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Scenic Reviews 

710
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 287 reviews, reviewers overwhelmingly had a great experience with this company. Travelers constantly praise the incredible crew members, describing them as exceptionally friendly, welcoming, and professional throughout the entire journey. Guests also truly love the delicious food, comfortable ships, and fantastic choice of interesting daily tours available in every single port. Though some reviewers were not happy with environmental issues like low water levels on rivers, which forced unexpected coach transfers and modified itineraries. A few people also felt that certain room details and dining elements did not fully match luxury expectations, yet customers still enjoyed memorable holidays overall.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional and friendly crew members across... See more

Staff

Reviewers mention positive feedback about staff, highlighting that crew members are consistently friendly,... See more

Quality

People report positive experiences with quality, highlighting that the food, drinks, and overall service are... See more

Holidays

Consumers find holidays to be a wonderful and relaxing experience overall. Reviewers frequently highlight... See more

User experience

Customers had positive experiences with user_experience, highlighting exceptional service and fully engaging... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've done many river cruises and tried several cruise lines, but none have beaten Scenic in any aspect. Truly all inclusive, with excursions that go above and beyond what you may expect. Add... See more

Rated 5 out of 5 stars

Exceptional service throughout, many very interesting daily tours so we were kept very busy and fully engaged with all that was available. All trips were explained in detail the previous evening so... See more

Rated 5 out of 5 stars

Just returned from an 11 day trip on the Douro River in Portugal on Scenic Azure . This is a lovely river to cruise on , spectacular scenery, wonderful vineyards, interesting places to visi... See more

Rated 5 out of 5 stars

Lovely holiday. Great food and service. Interesting tours. Staff helpful and cheerful. Also journey made easier being offered business class flight as we both have some mobility problems where long t... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

710 reviews

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4.6

All reviews

(710)

286 reviews in the last 12 months

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Rated 4 out of 5 stars

Adaptable Scenic

Unfortunately we had to swap ships twice on our cruise. This was due to low water levels and unavoidable for Scenic. However the crews of all three ships made the cruise very acceptable and really 5 star.
Will be going again earlier in the year.

15 July 2026
Rated 5 out of 5 stars

Excellent cruise

Excellent cruise
Excellent staff
Excellent food
Cruise director Richard absolutely brilliant and made our cruise unforgettable.
It is our third Scenic holiday and we will always use them

17 June 2026
Rated 4 out of 5 stars

Generally good but improvement needed

The holiday was generally very good, marred mainly by the wait in the airport at the meet and greet. We were held for 2.5 hours in the arrivals hall without being offered any food or water and no information about how long the wait was going to be. Not the best of starts to a ‘luxury’ holiday

18 July 2026
Rated 5 out of 5 stars

Although there was a problem with water…

Although there was a problem with water levels and changes to the itinerary we still had a great time. The staff were excellent, the food was fantastic. We met some lovely people and overall the cruise was great

9 July 2026
Rated 2 out of 5 stars

River Cruise or coach trip?

The Amber is a great ship and all of the crew are excellent, deserving 5 stars. The 2 star review is because of those behind the scenes at ‘head office’. The river cruise didn’t start where it should, and-ended before it got to its final destination. Instead of cruising the Danube on board Amber we spent ages aboard various coaches on motorways. This meant any city tours etc were rushed and on occasion laughably so. We had been told by email before departure that river levels were not a problem when clearly they were hence the change of starting city.
In future I’ll take the Captain’s advice and never book a cruise on the Danube between June and August as this he said to some extent happens every year.
In short this wasn’t a river cruise it was a coach tour. All covered by Scenic T’s & C’s.

20 July 2026
Rated 5 out of 5 stars

A fabulous time on Scenic Azure

Just returned from an 11 day trip on the Douro River in Portugal on Scenic Azure .

This is a lovely river to cruise on , spectacular scenery, wonderful vineyards, interesting places to visit , great wines & food & friendly people .

Scenic Azure is slightly smaller than other European ships being built specifically for the Douro River . Our suite was comfortable, plenty of space for storage, big walk in shower , nice balcony, great quality beds & bathroom toiletries.

Staff were professional, friendly, caring , knowledgeable, interesting and great company. Food & drinks brilliantly presented, prepared & served .

We did this cruise in 2021 & enjoyed it so much we did it again !!!

6 August 2026
Unprompted review
Rated 4 out of 5 stars

Very close to 5 stars

The cruise director and captain dealt brilliantly with the difficulties of the low water level on the Danube and a ship ahead crashing into a lock end.
The excursion choices were suitably varied and always with good local guides.
The food was of a high standard thoughout the voyage and served by friendly staff let down by their repeated unobservance of empty wine glasses during dinner service. We were greatly impressed by the care shown over our dietary requirements.
As expected most moorings were beside other ships which only became a problem when berthing occured during the night resulting in interrupted sleep due to the extemely noisy removal of railings and walkway manhandling. That situation had not happened on previous river cruises.
The onboard evening entertainment was varied and of a high standard throughout.
The bottom line is that we would certainly holiday with Scenic again but would be wary of mooring occuring overnight.

21 July 2026
Rated 5 out of 5 stars

A brilliant river cruise

We’ve recently returned from a river cruise in the Bordeaux region which was fabulous! Scenic know how to do everything well, the staff are all brilliant - a great combination of friendly and professional. The excursions were all enjoyable and are all included in the cost as is the food and drink which was all exceptional. This was our 3rd cruise with Scenic and we’re already in the process of booking the next one.

16 July 2026
Rated 5 out of 5 stars

The vessel staff were wonderful

The vessel staff were wonderful from the hotel manager to the kitchen staff nothing was too much for them. They really made sure every part of the tour went off without a hitch. The low water level on the Danube required the staff to rearrange the berthing areas but they still made sure we did not miss out on the tours indicated.

13 July 2026
Rated 5 out of 5 stars

The best river cruises we've experienced …

We've done many river cruises and tried several cruise lines, but none have beaten Scenic in any aspect.

Truly all inclusive, with excursions that go above and beyond what you may expect.

Add to that, genuinely friendly, very attentive crew members and a lovely relaxed environment.

Highly recommended.

23 July 2026

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