Best diffuser I’ve ever owned I have dogs & this eliminates doggy odours but the fragrances are just beautiful classy and strong but not overpowering. Not the cheapest on the market but worth ever... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I originally order two diffusers back in May and loved them! I then had a problem with one as it just wasn't working at all. I contacted James and after his technical assistance couldn't fix the issu... See more
I order my diffuser and unfortunately it didn’t work. Within a few days I had a new nozzle sent out and that didn’t solve the problem so I contacted them again and they sent out a brand new unit which... See more
Customer service is brilliant my diffuser stoped working and I emailed customer support I had a reply back next day trouble shooting, I then received a new nozzle and unfortunately that didn’t fix... See more
Company details
Written by the company
Scandiscents was created through a love of interior style, powerful scents and of course Scandinavia! Focusing on stylish, bespoke Scandi inspired product designs and luxurious scents
Contact info
Regus - Maidenhead, SL6 4BY, Maidenhead, United Kingdom
- contact@scandiscents.com
- scandiscents.com
4.3
Excellent
632 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
issue sorted after time.
After about 2 weeks of back and forth, the issue of the nozzle not working. We were sent a replacement. so far they are working fine.
16 June 2025
Unprompted review
Poor quality …don't waste your money
Bought 3 diffusers last November and one has already packed up after being used for about 2 hours a week.
Apparently no returns after 6 months!
So I'm left with a load of oils and a piece of unrecyclable junk.
30 May 2025
Unprompted review
Reply from Scandiscents
Hi Elizabeth, I appreciate your frustration here and conscious we have an email chain on going to resolve the issue, as recent as today, so it is a shame this review has been posted prior to your email. I will continue to come back to you on email to resolve this.
First class with excellent customer support
I have bought 3 units and had a slight issue with 1, James and Max got back to me quickly and the issue was sorted. Good range of fragrances and something to suit all tastes, with smells lasting well. Best thing is there’s no nasties in them to irritate you so smell clean and fresh. I have bought various smells and all last a fair amount of time with daily use. Customer service is really good and Max or James get back to you via email swiftly with no fuss.
22 May 2025
Unprompted review
Hardly any scent?
Everything is fitted correctly and am using oils supplied, however I can hardly smell anything?! A very very feint smell! Even using on highest setting, is there something I’m missing?! Tried 3 different oils and no difference. We want to use it in a shop but so far it is worse than the water diffuser we were using. Any ideas?!
21 May 2025
Unprompted review
Reply from Scandiscents
Hi Sallie,
We have our customer support email and we would be more than happy to help with the above query. There could be a couple of reasons as to why there is no scent - and I am more than happy to go through the set up process with you via email.
Bought this and had nothing but issues…
Bought this and had nothing but issues with it, contacted CS and yes I got replies from James and Max but nothing happening.Had it now 2 months and in cupboard as useless .Straws are too short,doesnt puff much out ,even though I have cleaned it as recommended and noisy.
A complete waste of money and now I get no contact or support.
Think twice
9 April 2025
Unprompted review
Exceptional customer service
Had a few problems with my first diffuser contacted the company and James responded straight away.Nothing was too much trouble and a replacement arrived very quickly.It works beautifully giving off a delightful aroma.I am most impressed with the response it was a real pleasure to deal with Scandiscents
14 March 2025
Unprompted review
Amazing products
Amazing products, absolutely love them all.
Product is so good and makes my room smell amazing.
Equally as important is their customer service. I had an issue, emails were responded to promptly and the issue resolved perfectly.
Highly recommend and look forward to using more in the future.
12 March 2025
Unprompted review
Amazing product
Amazing product, love the oils too! Highly recommend, also customer service is excellent and extremely helpful! Thank you James!
10 March 2025
Unprompted review
Fantastic product
Product is really good and makes my room smell amazing.
Equally as important is their customer service. I had an issue, emails were responded to promptly and the issue resolved perfectly.
Honestly, i can't speak highly enough based on my experience.
4 March 2025
Unprompted review
Outstanding customer service I have…
Outstanding customer service I have received from James he’s very professional and sorted my issue very quickly.
Love the diffuser best product I have bought by far the added bonus it’s usb so they can be put anywhere I will be buying more can’t recommend highly enough .
⭐️ ⭐️⭐️⭐️⭐️
5 March 2025
Unprompted review
My name is Hemangini Patel and I had…
My name is Hemangini Patel and I had problems with the halo but James sorted it out. Haven’t got the nozzles yet. However what I am really annoyed about is that my daughter (Darpna Patel) bought a mini funnel and two essential oils, fresh clean linen and I think the night sleep oil. She emailed you to let you know that all she received was the clean linen.
She didn’t receive an email from you and she showed my her emails.
All she got was the clean linen essential oil. She ordered a mini funnel and I think calm sleep essential oil.
I haven’t got the nozzles or success as yet either and I’m letting you know from now that you haven’t sent Success which pooled instead you have sent Creed Aventus - Inspired by Collection × 1that I didn’t ask for nor did James say he’d do.
I love the essential oils but I have to agree, the customer service is terrible, you send out the wrong oils, you leave items out, and also there’s no chain.
I would like to give you one more chance, otherwise I’m going to send everything back and ask for a refund.
So could you send me a bottle of the success essential oil that needs to be replaced because of the pooling and if you could also send the mini funnel and the other essential oil she ordered. All she received was the clean linen
3 March 2025
Unprompted review
Reply from Scandiscents
Hi Hema,
Thank you for sharing your experience.
We received an email from your daughter on 28th Feb - and we replied the same day. We have not heard anything back from her yet so are unable to resend the missing items until we've confirmed with her what is missing.
We'd love the opportunity to put this right for your daughter - if she would kindly reply to us we can pick it up immediately.
Adding on following your update-
James advised you last Friday (28th) that we will dispatch your items on Monday - which is today - and I can confirm they've been dispatched today as was advised.
For us to send anything else out to another customer we would require them to contact us - regardless of relation. I ask that your daughter check her spam or junk folder, and respond to our email - I have sent a follow up to her just now.
I hope you can see we are communication with you very quickly to resolve this for you both. As a small business hold our customer service in high-esteem and are seeking to get this sorted for you as soon as possible.
Many thanks,
Max
Excellent customer service
Excellent customer service, A* I would definitely recommend this small business, a great product and usb c too! Most others aren't.
Thank you to the team.
26 February 2025
Unprompted review
Faulty items/ Poor customer service
I bought two of the diffusers and both leak from the base, I contacted customer service who agreed to send out replacement centres for them. I have not received and when contacted customer service again by email got no reply. Am not impressed as these were not cheap and are useless.
26 February 2025
Unprompted review
Reply from Scandiscents
Hi Fiona,
Please accept my personal apology for missing your email confirmation earlier in the month.
I have made an order now for the new nozzles to leave us tomorrow first thing. As a token for my apology, I have added a complimentary oil.
Again, I apologise for missing the email and have the new nozzles making their way to you to resolve the issue.
James
Perfect gift. Well made.
I absolutely love this diffuser. I bought two of them. They are so easy to use and the rooms smell lovely. I had water based diffusers but hated cleaning them and having to fill them all the time. These diffusers are the perfect solution. Put them where you want, no chemicals, just essential oils. Customer service was very professional and solved my problem right away. They would make a perfect gift!
21 February 2025
Unprompted review
I wasnt sure if my defusers were…working
I wasnt sure if my defusers were working ok so i called the free phone number directly too the company James was the assissted he spoke me through step by step calming my anxiety ! He couldnt have been ever so helpful
Thanks company and thanks James 😊🙂
20 February 2025
Unprompted review
Not a good experience
I had the product for less than a month when it stopped producing mist, I contacted customer service and after about a week of back and forth was sent a replacement nozzle . The product still did not work so I sent it back - I was then told that the product was working and maybe it was a problem with the oils I was using (?!?). I got £16 back out of the £41 spent on the product.
1 October 2024
Unprompted review
Nice looking, lovely smells.
I ordered a diffuser came within a week, charged it up put in my scent and it made my home smell lovely,
Ordered one as a Christmas gift, but had little trouble with it, phoned customer service told my problem and they put a new one in post that day and received it the next day, this one worked fine and my friend loved it and is going to order another one. Good company and fast delivery.
4 February 2025
Unprompted review
Not worth the money
Ordered 2 of these and was only sent 1 I contacted customer service and they shipped my second one straight away.i got one for the living room and 1 for the bedroom however the 1 for the bedroom I can't use as it is quite noisy.actually dissapointed in these for the money I paid when there are silent ones out there.going to contact customer service again to see if I can get a refund will update on the outcome.
11 February 2025
Unprompted review
Reply from Scandiscents
Hi Clare,
Firstly I apologise only 1 was sent initially - this was an error when hand picking and hand packing the order, I am glad to have rectified this straight away.
Thank you for the valued feedback her, we continue to strive to make the diffuser quieter and quieter. We already have one of the quietest devices on the market, but strive for more!
We are happy to resolve any issues via our customer service email
Thanks
James
Great customer services
I bought two halo diffusers. One of which only worked for a few weeks, but never as good as the first one. I contacted the customer services and was given some advice, but this did not help so asked for help and by the following day a replacement was on its way to me. The company acted straight away to sort my problem out. A very good outcome. Thank you Scandiscents.
12 February 2025
Unprompted review
Great products and excellent service…
Great products and excellent customer service. Highly recommend!
6 February 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.