I really rate this as a 4 but 5's and 4's never get read and I can fix most of the annoying issues. Overall good but since seeing reviews on You-tube, things have changed. 1. I think I have bee... See more
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Extremely poor. I bought a new lawnmower which was initially very difficult to start and then failed to start at all. Contacted toolhelp.co.uk and followed their troubleshooting procedure. Machine st... See more
Update - Scheppach finally came through with replacement turbo nozzle and adaptor, pressure washers now works well, value for money. I recently purchased a pressure washer from Scheppach directly from... See more
Company replied
Bought a 5 in 1 multi tool, gardening. Here is my opinion on the fiasco. Good points 1. Looks good 2. Tools are good, except the grass strimmer. Bad points 1. The motor is appalling. From... See more
Company details
Information provided by various external sources
Das vielfältige Produktprogramm an Holzbearbeitungsmaschinen ist in Europa kaum zu überbieten. Das innovationsstarke Unternehmen aus Schwaben legt großen Wert auf Funktionalität, Professionalität und Qualität.
Contact info
Günzburger Straße 69, 89335, Ichenhausen, Germany
- 08223400299
- scheppach.com
2.1
Poor
638 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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SCHEPPACH user manual
I asked SCHEPPACH, the famous woodworking machinery factory, for a user manual for an old model of planer and thicknesser model hms 4000 - art. no. 62450000 the day 2023-05-17. After having received confirmation of my request - question scheppach 2081048809 - I have not had any more news.
I never expected such behavior from such a famous brand.
17 May 2023
Unprompted review
Non existent customer service when you…
Non existent customer service when you have a warranty problem. Twice I have had a warranty problem and twice there was awful customer service from Sheppach and Aldi, where I purchased the products. An air compressor arrived with the air filter smashed. I was totally stonewalled by Sheppach -- never received a replacement. A compactor/whacker plate arrived with a dangerously defective carburetor that leaked fuel into the oil sump. It took six weeks for Sheppach to collect it and several additional weeks to process my £300 refund -- only after I threatened legal action.
13 February 2023
Unprompted review
I contacted this company 2 days via…
I contacted this company 2 days via there on line form and I have not received any response and I don't expect one!with past experience customer service is a joke!!
16 April 2023
Unprompted review
Reply from Scheppach Group
Hi Paul,
we are sorry to hear that. Unfortunately, we are currently receiving a large number of inquiries, so it may take a few days before you receive feedback.
Please send your ticketnumber to review@scheppach.com and we will look at your case again.
Best regards
Team Scheppach
Customer service and Support is a joke
I can’t talk about their customer service as there is None. After 2 emails and 2 phone calls to support in regards to making a warranty claim for a defective lawn mower I still have had no response from any one from the company. With the phone call all I get is someone will be in contact. This has been going on for over 2week. What a joke.
25 January 2023
Unprompted review
Products are useless bought strimmer…
Products are useless bought strimmer came with a broken spark plug bought another and.the machine does not start took it back to bricomarch and they are messing about saying they are going to send it off for repairs?
A brand new useless machine monney waisted
5 January 2023
Unprompted review
Perseverance pays off with Customer Service
Update - Scheppach finally came through with replacement turbo nozzle and adaptor, pressure washers now works well, value for money. I recently purchased a pressure washer from Scheppach directly from their website. The turbo nozzle was broken and I contacted customer service through email. They asked where I bought it and after I informed them I bought it directed from Scheppach website they refused to respond to my emails. I can’t use the pressure washer as the turbo nozzle is broken. I have contacted them 6 times and they have failed to respond.
3 January 2022
Unprompted review
Reply from Scheppach Group
Hallo,
es tut uns leid, dass das passiert ist. Normalerweise verschicken wir nur innerhalb Deutschlands und nach Österreich. Eine Bestellung aus dem Ausland oder ein Versand dorthin sollte technisch eigentlich nicht möglich sein. Daher hat die Bearbeitung des Falles leider länger gedauert.
Da wir unsere Maschinen nur nach Deutschland und Österreich direkt verschicken, haben diese auch nur die dort nutzbaren Stecker und werden nicht mit Adapter geliefert. Adapter haben wir daher nicht vorrätig.
Wir haben Händler in Großbritannien, die dieselben Geräte mit den passenden Steckern verkaufen. Wir haben unseren Servicepartner in UK kontaktiert, damit er Ihnen weiterhelfen kann.
Hello,
we are sorry that this happened. Normally we only ship within Germany and to Austria. An order from abroad or a shipment there should actually not be technically possible. Therefore, it unfortunately took longer to process the case.
As we only ship our machines directly to Germany and Austria, they only have the plugs that can be used there and are not supplied with adapters. We therefore do not have adapters in stock.
We have dealers in the UK who sell the same machines with the appropriate plugs. We have contacted our service partner in the UK so that they can help you further.
Best regards
Team scheppach
The after sales service of this company…
The after sales service of this company is disgusting for many years I have purchased there products. But never again they don't even respond to emails or complaints
8 June 2021
Unprompted review
Reply from Scheppach Group
Hello Mr Bick,
We are sorry that you are not satisfied with our service. Please let us know your ticket number if you have written to our customer service. We would like to follow up the case to find out what the problem is. You can contact us via this email address: review@scheppach.com
Please note that we only sell and ship our products directly within Germany and Austria. If you do not live in Germany or Austria, then you have probably ordered from one of our many retailers. In case of a complaint, this retailer would be your first point of contact. If you have problems with our retailer's customer service, then please contact our international service team: service.international.mf@scheppach.com
Best regards
Team scheppach
Hallo Herr Bick,
es tut uns leid, dass Sie mit unserem Service nicht zufrieden sind. Bitte teilen Sie uns Ihre Ticketnummer mit, falls Sie sich schriftlich an unseren Kundendienst gewendet haben. Wir würden den Fall gerne nachverfolgen, um zu erfahren, welches Problem besteht. Sie können uns über dieser E-Mail Adresse kontaktieren: review@scheppach.com
Bitte beachten Sie, dass wir unsere Produkte nur innerhalb Deutschlands und Österreichs direkt verkaufen und versenden. Wenn Sie nicht in Deutschland oder Österreich leben, dann haben Sie wahrscheinlich bei einem unserer zahlreichen Händler bestellt. Im Falle einer Reklamation wäre dieser Händler Ihre erste Anlaufstelle. Sollten sich Ihre Probleme mit dem Kundenservice auf einen unserer Händler beziehen, dann wenden Sie sich bitte an unser internationales Serviceteam: service.international.mf@scheppach.com
Beste Grüße
Ihr scheppach Team
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