ScentBox, Inc. Reviews 

Representative was prompt in solving my problem and was friendly. Great company to work with.

Was very helpful and was able to get the issue resolved.

Amazing customer service! My order seemed to have gotten lost or delayed somewhere in the mail so I reached out to the company to let them know I had not received it. They were exceptionally prompt in getting back to me and assured me they would send another one right away. I was extremely impressed with how courteous and personal they were and how quickly they responded. Based on that alone I HIGHLY recommend their service!

I received a defective product and the customer service experience was great! They were very quick and it was super easy to get my scent replaced. I love scentbox and have been a customer for over a year now and can't imagine not getting my monthly scents. I've found so many I like and a few I'm glad I didn't spend a lot of money on! Definitely worth the money!

I've had 2 packages lost in the mail and they have made it right both times. Thank you scent box!

My daughter and I absolutely love Scentbox. It's not overly expensive, and has many different choices to choose from. We enjoy getting fragrances we have been waiting wanting to try. Customer support is also awesome 👌 👏 👍 😍

The options and the staff they have are amazing always willing to help and quick to respond back plus they let me know that I had more options available to me cause I have the upgraded package and I didn’t realize that super excited to receive my next order soon

Scent box responded to my email in a timely manner and quickly reshipped an item that was lost during delivery. Excellent customer service!

The fragrance I received was very smooth....the ladies really like it....much to my significant others dismay...but she likes it as well she just doesn't want me wearing it unless we're together

I got confused about how to choose the 3 scent. I ended up with 2 random fragrance i did not want. However, i reached out to support and they resent the 2 perfume i wanted free of charge. 10/10 customer service !

I would give Sentbox 6 stars out of 5 for their customer service. I've been a customer for a couple of years now and my subscriptions always arrives on schedule(give or take a day or 2 for US Postal Service). One time I had an issue and they completely took care of it. Great company with great people!
I would recommend them to anyone!

I love scent box this subscription lets me choose the scents and experience the smells before purchasing 10/10 would recommend

When I placed my order for a holiday gift, it was easy to do. In a follow-up email it stated that my subscription order was being shipped, too. I both emailed the company and called them to confirm that I had not signed up for a subscription, just a one-time purchase. They responded quickly and confirmed that I only did a one-time purchase and was not subscribed to any subscription. Thank You.

Ive only received one order so far and im happy with the product. I look forward to my next shipment.

Long shipping times. Other than that, not bad.

It's a good honest company. I get to try different colognes at a fraction of the full bottle price. There was a issue with my second bottle shipping. I emailed them got a reply next morning and issue was resolved. I would definitely recommend Scentbox to friends and family.

What a clever fun brand that keeps things refreshing and beautiful.
Every time sent box is delivered, I’m very excited, just because it’s it’s lovely to not have to find my signature sent, I have realized, I don’t actually want one, I just want it to be based off from my mood the day the time.
To be really playful with it so, I’m grateful for a brand such a scent box to accommodate and to create magic in our world of smell!

I cant say much other than on the 1 product i have received, but i can say that i am very well pleased with the first scent i received and trust that the rest will open me up to more new fragrances! I picked out the masculine fragrance category, the first one i received smells rich/earthy and is honestly lasting longer than i thought with how i have been daily using the scent. Overall if you are wanting to expand your fragrance collection/knowledge i believe scentbox will help you!

I’ve now been using scent box for two months now and I love it as fits in my handbag lovely so through day I can have a spritz of perfume I’ve recommended this to family friends

Good selection of fragrances, including premium fragrances to try out at multiple events before committing an investment in a full-sized bottle. 5mL is big enough to last a few events, much more than the 1mL sample size you would get at a department store. Exchanges were easy. I wish tracking deliveries was more transparent, though.