Excellent friendly service quality detailed products at reasonable prices. I’ve been a member of their club and purchasing their products for a very long time can’t fault them the whole team has been... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received an email offering me discount as it was my birthday. I ordered a few items and they arrived, well packed and in good time. I was most impressed with the small building kit “Jack’s Hut”. The... See more
Company replied
Well scale model scenery products are great!??, my whole layout has been supplied by them, my only criticism would be turn around time for deliveries!? Mind you saying that ordering a locomotive 2 yea... See more
Company replied
My hubby has just started building himself a model railway. After going on the site ordering bits for him, I got carried away and thought I can have a go at this. I'm hooked have brought loads of hou... See more
Company replied
Company details
- #13 of 50 best companies in Model shop
- #2 of 13 best companies in Model Train Shop
- #4 of 9 best companies in Scale model club
Written by the company
Scale Model Scenery Limited is a family run business, based in Cornwall UK, supplying high quality, pre-printed & laser cut card and paper kits, textures and accessories to model railway and scale modelling enthusiasts all over the world. Their work is inspired by the world around us, with attention to detail being one of our highest values. These kits use photo-realistic textures throughout to ensure that once assembled, the finished model will look as close to the real thing as it possibly can. Their goal is to bring you a "realistically better" product to enhance your modelling experience.
Contact info
Unit 26, Tresillian Business Park, TR2 4HF, Truro, United Kingdom
- scalemodelscenery.co.uk
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Scale Model Scenery Ltd
Hi Colin, thank you for your feedback. Enjoy your items and happy modelling!
Beautiful products
Nice products, delivered to Austria very, very quick by Royal Mail
30 June 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi Albin, thank you very much for your feedback. Enjoy your items and happy modelling!
Good service on all occasions
I usually buy consumables and materials from SMS. They have a good range and competitive prices and all orders are despatched quickly and arrive well packaged and safely.
6 July 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi Bill, thank you so much for your review and for shopping with us, we really appreciate it. Enjoy your items and happy modelling!
Very good products everytime online…
Very good products everytime online good friendly service fast delivery good display of products genuinely a good service all round i love scale model products.
29 June 2026
Reply from Scale Model Scenery Ltd
Hi Daniel, thank you so much for your review and for shopping with us, we really appreciate it. Enjoy your items and happy modelling!
Wonderful products
Wonderful products, friendly and helpful services as always! I will always recommend to friends.
3 July 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi Simba, thank you so much for your review and for shopping with us, we really appreciate it. Enjoy your items and happy modelling!
Reply from Scale Model Scenery Ltd
Hi David, thank you very much for your feedback. Enjoy your items and happy modelling!
Very quick response to my e.mail…
Very quick response to my e.mail request, nicely
packaged and a pleasure to construct. Thank you
5 July 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi Michael, thanks so much for your feedback and support, we really appreciate it. Enjoy your items and happy modelling!
perfection
i allways enjoy reseaving my purchasies from scale model scenery .
5 July 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi David, thanks so much for your feedback and support, we really appreciate it. Enjoy your items and happy modelling!
Scale Model Scenery is #1!
Scale Model Scenery have some very unique products and delivery is very fast. Service is great and products are well packaged and arrive in very good time. I have been dealing with them for years now and use their products and kits on my 009 layouts, which have been featured in the Continental Modeler, The 009 Magazine and overseas in the Swiss LOKI magazine.
Thanks to the team at Scale Model Scenery!
4 July 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi Daniel, thanks so much for your feedback and long term custom, we really appreciate it. Enjoy your items and happy modelling!
Excellent company
Excellent company
Great products decent prices
Great commuication
20 June 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi Nicholas, thanks so much for your feedback and support, we really appreciate it. Enjoy your items and happy modelling!
Prompt service
Prompt service, excellent products and rapid despatch.
Everything you need.
1 July 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi Timo, thank you very much for your feedback. Enjoy your items and happy modelling!
Excellent Quality
Excellent quality models with straightforward instructions. Sturdy construction which you believe will last.
Great selection of materials and laser cut accessories. Prompt delivery and always well packaged.
22 June 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi Peter, thanks so much for your feedback and support, we really appreciate it. Enjoy your items and happy modelling!
Never disappointed
Never disappointed with any of the products. Highly detailed and easy to assemble. Good website with extensive range of products.
4 July 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hello, thank you very much for your feedback. Enjoy your items and happy modelling!
Reply from Scale Model Scenery Ltd
Hi Douglas, thank you very much for your feedback. Enjoy your items and happy modelling!
Good product range at reasonable…
Good product range at reasonable prices. Could do with improving dispatch timings
3 July 2026
Unprompted review
Reply from Scale Model Scenery Ltd
Hi Carl, thank you for your feedback. We have a small dispatch team of 2 (being a small business) and always dispatch within 2 working days. We can see you ordered with Standard Delivery (2-3 working days estimate) on Friday 26th June, we dispatched Monday 29th - and it travelled with Royal Mail for 2 days before getting to you Weds 1st July. Next time, if you require it sooner, please upgrade to Express Delivery (1-2 working days). All info is here: https://www.scalemodelscenery.co.uk/policies/shipping-policy - happy modelling.
Produces high quality components and…
Produces high quality components and stocks a useful range of modelling tools, friendly, prompt delivery. I have been a happy customer for 10 years now!
25 June 2026
Reply from Scale Model Scenery Ltd
Hello, thank you so much for your review and for shopping with us time and time again, we really appreciate it. Enjoy your items and happy modelling!
Have been using scale model scenery for…
Have been using scale model scenery for yrs ,there always provide a great service ,if you need advice or stuff for model railways this is the place to go
25 June 2026
Reply from Scale Model Scenery Ltd
Hi Paul, thank you so much for your review and for shopping with us time and time again, we really appreciate it. Enjoy your items and happy modelling!
Items all received well packaged as…
Items all received well packaged as usual.
Items all very good quality and easy to construct.
Highly recommended company for railway accessories.
25 June 2026
Reply from Scale Model Scenery Ltd
Hi Colin, thank you for your review and for shopping with us, we really appreciate it. Enjoy your items and happy modelling!
The bonfire kit
How easy it was to order what i wanted
The product that i ordered was bonfire kit I’ll be making it soon
The delivery was spot on the date I was given
I have ordered other items in the past and will be ordering again in the future
Thanks
25 June 2026
Reply from Scale Model Scenery Ltd
Hi Galvin, thank you very much for your feedback and for shopping with us, we really appreciate it.Enjoy your items and happy modelling!
Excellent service
Dispatch and delivery were quick and the item was just what I needed to create a modern platform. Communication is always top notch and although I'm just one of many customers, the service always feels personal.
24 June 2026
Reply from Scale Model Scenery Ltd
Hi Martin, thanks so much for your feedback and for shopping with us time and time again, we really appreciate it. Enjoy your items and happy modelling!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.