Scenti Reviews 

62
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Omg what can I say... Me and my family absolutely love scentiments products. They smell devine, you can smell them through the box without opening. The colours and shapes are amazing. Something for e... See more

Rated 5 out of 5 stars

I’ve been using scentiments for 5 years now. Amazing products and won’t use any other Bath bombs now, they leave your skin feeling so soft and smell amazing. The staff are all lovely and very helpful.... See more

Rated 5 out of 5 stars

Purchased a diffuser for my girlfriends Christmas present wasn’t quite sure what i was looking for, the staff couldn’t have been more helpful they assisted me with not only a diffuser but also some... See more

Rated 5 out of 5 stars

Absolutely amazing customer service! Visited the store for a gift for my sister. The lady serving went above and beyond to help me find something suitable plus I also walked away with a few goodies... See more


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4.6

Excellent

TrustScore 4.5 out of 5

62 reviews

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4.6

All reviews

(62)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Omg what can I say..

Omg what can I say... Me and my family absolutely love scentiments products. They smell devine, you can smell them through the box without opening. The colours and shapes are amazing. Something for every age range and never had a problem withy daughter and her eczema, the bath bombs made her skin so soft!!
I have bought alot off scentiments and highly recommend them, the customer service is outstanding and delivery time was super quick too. Don't miss out🤩🤩

31 January 2022
Unprompted review
Rated 5 out of 5 stars

I’ve been using scentiments for 5 years…

I’ve been using scentiments for 5 years now. Amazing products and won’t use any other Bath bombs now, they leave your skin feeling so soft and smell amazing. The staff are all lovely and very helpful. Quick delivery. Highly recommend

31 January 2022
Unprompted review
Rated 5 out of 5 stars

I've been shopping and using…

I've been shopping and using scentiments products for 6 years now and wouldn't go anywhere else as their products are the only ones I can use on my skin, they make my skin soft and smell amazing, I also use their wax melt and oils and I've got to say the fragrance are better than top brand wax you can smell it all over the house. My kids also suffer bad with their skin but scentiments bath products never seem to give them a flare up like other products that we've used in the past. All the staff are really polite and helpful and their customer service is amazing too. I haven't got 1 bad thing to say about scentiments they get a 10/10 from me and my kids I would recommend them to everyone thank you guys can't wait for my next purchase ❤

24 January 2022
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, amazing service. Wouldn’t shop anywhere else for my bath bombs and wax melts. 10/10 for Scentiments

24 January 2022
Unprompted review
Rated 5 out of 5 stars

Love the products from here

Love the products from here! They all smell amazing and even better they are all vegan free..
I had great customer service and all the staff are very helpful and polite. I will definitely be ordering again. Thank u :) x

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Amazing family run business!!

Amazing family run business!!
All they're products are fab & smell amazing, great customer services and always someone happy to help
Highly recommend 😁

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Not to mention how amazing the products are! ✔Affordable ✔Vegan friendly ✔amazing scents and smells!! I've ordered several times and I will continue to do so!

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service…

Purchased a diffuser for my girlfriends Christmas present wasn’t quite sure what i was looking for, the staff couldn’t have been more helpful they assisted me with not only a diffuser but also some fragrance oils for my girlfriend too!

Christmas day she was very happy i got bonus points thanks to scentiments will be popping in again as its her birthday shortly!

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service!
Visited the store for a gift for my sister. The lady serving went above and beyond to help me find something suitable plus I also walked away with a few goodies for myself. Will definitely return!

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Amazing products

Just about finished all my products from Christmas can’t wait to restock if anyone hasn’t tried raspberry blush yet it’s a definite must.

23 January 2022
Unprompted review
Rated 5 out of 5 stars

Went into store last week spoke to a…

Went into store last week spoke to a lovely gentlemen who assisted me with purchasing products for my sensitive skin.

Amazing service! Loved my bath bombs can’t wait to get more!

23 January 2022
Unprompted review
Rated 1 out of 5 stars

Just travelled 21 miles to get to this…

Just travelled 21 miles to get to this place to see what there products are like for my new buisness it stated on there website open 8 while 4 pm 7 days aweek, got there to find it's closed now I have to travel 21 miles back plus the car parking and let alone the fuel that it's costed me. Absolutely disgusting that they cannot be bothered to go on there website and just change the opening times. Will be taking my business elsewhere. I have just had a reply from scentiments saying that they have just checked Google page and they state that the opening and closing times at cross gates shop are upto date with there opening times, I have just gone back to there web page and noticed that they have now changed there hours and have put down Sunday closed and had the cheek to email me and say that it has been like that. No one in there right mind would do 42 miles round trip if the website would say it's closed, when in fact it was saying open. I called at the newsagents opposite and I asked if they were open on Sunday s and he replied I think they are closed Sundays. I wish now that I had taken a screenshot of there web page to prove that it stated it was open and not to make me out a liar, I have better things to do with my time.

23 January 2022
Unprompted review
Scenti logo

Reply from Scenti

Hi Gregg,

Thanks for your review. I have just checked Google and it does show we are closed on Sundays and that we open 10am to 4pm through the week, instead of the 8am to 4pm that you claim. If you have any wholesale enquiries, we would always advise these are directed to our wholesale division instead of our retail division as they are separate businesses and therefore a different team. A member of our wholesale would have happily opened the store for you on a day we are closed to allow you to view our range of products and talk to you in more detail about said products if you had arrange this with us prior to travelling to store.

Sorry to hear you’re taking your business elsewhere and we wish you all the best for the future 🥰

EDIT: in the interests of remaining professional we will respond to this review for a final time. Any changes submitted to Google require their review and wouldn’t be approved immediately so it’s not possible for us to change opening hours in such a short space of time to accuse any customer or potential customer of ‘being a liar’. If the hours were incorrect we would simply have apologised for human error, like any other business. Furthermore, another store in the centre has confirmed we don’t open Sundays so we wouldn’t advertise otherwise to mislead customers (particularly two hours before the centre itself opens it’s doors). I am terribly sorry to hear that you made a pointless trip but claiming to have you better things to do with your time and then ensuring you make the time to post a 1* review because a store was closed when you got there.

As previously advised, had you contacted Scentiments Wholesale, the company you were interested in doing business with, we could have made arrangement with you on a day that no staff members work, to allow you to view the products, give you any additional information you required, informed you of our partnership with Faire and the free account credit they are currently offering and helped you place your first order with us but unfortunately this didn’t happen so we weren’t able to assist.

Good luck with your venture and all the best for the future 🙂

Rated 5 out of 5 stars

Excellent

These guys are amazing, very helpful, such a range of colourful products which all smelling amazing that I've ordered so far, delivery is super quick to. Definitely recommend

25 October 2021
Unprompted review
Rated 5 out of 5 stars

If you haven't tried Scentiments…

If you haven't tried Scentiments yet it's a definite must! I absolutely loves your products, ive had wax melts, soap sponges, bath bombs, wax melt warmers, candles... let say alot of products and they are amazing long lasting and even better that there all handmade!

I've collected in store and had postage and both were fab.

25 October 2021
Unprompted review
Rated 5 out of 5 stars

I absolutely love scentiments products

I absolutely love scentiments products, my whole family is obsessed, we use the home and bath products daily. My daughter suffers with eczema and scentiments is the only thing that doesn't make it flare up and hurt, it actually soothes it.

25 October 2021
Unprompted review
Rated 5 out of 5 stars

I absolutely love scentiments products…

I absolutely love scentiments products and so do my children. I refuse to go anywhere else now after purchasing from here. The products are so good for my children's skin, unlike things I have bought before from different shops. The scent lasts so long and no matter how long the products are left, they still always smell the same. Fantastic customer service and so easy to order. Will continue to order from here for the foreseeable future 🤩🤩

5 May 2021
Unprompted review

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