Schlafhimmel Reviews 635

TrustScore 3.5 out of 5

3.3

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Company details

  1. Homewares Shop

Written by the company

Schlafhimmel ist die Nummer #1 für Schlafprodukte wie Orthopädische Kissen und Accessories in Deutschland.


Contact info

3.3

Average

TrustScore 3.5 out of 5

635 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Extremely soft

Delivery took awhile, but the product is worth waiting for. Though I was always informed about the status.

Cooling Sleep Duvet ist extremely soft, featherlight, a pleasure to sleep in.
Product: 1A - I will definitely recommend buying.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam website

Scam website. Their products are very low quality and from China. They don’t accept returns. Stay away and save yourself time and money.

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Scam alert

Scam alert! I wanted to return the product and they don’t refund it! They only offer me a coupon for the store. Careful

13 August 2024
Unprompted review
Rated 5 out of 5 stars

kühl

Ich liebe meine neue kühlende Decke. Sie bleibt die ganze Nacht schön kühl.

25 June 2024
Rated 1 out of 5 stars

I gave 1 start because I couldn't give less

I gave 1 start because I couldn't give less.

The product was completely useless, it was a pregnancy pillow and it was unbelievably small, really just a little baby can use it 🤦🏻‍♀️

I bought this product because it has the possibility to return, so I send an email to this company and my options were: to get another product, 10€ in my account or if I wasn't happy with that answer I can send everything to Asia 😱

Of course they gave me options after more than 20 emails, but it wasn't was is established in the return policy, and when you don't receive what you need you just want your money back.

At the end I just accepted a new product in order to don't feel that I lost my money, funny thing this was worst than the first one, it was a "memory foam pillow" in the Middle of the night I had to change for the old one because my head and neck were in pain. 🥲

At the end they told to give a good review in this website 🤣 so please DON'T BUY ANYTHING IN THIS COMPANY.

10 May 2024
Unprompted review
Schlafhimmel logo

Reply from Schlafhimmel

Hello Stefanny,

We’re really sorry to hear about your experience. This is definitely not the standard we aim to maintain. Your feedback is very important to us, and we want to ensure we address your concerns as quickly as possible.

Can I please request you to provide the order detail or your email address so that we can contact you via email to discuss this matter in more detail and find a solution that works for you? We are committed to resolving this issue promptly and ensuring you have a positive experience with our company.

Thank you for bringing this to our attention, and we appreciate your patience and understanding.

Rated 5 out of 5 stars

Best sleep

Hi,

The quality of the pillow is very good. My sleep improved and getting less stress during the day. There was only one issue with delivery, it took more than 12 days and was misrouted. But fortunately I got this and satisfied.
My absolute favourite!
I highly recommend this to everyone who wants.

Kind Regards

11 April 2024
Unprompted review
Rated 1 out of 5 stars

Says they accept returns, but they don't

The website clearly states returns are possible within 30 days. The item I purchased, was not at all how it was pictured on the website and instead a much cheaper version that was not nice at all (having used a high quality version before). When you email them to return an item, they say they can't accept it and offer instead a small rebate. So unfortunately, a scam, and I should have checked trustpilot first!

1 April 2024
Unprompted review
Schlafhimmel logo

Reply from Schlafhimmel

Hallo, hier ist Katja, die Leiterin des Kundensupports bei Schlafhimmel. Es tut uns wirklich leid, von Ihren Erfahrungen zu hören. Dies ist definitiv nicht der Standard, den wir anstreben. Ihr Feedback ist uns sehr wichtig, und wir möchten sicherstellen, dass wir uns so schnell wie möglich um Ihr Anliegen kümmern.

Ich habe mich erneut per E-Mail mit Ihnen in Verbindung gesetzt, um die Angelegenheit ausführlicher zu besprechen und eine Lösung zu finden, die Ihnen entgegenkommt. Wir sind bestrebt, dieses Problem umgehend zu lösen und sicherzustellen, dass Sie eine positive Erfahrung mit unserem Unternehmen machen.

Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben, und wir danken Ihnen für Ihre Geduld und Ihr Verständnis.

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