Schlichtung Reise Und Verkehr Reviews 

Excellent Experience, great job

Swiss Air refused to pay compensation when they cancelled my flight due to a technical issue.
Schlichtung Reise Und Verkehr mediated the dispute and got me a full settlement.
Excellent work. Thank you so much

I had a deeply frustrating experience with Air Dolomiti, a subsidiary of Lufthansa, that I believe other travelers should be aware of.

After flying from the U.S. to Europe on a Lufthansa-operated flight, where my 9kg carry-on was accepted without issue (and even offered to be checked for free due to limited cabin space), I was shocked to face an entirely different treatment on the Air Dolomiti leg from Venice to Munich.

At the Venice airport, I was told I had to pay 60 EUR for the exact same carry-on because it exceeded their 8kg weight limit—by just 1kg. I calmly explained the context and even the first attendant seemed open to checking it in for free. But a supervisor intervened—extremely rude and dismissive—and insisted on the charge, claiming “Italy follows its own rules.” The situation escalated unnecessarily, with airport authorities called in, which was both humiliating and absurd over such a small matter.

This incident reflects a serious lack of coordination between Lufthansa and its regional partners, and a complete absence of empathy or accountability. I later filed a formal complaint and even sought assistance through Schlichtung Reise Und Verkehr conciliation body, only to receive a dismissive and bureaucratic reply, denying any responsibility.

It’s not about the money—it's about the principle. As a frequent traveler, I expected professionalism and consistency, not arbitrary enforcement and hostility. I am left questioning whether Lufthansa and its partners truly care about customer experience, or are simply focused on squeezing revenue from travelers at every opportunity.

I will be reconsidering future bookings with this airline group.

Quick and very helpful.
They take your claims seriously and follow up with them

Very quick response and acceptance of my claim

They helped me to raise my complaint with Swiss Airlines who refused to compensate for my flight cancellation. The process is simple and requires filling personal details followed by some evidence. Within days airlines I received an agreement of compensation from airlines

Very professional and result oriented firm.

Our family got impacted due to a delay with a leading German airline. The incident was from August 2024. The airline declined and wrongly so.
We appealed to Schlichtungsstelle Reise & Verkehr e.V. and they responded with proper instructions and links to fill the forms etc.

They also mentioned that there are lot of cases in the queue and this can take several months.

A few months ago, the airline through Schlichtungsstelle Reise & Verkehr e.V. conveyed that they are willing to settle for 100 Euros, which we politely declined. The case went further into a wait state it appeard, but in May 2025, we finally got the verdict in our favour.
The airline promptly paid the full compensation as per EU regulations.

Patience is the key.

No money/ fees charged by Schlichtungsstelle Reise & Verkehr e.V.

I and my wife, we had a connection flight from Europe to USA. First flight within Europe has been cancelled for less than 24h due to national strike. We had to react quickly and reach the destination country where we had a flight to USA. This invoked huge costs for new flight tickets bought just 3 hours before the flight and hotel to overnight.
We had a great journey and afterwards we came back to Lufthansa to ask for reimbursement of the additional costs. We have been rejected with a reason that national strike is not under EU Regulation 261/2004 :(
I was really disappointed, but I knew that this is wrong and started to look around for arbitration body which is protecting the travellers. That is how I found "Schlichtungsstelle Reise & Verkehr e.V."
And what I could say ... I'm very happy and very positively surprised by their great professional work. They have great system for creating case, explaining the problem, uploading docs and exchanging messages. Everything is going online, no need to send or wait for letters :) And, the most important thing, you don't need to pay any commission for the process.
Long story, short: Case has been resolved in a very fast and efficient manner. It was an amazing experience for me.
Thank you for all and continue with your great work!

Very bad service. My case was accepted a year ago, and I was repeatedly told to be patient due to a high volume of claims. After all this time, I was finally informed that my claim cannot be considered because "Munich is only the transfer airport and not the final destination." Then why was my case accepted in the first place? This is extremely disappointing and feels like a complete waste of time.

Completely unaware or dismissive of existing airline regulations, this organisation appears to support airlines in exploiting passengers and disregarding their rights, despite clear legal protections.

I submitted a request for UK/EU flight delay compensation for a journey over 3,500 km, but Lufthansa refused to compensate me. They claimed:

“Kindly note that Regulation (EC) No. 261/2004 applies to flights departing from EU member states and flights arriving in EU member states from third countries. As your journey starts in the United States and ends in the United Kingdom, we cannot accommodate your request for compensation according to Regulation (EC) No. 261/2004.”

This explanation blatantly ignores the provisions under EC 261/2004 and UK 261 (post-Brexit), which clearly apply to flights arriving in the UK when operated by an EU-based carrier like Lufthansa.

I escalated the matter to Schlichtungsstelle Reise & Verkehr e.V., expecting them to uphold the rights of UK passengers. Instead, Lufthansa offered a mere £75 as a “gesture of goodwill,” and the complaint was abruptly closed by the dispute resolution body. This response suggests either a complete misunderstanding of the law or a concerning bias in favour of the airline.

Overall, the process has been a frustrating waste of time, effort, and resources.

Without the help I would not have gotten the correct claim. Thank you!

Excellent

I never knew someone can solve my issue so quick. Thank you so much. Thank you from UNITED KINGDOM

I had a challenging time getting compensation from an airline for alternate travel arrangements I had to make due to a cancelled flight. Dealing with the airline directly was frustrating and slow. However, once I involved Schlichtungsstelle Reise & Verkehr e.V., things finally started moving in the right direction.

Opening the case took some time, but I genuinely believe that without their involvement, the airline would not have agreed to compensate me. Once the case was picked up on their end, the turnaround time was surprisingly quick — roughly two weeks from start to finish.

And the best part? All of this was done completely free of charge. In today’s world, that kind of support at no cost is truly unbelievable. I'm very grateful for their service and would absolutely recommend them to anyone dealing with difficult travel disputes.

I had a truly positive experience working with Schlichtungsstelle Reise & Verkehr in resolving a dispute with Lufthansa. From the very beginning, their team was professional, responsive, and clearly dedicated to ensuring fairness and transparency throughout the process.

They guided me through every step, communicated clearly and promptly, and helped achieve a successful resolution that I would not have been able to navigate on my own. I appreciated their impartiality, efficiency, and the peace of mind they provided during what could have been a stressful situation.

I’m incredibly grateful for their support and highly recommend their services to anyone needing assistance with travel-related disputes.

Thank you again for your excellent work!

Lufthansa has the worst possible customer support and in more, denied to reimburse for the hotel stay caused by the delay of my baggage in a foreign city. Only after involving Schlichtungsstelle Reise & Verkehr, Lufthansa agreed to reimburse me. Great job!

Hello,
F 283841/249
Not sure what to make of it!, submitted my initial claim back in November 2024 them I was asked to provide some more informations wich I did. 6 months onwards and still waiting. I understand that the process takes time but more than 6 months!!!!

I had a very positive experience with Schlichtungsstelle Reise & Verkehr e.V. They were fast, efficient, and clear in their communication. The entire process was simple to follow, and they successfully mediated my case with the airline. I truly appreciate their professionalism and support, and I would highly recommend their services to any traveler facing issues with flight delays or cancellations.

Whilst the necessary form filling and issues with attachments were time consuming the company provided a first class service. Time delays were minimal. Definitely would recommend using this company but sincerely hope you don’t have to.

You always get back to me whenever you have an information about the process.
With that am thanking you for always staying tuned