Schnuzzle Reviews 55

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

SCHNUZZLE IS THE BIGGEST WASTE OF MONEY there are thousands of reviews online saying this is the biggest waste of money. The dog doesn't even acknowledge it. It can't be an interesting scent to a dog... See more

Rated 1 out of 5 stars

Complete waste of money, I bought it thinking my dog will be interested- he had it and just played with something else. Contacted management to see if there was a return policy - dead silence. Followe... See more

Company replied

Rated 1 out of 5 stars

My small cavoodle carries the ball around, the scents don't excite him to sniff, he can get his muzzle in the snuzzle & nibbles at the disc & licks it so much it softens the ends & he pulls it out wit... See more

Company replied

Rated 5 out of 5 stars

Zorba loves his Schnuzzle ball. This awesome toy keeps our Japanese Spitz entertained with the variety of scents and he enjoys playing games through sniffing the different scents. He stays engaged and... See more

Company details

Written by the company

Schnuzzle is not just any pet toy range; it's designed to be the ultimate choice for pets and the planet alike. With Schnuzzle, you get the pure essence of scent, minus the calories and mess. We're dedicated to offering pets and pet owners an unparalleled sensory experience, all while remaining environmentally conscious. Welcome to the future of pet wellness – where scent takes center stage, and your pet's happiness is our top priority.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

55 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 77% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great enrichment product for dogs

I bought the starter pack for our super high energy Kelpie puppy after meeting a dog trainer in the park who recommended it. Usually only toys with food hold his attention, but he was immediately interested and spends a long time playing with the Schnuzzle. I would definitely recommend this to add into any enrichment protocol rotation. Great for dogs who need to be engaged or will become destructive, this has definitely saved a lot of unwanted chewing!

21 May 2025
Unprompted review
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Reply from Schnuzzle

Thank you KB. Greatly appreciated.

Rated 2 out of 5 stars

Not worth it

He doesn't like it at all and his nose is highly sensitive to so called good smells. A v v v expensive waste of money and I sincerely regreg buying it at that price. Luckily we can share it around as a chew toy but the discs themselves, did nothing. So, nah.

9 May 2025
Unprompted review
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Reply from Schnuzzle

Hi Jennifer. I am sorry you and your dog did not have the Schnuzzle experience you were hoping for. Not all dogs react to smells the same way and some need a longer introduction. I'm glad you found a use for the toy.

Rated 1 out of 5 stars

God do I wish I read these reviews

God do I wish I read these reviews. My dog a cocker spaniel, very scent driven took absolutely no interest in the product. Wanted me to throw it . I tried several different scent discs. No response. I paid nearly $100 for a rubber ball and some cardboard discs . I have sent several emails to no response. I will try and warn people on social media. What a SCAM.

In response to your reply. Yes you did respond to my emails eventually.Your company does not behave like a reputable one . If a customer bought 2 ,opened one and saw that there was no response you could've gracefully refunded the cost of one at least. I think a product is a scam if it makes claims that it cannot deliver. Your advertising is very misleading.
I think it is

6 May 2025
Unprompted review
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Reply from Schnuzzle

Hi Elizabeth. As we have explained and is stated on our website, not all dogs react to scent the same way or in the same time. We are disappointed you did not have the outcome you were expecting but lots of our customers and their dogs have. I have responded to all your emails and would appreciate you not using the word SCAM when referring to us or our product. Thank you.

Rated 1 out of 5 stars

I love the idea and theory but...

I love the idea and theory, but it's no where near as effective as advertised. I have a very scent driven hound that constantly has her nose to the ground when we go for walks.

Thought this would keep her entertained while at home, but she will play with the ball for less than a minute and move on.

I changed the scent disc, again plays for a minute and then not interested.

So disappointing.

28 April 2025
Unprompted review
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Reply from Schnuzzle

Hi Shaun.
I'm sorry to hear your first experience with Schnuzzle didn't live up to expectations. We have found some dogs take to Schnuzzle immediately and others require a little more encouragement to interact. This is why there are a large selection of scent combinations. Dogs, like people, react to different scents in different ways.

Can I please send you some more scents (FOC) when our next selection releases? These will be based around food scents and flavours. They might hit the spot with your dog.
I hope you will give us another try.

Thank you.
Justin Daley
Founder.

Rated 1 out of 5 stars

No return policy

No return policy, even if a product hasn't been opened. I bought 2 for my dogs, opened one neither of them at all interested no matter what we did. Wouldn't even play fetch with it. Reply from company when I asked about refund 'I am afraid we don’t offer a returns policy. May I suggest that you reintroduce Schnuzzle to your dog at a different time and with a different disc? Many people are having great success if they persist.'

In addition it was a week after I placed my order when I emailed to ask when it would ship as i had heard nothing. They said they had been busy. Then managed to ship it that day.

23 April 2025
Unprompted review
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Reply from Schnuzzle

Hi Jo.
For context..
This was my reply on the day you enquired about your order.

Hi Jo.
I am so sorry for the delay.
We have been absolutely inundated with orders and interest and it has stretched our resources.
Orders are being processed and tracking will be emailed shortly.
All orders will be out this week.
Please accept my apologies for the delay and thank you for the support.

You:
I have looked at your website but confined any information about returns policy.
What is you returns policy? Of
The 2 Schnuzzles
I received yesterday, one has been opened, neither of my dogs are remotely interested in it. Not as a sniff toy or for playing fetch, they actually avoid it.

I would like to return them for a refund, they are expensive items to keep sitting in a cupboard.

Me:
I am afraid we don’t offer a returns policy.
May I suggest that you reintroduce Schnuzzle to your dog at a different time and with a different disc?
Many people are having great success if they persist.

You:
You have got to be kidding! What an absolute joke.

Jo.
Not all dogs interact with Schnuzzle immediately.
Some pups require a little more encouragement with their first introduction to scent.
I really hope you will persist before you write us off.

Thank you.
Justin Daley
Founder.

Rated 1 out of 5 stars

False advertising, disappointing

Received mine and was excited. My dog got the scented disk out in minutes and chewed it up. Hoping it has nothing toxic in it. Tried a second time in case it was a fluke, same result. Waste of money.

22 April 2025
Unprompted review
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Reply from Schnuzzle

Hi Lauren.
I am sorry to hear we did not meet your expectations.
We have found some dogs can remove the disc even when inserted into the centre of the ball and in the tighter of the two slots.
We are working on addressing this issue.
The discs are non toxic, pet safe and pose no issue if chewed.
They soften quickly and pass through if swallowed.
I hope this helps.

Thank you.
Justin Daley
Founder

Rated 1 out of 5 stars

My dog showed no interest

My dog showed no interest. Ads look great but my Border Collie didn’t care about it at all. Sniffed it once and then walked away. Even tried different disks.

14 April 2025
Unprompted review
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Reply from Schnuzzle

Hi Sarah.
Not all dogs like all smells.
That's why we have developed, and are still developing a range of scent combinations.
Some dogs get into Schnuzzle immediately. Some require a little encouragement.
You have probably read the FAQ's already for tips.
Please try scratching the scent disc on both sides and letting your dog sniff it before putting it in the ball.

I hope you will persist and give it another try.

Thank you.
Justin Daley
Founder

Rated 5 out of 5 stars

Best interactive toy ever

We were gifted a schnuzzle and the minute we gave it to one of our dogs, he didn’t stop playing with it. For 2 days straight he didn’t touch his fav pineapple toy that he has with him 24/7. The ball is large and he can’t get it stuck under the lounge or tv unit which is great. He sits and licks, chews and plays with his schnuzzle and after a week he has made this toy apart of his fav toys he plays with daily. The scent disc is great. We hid the schnuzzle in lots of places which is great as it keeps him busy. He gets so excited when he finds it. If your dog loves games and balls, they will love this toy! 100% recommend.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

My dog had the scent disc out in…

My dog had the scent disc out in seconds! I had to retrieve it from his mouth before he chewed it or choked. I reached out to the company for advice and did not receive a reply.
At its best this is an expensive ball.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Awesome sensory toy

Zorba loves his Schnuzzle ball. This awesome toy keeps our Japanese Spitz entertained with the variety of scents and he enjoys playing games through sniffing the different scents. He stays engaged and keeps calm chewing the ball. Highly recommend 10/10

15 October 2024
Unprompted review
Rated 5 out of 5 stars

We love our Schnuzzle ball!

We love our Schnuzzle ball!! It stands up to my aggressive chewers, and it’s fun to see how they respond to the different scents. Definitely a must have for any ball collectors out there!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Our two retrievers love the Schnuzzle

Our two retrievers love the Schnuzzle. We were so happy to find a toy option that would peak their interest without involving treats. Our one year old retriever loves chewing on it and it has held up well unlike other treats toys we have tried.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Great enrichment toy

Great enrichment toy! I have 2 dogs. My larger dog loves his and is completely obsessed and brings it everywhere, while my smaller dog can’t seem to fit in it her mouth she does love to push it around with her snoot and always seems to be napping by it.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Olly really enjoys this toy and has…

Olly really enjoys this toy and has come back to it, even when there isn’t a sniff disc! He has only tried one scent so far but can’t wait to see what he gets next! Only recommendation would be to make the discs stay a little more secure. Thank you!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

This is an amazing toy

This is an amazing toy, one of the best!!! Keeps both dogs busy and entertained for so long not too mention it totally tires them out. 10/10 would recommend!!

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Obsessed

Thank you Schnuzzle, our cavoodle is absolutely obsessed with this sensory ball. It entertains her for hours, lol and she won't share with her lil brother. She's either chewing smelling or rolling it across the room, absolutely her favourite toy by far.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

I was excited for this toy for my curious and energetic 8 month old cavoodle

But….. a total disappointment for me and for him.. he is so not interested and I even changed the scent a few times and still no interest

Be wary of the advertising hype for this product.. not totally accurate I am afraid

22 August 2024
Unprompted review
Rated 1 out of 5 stars

It was a big waste of money for us sadly.

I bought the Schnuzzle Walkabout Bundle and the Classic Scent Pack for a total of $134. I was so keen for my dog to try this enrichment toy. Unfortunately she turned her nose up at it no matter how many different discs I tried. When I asked for help the suggestion was to keep the ball hidden in between plays. I tried that but it made no difference. She chewed the end of the discs briefly before depositing the rejected Schnuzzle into her toy box! It’s the only toy she’s ever done that to. All her favourites are scattered around the house so she can get to them anytime she desires. When I wrote back to Schnuzzle explaining that she still wasn’t interested I was given an apology and told to pass the toy along to another dog so it wouldn’t be wasted.
The T’s and C’s seem to state that there are no refunds. The discs have quite a strong smell so they aren’t blank pieces of card.
I’m annoyed at myself for being sucked in by yet another instagram advert. I’m sure they work for some dogs but it was an expensive mistake. If I was selling such a product I would warn on the website that not all dogs fall in love with it and after asking for a video to show the failure I would graciously refund the money. Anyway… my dog is a blue heeler border collie cross and she is very smart. If only she could have barked at me to get off my phone like she often does before I clicked BUY!

15 June 2024
Unprompted review

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