Scale Model Scenery Ltd Reviews 

1,105
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 460 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and secure packaging that consistently keeps all ordered items safe during transit. Consumers are also thrilled with the vast selection of model railway accessories, enthusiastically noting that the products are exceptionally well-made, highly detailed, and very easy to build. Buyers often describe the overall service as second to none, mentioning helpful staff and prompt support when order adjustments are necessary. However, some people mentioned that dispatch timings and postal deliveries could occasionally experience slight delays or feel a bit slow.

What people talk about most

Product

Customers had positive experiences with product quality, highlighting excellent, highly detailed models and... See more

Service

Users describe positive interactions with service, praising the fast, efficient, and prompt support provided... See more

Quality

Consumers find quality to be exceptional, consistently praising the realistic detail, sturdy construction,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping and secure... See more

Order

People report positive experiences with order processes, highlighting that ordering is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SCALE MODEL SCENERY IS A FIRST CLASS BUSINESS, THEY HAVE A FANTASTIC SELECTION OF PRODUCTS AT GREAT PRICES. THEIR POSITIVE ATTITUDE TO DETAILING IS SECOND TO NONE,THEY PROVIDE A FIRST RATE SERVICE A... See more

Company replied

Rated 5 out of 5 stars

I received an email offering me discount as it was my birthday. I ordered a few items and they arrived, well packed and in good time. I was most impressed with the small building kit “Jack’s Hut”. The... See more

Company replied

Rated 5 out of 5 stars

My hubby has just started building himself a model railway. After going on the site ordering bits for him, I got carried away and thought I can have a go at this. I'm hooked have brought loads of hou... See more

Company replied

Rated 5 out of 5 stars

I originally asked Scale Model Scenery to email when something was back in stock, and I received the email only a couple of days later! They then dispatched my online order extremely quickly, and I re... See more

Company replied


Company details

  1. #13 of 50 best companies in Model shop
  2. #2 of 13 best companies in Model Train Shop
  3. #4 of 9 best companies in Scale model club

Written by the company

Scale Model Scenery Limited is a family run business, based in Cornwall UK, supplying high quality, pre-printed & laser cut card and paper kits, textures and accessories to model railway and scale modelling enthusiasts all over the world. Their work is inspired by the world around us, with attention to detail being one of our highest values. These kits use photo-realistic textures throughout to ensure that once assembled, the finished model will look as close to the real thing as it possibly can. Their goal is to bring you a "realistically better" product to enhance your modelling experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,105)

442 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant products

Brilliant products. I bought some of the micro layout baseboard kits. They arrived well packaged, were great quality and easy to assemble. Really happy at how fast I was able to get started.

7 March 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Alan, thank you for your kind feedback and we're so pleased we could help. Enjoy your items and happy modelling!

Rated 5 out of 5 stars

As always fantastic service from Scale…

As always fantastic service from Scale Model Scenery. And their products are first class. I would highly recommend Thank you.

9 March 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Peter, thank you so much for your feedback, we really appreciate it. Enjoy your items and happy modelling!

Rated 5 out of 5 stars

Easy to use website and purchasing…

Easy to use website and purchasing process. Items received promptly and were well packed; exactly as advertised.

4 March 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Cliff, thank you very much for your feedback. Enjoy your items and happy modelling!

Rated 5 out of 5 stars

Great service from Tina and Justin

Great service from Tina and Justin as always. Cannot wait to build these fireplaces and get them in my houses.

25 February 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Dave, thank you very much for your feedback. Enjoy your fireplaces and happy modelling!

Rated 5 out of 5 stars

excellent company

this company i have used many times now , allways deliver quickly, it is allways a superb product at very reasonable prices which is why i keep coming back and will be doing so again in the future , keep up the good work chaps , outstanding from a very very satisfied customer ,

4 March 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi John, thank you very much for your feedback and for being a repeat customer. We're so happy to hear you enjoy our products. Enjoy your items and happy modelling!

Rated 5 out of 5 stars

Excellent service ordered a few railway…

Excellent service ordered a few railway products from these guys they do some really nice accessories really good service and very prompt delivery.

2 March 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Nick, thank you very much for your kind feedback. Enjoy your items and happy modelling!

Rated 5 out of 5 stars

A delivery from Scale Model Scenery is…

A delivery from Scale Model Scenery is like Christmas morning. Always quick delivery, well packaged and fantastic products which really enhance your model railways. Very easy to build as is or as a kit bash project. Highly recommend.

4 March 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Chris, thank you very much for your very kind review and custom. Enjoy your items and happy modelling!

Rated 5 out of 5 stars

TX158-OO Tarmac sheets

Justin phoned back and suggested the right product for what I wanted. I wanted Tarmac road wraps. TX158-OO, 5 sheets ,all different,Patches, cracking etc First rate product.

24 February 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Francis, thank you for leaving a review. Pleased to hear you found what you wanted with us. Enjoy your wraps and happy modelling!

Rated 5 out of 5 stars

Building the background

Well scale model scenery products are great!??, my whole layout has been supplied by them, my only criticism would be turn around time for deliveries!? Mind you saying that ordering a locomotive 2 years plus!!

4 March 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Paul, thank you very much for your review. Apologies for the postage delay. We are a small team and sometimes we are impacted by staff holidays. Please note, we generally include a banner on the website if there are holidays, delays, etc. that may affect posting times. We also offer the option to upgrade to Express Delivery for quicker dispatch and delivery times. Enjoy your items and happy modelling.

Rated 5 out of 5 stars

Good service a nice kit to build 20ft…

Good service a nice kit to build 20ft portacabin will buy from again

26 February 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Steve, thank you for shopping with us. Enjoy your kit and happy modelling!

Rated 5 out of 5 stars

Superb service as usual

Superb service as usual. The quality of the laser cut window frames was first rate - highly recommended.

3 March 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Mark, thank you very much for your kind feedback and we're happy to hear you're pleased with the window frames. Enjoy your items and happy modelling!

Rated 5 out of 5 stars

Purchase arrived well packaged

Purchase arrived well packaged.
I bought the KX008 fuel tanks and bund wall kit and the TX134 concrete hardstanding texture paper for my 00 guage layout.
Not used them yet but the textured papers look good quality and the fuel tank kit looks extremely versatile allowing you to build a unit up of 1 ,2, or three tanks. Overall good value for money.

26 February 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Phil, thank you very much for your review and for shopping with us. Enjoy your items and happy modelling!

Rated 5 out of 5 stars

scale model scenery is a very friendly…

scale model scenery is a very friendly run business and nothing is too much trouble,whenever i have ordered something i have always recieved the items in a reasonable time,they are very helpful and knowledgeable.

31 January 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Colin, thank you for your kind feedback. Enjoy your items and happy modelling!

Rated 5 out of 5 stars

Great selection of items and quick delivery

Great selection of items and very accessible website. Great communication and quick delivery too. Arrived before it was expected.

12 February 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Gareth, thank you! Enjoy your items and happy modelling!

Rated 5 out of 5 stars

could not believe how quick my order…

could not believe how quick my order arrived,sent text wednesday evening arrived saturday morning

19 February 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi David, we're really pleased your order got to you speedily! Thank you very much, enjoy your items and happy modelling!

Rated 5 out of 5 stars

Ordered a Glue Stand Kit on Day 1

Ordered a Glue Stand Kit on Day 1, Received it on Day 3
Excellent Service, I'vs not Assembled it Yet, But I Can't see any problems Doing so

19 February 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Keith, thank you very much, enjoy your items and happy modelling!

Rated 5 out of 5 stars

Customer Service

I ordered a kit 11FEB26 and it arrived in Australia 16FEB26. Great customer service, nothing is to hard.

11 February 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi Toni, thank you very much for your review, enjoy your items and happy modelling!

Rated 5 out of 5 stars

Happy Chappy

Great service

Brilliant products

Keep it up

13 February 2026
Unprompted review
Scale Model Scenery Ltd logo

Reply from Scale Model Scenery Ltd

Hi James, thank you! Enjoy your items and happy modelling!

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