Banner for Scentbird

Scentbird Reviews 24,433

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 14,774 reviews, reviewers had a great experience with this company. Customers frequently express satisfaction with the product, appreciating the opportunity to try various scents at an affordable price. Many enjoy the convenience of the subscription service, highlighting timely deliveries and the ability to customize their fragrance choices. People also praise the quality of the products, noting that the perfumes smell authentic and last a good amount of time. However, some people were dissatisfied with certain aspects, mentioning issues with product quality such as faulty spray mechanisms or scents not lasting as long as desired. A few customers also experienced problems with delivery, including delayed or missing shipments, and some expressed concerns about being charged incorrectly or receiving unwanted items.

What people talk about most

Product

People report positive experiences with product, appreciating the opportunity to try different high-end... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the products, noting that scents... See more

Price

Reviewers mention ambiguous feedback about price. Many customers appreciate the affordability, finding it a... See more

Subscription

Customers had ambiguous experiences with subscription. While some reviewers expressed delight and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise timely deliveries, fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good value and selection. I have received three fragrances so far and two of them were good matches for me, one was not. Some continued refinement of fragrance preferences would be helpful, such as ra... See more

Company replied

Rated 4 out of 5 stars

I love scent bird I have ordered from them multiple times I love the little tubes so tiny they fit everywhere an with them that size an cheap price I can buy different scents I like an not break my ba... See more

Company replied

Rated 4 out of 5 stars

Love the product but wish the you could actually get the product out every time without the struggle. I am really thinking about cancelling my subscription bc of it. What's the point of having it if I... See more

Company replied

Rated 4 out of 5 stars

I’m very new to Scentbird (only two months) and so far I’m loving it! The only thing I would change is being able to get a receipt for my subscription orders that have processed. I tried asking the Sc... See more

Company replied


Company details

  1. Beauty & Well-being

About Scentbird

Written by the company

About Us

Written by the company

Scentbird is the fragrance destination for those who believe scent is more than an accessory — it’s an expression of identity.
We’ve reimagined the way people experience perfume by creating a luxury subscription designed for exploration. For $16.95 a month, members can choose from over 700 designer and niche fragrances, with new arrivals added regularly. Each month, you receive a 30-day supply of the scent you select — giving you the freedom to test-drive a fragrance before committing to a full bottle.
At Scentbird, our hearts beat around delivering joy through scent and clean beauty. We believe discovering your signature fragrance should feel exciting, effortless, and personal — not overwhelming. Whether you gravitate toward warm gourmands, fresh florals, rich ambers, or modern musks, Scentbird is your fragrance playground.
Beyond perfume, we are a community built around discovery. We create space for our members to explore, learn, and refine their scent preferences with confidence. From cult-favorite designers to emerging niche houses, we curate an elevated assortment so you can experience luxury on your own terms.
Scentbird brings the art of fragrance directly to your fingertips — making it easy to experiment, indulge, and define your personal scent story, one month at a time.

Contact info

3.8

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sweet Indulgence

I love the idea of trying out quality fragrances without being hassled or followed by sales associates. Not to mention, it’s affordable to those who need to flow on a budget!

15 May 2026
Rated 5 out of 5 stars

Your price and products are wonderful

Your price and products are wonderful, the only thing I wish was better is the shipping I always get my order just about two weeks before the next months order is being processed, other than that I would say no issues or complaints are present

15 May 2026
Rated 5 out of 5 stars

Love the Try before you spend a lot options!!

It allows people to try the designer scents made affordable! I have migranes and chronic headaches and this is the best option to be able to try it out and know what will hurt my head before spending a lot of money!! Thank you Scentbird.

22 May 2026
Rated 1 out of 5 stars
Scentbird logo

Reply from Scentbird

We’re sorry to hear Scentbird wasn’t the right fit for you 😥 Fragrance preferences can be very personal, and we completely understand.

Rated 1 out of 5 stars
Scentbird logo

Reply from Scentbird

We’ve canceled the subscription, so there will be no future renewal charges moving forward 💖 Please note that you’ll still receive any shipment(s) that had already been paid for prior to the cancellation.

Rated 5 out of 5 stars

A great way to discover new perumes

This is a great subscription if you love perfumes and like to try new ones. Every now and then they’ll send me a scent I don’t love, but it’s worth it to me to have the variety. I’ve been able to try a lot of brand name perfumes that I’ve been curious about.

14 January 2026
Rated 5 out of 5 stars

Very pleased

The products are always high quality and shipped fast with good packaging. I love the notes card that each perfume arrives with, the printing is high quality and includes the notes of the scent. Overall an overwhelmingly positive experience.

12 May 2026
Rated 1 out of 5 stars

Scam (DID NOT RECEIVE)

First off, My package I don’t know if that shit is being delayed or what, and I was told the price was 8 bucks but i added a 10 dollar add on and a 5 dollar add on for better smelling colognes and had to pay 42…. and I STILL DID NOT END UP
GETTING MY PACKAGE..It is about to be june and I am going to be canceling my membership and filing for a fraud refund, this is blasphemy, not receiving what I FLIPPING PAYED FOR!

11 May 2026
Scentbird logo

Reply from Scentbird

We’re really sorry to hear about your experience and completely understand your frustration 😥 The first order is typically offered at a discounted introductory rate, while premium fragrance upcharges and add-ons are billed separately, which can increase the total charge.
As for the shipment, we’d absolutely like to look into what happened with the delivery and help resolve this for you 💖 Please email us at support@scentbird.com with the email associated with your account so we can review the order and tracking details further.

Rated 1 out of 5 stars

Help! This order has not made it to me.

My first experience went great. But this second order is not going as well as the first. I’ve been waiting on my order and it stopped sending me notifications about it 6 days ago. So I feel as if my purchase isn’t going to make it to me before I go on my trip.

14 May 2026
Scentbird logo

Reply from Scentbird

We’re so sorry to hear your second experience hasn’t been as smooth 😥 Sometimes tracking updates may pause while the package is still moving through transit, especially with the carrier. We completely understand your concern about your upcoming trip 💖 Please email us at support@scentbird.com with the email associated with your account so we can take a closer look at the tracking and shipment status for you.

Rated 3 out of 5 stars

I don’t understand why I’m charged…

I don’t understand why I’m charged extra every other month. They also make you answer so many questions and no be of the scents that I’ve received or even remotely close to what preference.

24 December 2025
Scentbird logo

Reply from Scentbird

We’re sorry to hear about your experience 😥 Additional charges can sometimes come from premium fragrance upcharges, add-ons, or subscription upgrades selected on the account. As for the scent preferences, we understand how disappointing it can feel when the fragrances don’t match your expectations 💖 We always recommend rating the scents you receive and retaking the scent quiz to help improve future recommendations. If you’d like us to review your account and charges further, please email us at support@scentbird.com.

Rated 3 out of 5 stars

You guys advertised for $8

You guys advertised for $8
97 a month but the 2nd month I was charged $32. This is called false advertising

11 May 2026
Scentbird logo

Reply from Scentbird

We’re sorry for the confusion regarding the pricing 😥 The $8.97 offer is typically a discounted introductory price for the first month only. After that, subscriptions renew at the regular monthly rate of $17.95 for 1 fragrance vial, and any selected upgrades, add-ons, or premium fragrance upcharges can increase the final charge💖 If you’d like us to review the charges on your account further, please email us at support@scentbird.com.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look