Scalacube Reviews 4,753

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the user-friendly control panel and the ease of setting up and managing servers. Customers frequently praise the excellent value for money, noting that the pricing is very competitive for the amount of RAM and features provided, especially for game server hosting. Many also appreciate the smooth performance of the servers, with little to no lag, and the overall reliability of the service. However, some customers also noted issues with customer service, mentioning difficulties with account access, password recovery, and slow or unresponsive support. There were also complaints about the website's outdated appearance and the lack of transparency regarding free server limitations and the actual performance capabilities of cheaper plans.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's simplicity... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent server performance,... See more

Price

People report positive experiences with price, often describing it as fair, affordable, and very cheap,... See more

Website

Clients share ambiguous opinions on the website, with many praising its ease of use, intuitive design, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love ScalaCube's Rust servers. The ram is 4x better than what Shockbyte offers at only $5 more. The control panel is super user friendly and has lots of customization options. It runs the largest wo... See more

Rated 5 out of 5 stars

There is actually nothing wrong with this website at all. Its quick and easy understanding and easy to work around. It was everything other websites have the only thing is that the color scheme and ho... See more

Rated 5 out of 5 stars

ScaleCube has been one of the best hosting services I’ve used for Minecraft. The setup was quick, the control panel is easy to navigate, and installing Forge or modpacks was way smoother than I expect... See more

Rated 5 out of 5 stars

Honestly offering me gobs of free time just for writing a review was gold but offering me even more for another quick review *French kiss* you guys know exactly how to get my attention! So glad I deci... See more


Company details

  1. Web hosting company

Written by the company

Scalacube - We provide Game server hosting for games like Minecraft, Minecraft: Bedrock, ARK: Survival Evolved, Rust, Valheim, Project Zomboid, Terraria, Factorio and many more! Visit us on our website: https://scalacube.com/hosting/server/minecraft


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Good server

It’s amazing if you want to play with a small amount of friends for cheap

11 January 2026
Rated 1 out of 5 stars

I bought a server

I bought a server, and cannot even turn it on without increasing my payment plan to more expensive one
Ok I see that they answered, so my comment might seem like I am stupid
I bought a cheapest plan, on which it is written that it is dedicated for 10 people, while I played duo
There is not explanation for such situation and in my opinion it is just scam

11 January 2026
Unprompted review
Scalacube logo

Reply from Scalacube

Hello Miłosz,

We are sorry to hear that your experience with our services may have fallen short of your expectations. We aim to always provide the best customer service.

Please note that the server's requirements are indicated to users during the plan selection stage of the server creation process. In addition, the same page states this: "** If you choose a plan with a lower amount of RAM than the recommended plan has, we cannot guarantee that the server will work properly."

You can verify this by visiting the Constructor page: https://scalacube.com/hosting/server/minecraft/constructor/premium#/step1

If you have any additional questions or concerns regarding your server, you may reach out to our support team on the website.

Regards,

Scalacube

Rated 5 out of 5 stars

Fist minecraft server here

Everything is by our design. We have a lot of provided utilities to support for the server hosting management. The moderators reacts really fast on tickets. I cant say anything bad

9 January 2026
Rated 2 out of 5 stars

no one repelling

I rent a server from the Indian region. Everything was great; the server was working well, but suddenly a message appeared that told me the server had a technical issue, and we would try to solve it as soon as possible. It's been 4 days, and the message didn't change. I tried to contact them by message, but they didn't reply. Even when I sent my email asking them when this issue would be solved, no one replied.

7 January 2026
Unprompted review
Scalacube logo

Reply from Scalacube

Dear Ad,

To inquire information regarding your premium plan, please provide a ticket on our website and our staff can check. Any issues you may have our staff can assist you in solving them.

All the best,
ScalaCube

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