breakdown cover plan and a 6-month back-to-purchase guarantee. This guarantee ensures that you drive away with complete peace of mind. Additionally, you have the option to extend to a 36-month fully comprehensive warranty. You can reserve any of our cars online with a refundable £99 deposit on our website. Alternatively, you can choose to fully purchase online and have your new car delivered to your doorstep within 24 hours. We are so confident in the quality of our vehicles that we offer a 14-day money-back guarantee for any faults related to the vehicle. Your satisfaction is our priority, Visit us today. Drive with confidence. Drive with Scala.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff team very helpful before and…

Staff team very helpful before and after car purchase. Supported when issues came up with cat and checking it and repairs. We're very responsive and efficient in repairs and checks
Really great service
H Mechanic team really helpful and repaired car

21 May 2025
Unprompted review
Scala Automotive  logo

Reply from Scala Automotive

Thank you for such a great review!

Rated 5 out of 5 stars

Outstanding customer service.

Great selection of well-maintained cars and outstanding customer service. CJ went above and beyond to assist me with the car I was interested in over the phone. He provided me with all the relevant information, reports and in-depth videos. Highly recommend!

12 May 2025
Unprompted review
Scala Automotive  logo

Reply from Scala Automotive

Thank you for your kind review I will pass your kind words onto CJ.

Rated 5 out of 5 stars

Excellent service

Excellent service from the whole team, especially Hamza. Had a problem with the car initially and returned it to Scarla, they checked the car and found the fault was a speed sensor. Unfortunately they couldn't get the part until the following day, but was told by Jack they would send a driver to my house ( which was a considerable distance) pick the car up, repair the fault, and return it the same day. Well pleased with the car so far.
Thank you to the team at Scala.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service is above and beyond!

The team at Scala have been amazing right from the start. A warm welcome as soon as you step foot in the showroom. They have been patient and courteous, running around making sure I could drive away my new scirocco before the weekend! Even the after sales team have looked after me, making sure the car was perfect 🤩 A massive shoutout to CJ, Jack and Hamza for going above and beyond!!! Would highly recommend!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience we had recently…

What a great experience we had recently with Scala AUTOMOTIVE. World Class Team and dedicated support to get you, your next car. Visit Scala if you are looking to experience the best used dealership services from start to finish.
They have some great quality cars in stock and can also find & source your desired vehicle. Great experience great people.

Thank you Jack, CJ Salvator and Sophia. See you guys soon.

Highly recommend.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

The guys at Scala were great

The guys at Scala were great. A couple of small issues with the car post purchase that Scala took complete care of making sure we had the perfect car. Would recommend.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Excellent Company
All the staff that we dealt with in the purchase of our car were very helpful and in no way pushy and in no way made you feel pressured to buy .
CJ,Rosue and Jack were all very professional and all went the "extra mile " to make the purchase of the car a smooth and hassle free experience.Communication was priority,in my opinion a number 1 must for a business.
I would highly recommend Scala Automotive and would have no hesitation in buying from them again.


23 February 2025
Unprompted review
Rated 5 out of 5 stars

Travelled from Scotland to buy a car…

Travelled from Scotland to buy a car from this company.
Great to deal with and would highly recommend to anyone looking for a car to try these guys.
Would deal with again and Hamza went that bit extra to ensure all was in hand.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend


I recently purchased my first car (Yaris) from Scala Automotive on October, and the experience was outstanding. CJ and Jack went above and beyond to make the process smooth and stress-free. They were professional, responsive, and incredibly helpful from start to finish. I highly recommend Scala Automotive to anyone looking to buy a car—ask for CJ or Jack for excellent service!

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent car buying experience

Excellent (remote) car buying experience, made all the more pleasant by CJ who is the most positive person on earth! They couldn't do enough to help, sent me videos of the vehicle and lots of information up front, answered questions openly and immediately. I visited the showroom, (which is all very new and akin to that of a main dealer experience), to collect the car and everyone was really friendly, the owner Salvatore, popped in for a chat (with dog!), despite being near closing time there was no rush. Overall great experience, all felt open and honest from the start with lots of reassurances like AA standards, all vehicles serviced and MOT'd.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience at Scarla…

I had an excellent experience at Scarla Automotive while purchasing my new car, thanks to CJ. From the moment I arrived, CJ was welcoming and friendly, making me feel at ease throughout the entire process. He took the time to answer all my questions and ensured I found the perfect vehicle for my needs. CJ’s attention to detail and genuine care for customers really stood out. I highly recommend Scarla Automotive, especially if you have the chance to work with CJ!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic experience.

I actually had this company recently buy a car from me , and what a pleasure it was , stress free and clearly informed with every step . Based on the professionalism of the way the purchased from me , I will definitely consider buying from them too .
Thanks guys
Mark Williams.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience with CJ and Hamza. They were friendly, informative and reassuring. We felt very comfortable buying our first car in the UK.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I 4was determined to find a decent Skoda Fabia Estate and due to recent operations, it had to be a Distance Buy which I had never done before. I had several bad experiences until I found a suitable Skoda at Scala Automotive. The difference was incredible, they could not have done more to help me. Jack on the phone answered all my questions, absolutely no pressure sale, documentation and photos of the car sent to me. The car was superb and like brand new at a very good price. I agreed to buy and the car was serviced, valeted, MoT’d that day. Incredibly it was also delivered later that evening. The car was AA inspected, recent cam belt change and had a 6 month warranty. The car exceeded my expectations in every respect and Im so grateful I found Scala. I have absolutely no hesitation in recommending Scala Automotive, just go there first and save yourself time in finding honest car sales. They actually do believe in customer satisfaction and deserve to be highly successful which I believe they will continue to be. Oh, I also met the owner, very hands on, very nice chap.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Stumbled upon Scala purely by chance via Autotrader.
The setup they have is so friendly and welcoming,car shopping with young children (which I was dreading) turned out to be an absolute breeze because of the well thought out reception area (tv, games, books, vending machines, giant oversized chairs with belts) and lovely staff- they took a particular shine to CJ.
The choice of cars was great and all at genuinely good price points, and nothing was too much trouble for all the staff.
Very happy customer, I’d happily recommend Scala to anyone in the car buying market !

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, friendly and professional from start to finish. Highly recommended if you are in the market for a quality used car.

17 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look