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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that the scents are long-lasting and often indistinguishable from original designer brands. Many people highlight the seamless ordering process, user-friendly website, and reliable, prompt delivery service. The overall service is frequently described as excellent, with consumers appreciating the effective communication and helpfulness of the staff. However, some customers were dissatisfied with the product quality, mentioning that certain scents lacked character, depth, or longevity, and in some cases, smelled synthetic or too strong. A few reviewers also reported issues with broken bottles upon delivery or concerns about product integrity due to shipping conditions.

What people talk about most

Product

Customers had positive experiences with product, praising the quality and longevity of the fragrances. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the quality of the... See more

Order

Users describe positive interactions with order. Many customers are impressed with their orders, finding the... See more

Service

Clients share positive opinions on service, consistently praising its exceptional quality and efficiency.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Based on these reviews

Rated 5 out of 5 stars

Had a problem with the spray head of the bottles of perfume I bought and some of the contents spilt. I texted Scentimental perfumes via WhatsApp and they credited my account with money to spend on ano... See more

Rated 5 out of 5 stars

I received my first ever order (3x 50ml scents + 4x travel size scents) from you guys today- and just wanted to let you know you've gained a loyal supporter going forwards. From your user friendly w... See more

Rated 5 out of 5 stars

Scentimental truly exceeded all my expectations. Their service is excellent, and the perfumes smell absolutely on point and amazing. The scent lasts the entire day, which is a huge plus. Their prices... See more

Rated 5 out of 5 stars

The scent is absolutely captivating - it's like a warm hug on a cold day. The notes blend together perfectly, creating a unique and alluring aroma that's sure to turn heads. I've received so many comp... See more


Company details

  1. Flavours, fragrances and aroma Supplier

Written by the company

At Scentimental, we are more than just a fragrance company. We are a registered business with a legacy spanning over 15 years in the health and beauty industry. Our journey has been marked by dedication, innovation, and a deep understanding of the transformative power of scents. Our Offerings Our collection boasts premium 'Inspired By' fragrances, meticulously crafted to evoke emotions and memories. Each scent in our collection is a testament to our commitment to quality and the art of perfumery. Trusted Payments Your security and trust are paramount to us. We are associated with the most trusted payment gateways, including PayFast and PayFlex. Every transaction you make with us is traceable and secured with the highest standards of encryption, ensuring your peace of mind. Partnerships and Associations Our dedication to excellence extends beyond our products. We are proud to be associated with platforms such as Randgo Corporate Rewards. Moreover, our brand has been spotlighted on the global stage as the official sponsor for the iconic "Hunger Games" movie. Such associations underscore our position in the industry and our commitment to aligning with the best. Reseller & Affiliate Programmes At Scentimental, we believe in growing together. Our reseller and affiliate programmes are designed to foster partnerships and collaborations. We offer a platform for entrepreneurs and influencers to join hands with us, ensuring mutual growth and success. Prompt Deliveries Understanding the anticipation that comes with ordering a new fragrance, we've partnered with The Courier Guy to ensure that our customers receive their orders either within 24 hours or on the same day. This service spans throughout South Africa, ensuring that no matter where you are, your favorite Scentimental fragrance will reach you promptly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

881 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Had a problem with the spray head

Had a problem with the spray head of the bottles of perfume I bought and some of the contents spilt. I texted Scentimental perfumes via WhatsApp and they credited my account with money to spend on another perfume. I received my replacement perfume in two days. Thanks for the swift response and great customer care!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Website is easy to navigate

Website is easy to navigate, 100% transparency on delivery. The 4 colognes I ordered are very satisfying. Beyond exceptional. I am never buying anywhere else. This is my new home.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Service Excellence!!!⭐️⭐️⭐️⭐️⭐️

From the time I clicked "buy" to the delivery of my package, I can't tell you how impressed I am with Scentimental's customer service and quality of their products. Delivery is speedy and even on a Saturday. Their packaging is also carefully housed in a neat box and securely protected against handling damage. Not to mention their timeous response to any questions or queries you may have from their email address or WhatsApp number. Well done Scentimental!! You have restored my faith in online customer service excellence ⭐️⭐️⭐️⭐️⭐️

11 April 2026
Unprompted review
Rated 5 out of 5 stars

The best perfume ever

The best perfume ever, Sentimental Sa, is simply amazing. From the moment you first spray it, you are enveloped in a mesmerizing aura of captivating scents that evoke a sense of nostalgia and joy. The fragrance opens with refreshing top notes of citrus, invigorating your senses and giving you a vibrant boost to start your day. As the scent evolves, it reveals a heart of floral notes, creating a romantic atmosphere that is both elegant and enchanting.
Every whiff transports you to a lush, blooming garden filled with colorful flowers dancing in the gentle breeze. It perfectly balances the sweetness of jasmine and the softness of rose petals, resulting in a bouquet that is not overly overpowering but has just the right amount of presence to linger in your memory. You might find yourself daydreaming about pleasant moments as the aroma swirls around you, reminding you of cherished memories or happy times spent with loved ones.
As the fragrance settles, it unfolds into a warm base of rich amber and comforting musk. This deep, sensual finish adds a layer of sophistication and depth to the overall scent profile, making it suitable for any occasion, whether it’s a casual outing with friends or a formal evening event. The longevity of Sentimental Sa is remarkable; you can confidently wear it from morning until night without worrying about reapplication. Its enduring presence becomes a sort of second skin, leaving a trail of intrigue and admiration in your wake.
What makes Sentimental Sa truly stand out among other fragrances is its ability to evoke emotions and create connections. People are often drawn to the scent, stopping you to ask what you’re wearing and sharing how it makes them feel. It’s not just a perfume; it’s a conversation starter, a token of memories shared, and an experience all wrapped in one. The compliments you receive aren’t just about the fragrance itself, but rather about the essence it brings out in you—a blend of confidence, charm, and joy.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Scents and a Great Experience!

I’m really impressed with my order from Scentimental.

The perfumes smell amazing and have a beautiful, long-lasting scent. Each one feels well-crafted and easy to wear for different occasions.

The whole experience was smooth from start to finish, and you can tell there’s real care behind the brand. I also love being able to try a variety of fragrances in one order.

I’ll definitely be adding more to my collection — such a great find!

Highly recommend if you’re looking for quality fragrances.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

The best of the best

Well I have been buying from Sentimental SA for some time now and I like their professionalism and excellent customer service. Their products are cheaper and last longer and I'll keep on supporting them as they continue to put a smile on my face 😊 Order no: 157093

7 April 2026
Unprompted review
Rated 2 out of 5 stars

Overhyped and overpriced.

If you want an edp clone then they are decent. But the oils they use are overpowering. Scents are too strong and smell very synthetic. There is an off putting feel to the strong smells. Clones of edt are not good. They are so overpriced and over hyped its crazy. Elite fragrances is much better and half the price. Stop letting IG ads influence your decisions and do not purchase from scentimental. Try elite fragrances instead, trust me.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Scentimental fragrance

Scentimental fragrance
From the time I saw WhatsApp number and decided to give it a try, I was welcomed warmly.

The shipping was fast, delivery was within 2 days.

I had a wonderful experience with Scentimental.
I bought for R699 and received free gift plus first time buyer including 15 ml
As for the fragrances, they are comforting and elegant, I am me again from the
1. Clinique Aromantics Elixir 100 ml and clinique happy 100 and 15 ml
2 Armani my way 100ml is my mood rescue
3. Lacostte Femme Ittense 100ml is perfect for my nights
All this are exactly what I was looking for.

Thanks to Scentimental company

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Huge Thank you

I want say a Big Thank you to Scentimental for their professional feedback and prompt response. I'm a first time client but they made me feel so special and welcome with their friendly assistance. Looking forward to a long relationship♥️

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordering from scentimental was a…

Ordering from scentimental was a breeze, and their order came within the timeline they promise on their site, the fragrances are AMAZING had to order twice to make sure the 1st time was not a dream. Their communication during the process is out of this world and then the packaging screams exclusive. I think I have found my fragrance store and I am in awe. Keep up the great work Scentimental team 🥰❤️

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Dont waste your Rands!

Their Fragrances does NOT last, false advertising, it does NOT smell like the originals, I bought Narcisso and OUD Narcisso, if you are done WASTING your rands as their add say, then dont buy from them, the cheap mist at the store lasts longer than this and smells better too

25 March 2026
Unprompted review

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