Britannia School of Academics Reviews 

472
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the approachable and deeply supportive staff for providing prompt feedback, detailed explanations, and clear guidance throughout their entire learning journey and professional development. People also appreciate the user-friendly online platform and exceptional customer service that make navigating the educational courses very smooth and deeply enjoyable. However, some people mentioned that the academic program is quite demanding and requires significant effort and time to successfully complete. A few reviewers also noted that managing the heavy workload alongside personal responsibilities can sometimes feel challenging for busy students balancing jobs.

What people talk about most

Staff

Consumers find staff to be exceptionally supportive, knowledgeable, and professional throughout their... See more

Customer service

Clients share positive opinions on customer service, highlighting that tutors and assessors provide prompt,... See more

User experience

Users describe positive interactions with user experience, highlighting how easy the e-learning platform is... See more

Service

Customers had positive experiences with service, frequently praising the high standards and the prompt,... See more

Response time

People report positive experiences with response time, noting that reviewers and consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just completed a Level 4 CET with this company and they are first class . Do not think it’s an easy course and the team in Britannia really test your ability to complete the work. However, th... See more

Company replied

Rated 5 out of 5 stars

I am very grateful for the help and support I receive whilst completing my level 2 course in teaching. My tutor Maya is amazing and my assessor Sundus is also amazing. I appreciate all that they do in... See more

Company replied

Rated 5 out of 5 stars

I will forever be grateful for the patience of all those who supported me at Britannia School of Academics. I had a few set backs which meant my level 6 took a lot longer than anticipated, howeve... See more

Company replied

Rated 5 out of 5 stars

I really enjoyed completing the Level 3 AET course. I learned new skills, strengthened my confidence, and gained valuable insight through clear guidance from my tutor and constructive feedback from my... See more

Company replied


Company details

  1. #4 of 9 best companies in Vocational school
  2. #19 of 97 best companies in Career and Education Provider
  3. #17 of 78 best companies in Education Centre
  4. #21 of 127 best companies in Educational institution
  5. #16 of 57 best companies in Training Centre
  6. #17 of 44 best companies in Training school

About Britannia School of Academics

Written by the company

Britannia School of Academics is a UK based training provider, focusing on delivering courses to education professionals. As educators ourselves, we found that often training providers lack the flexibility that suits most educators when it comes to undertaking courses. Either there is a schedule, a lack of self-study materials, or tutors have less knowledge about the course topics than you do.

This is where we stepped up as an online training provider of education and training courses, with completely flexible study time, great material, and knowledgeable tutor support- all at a very disruptive price point. Each year 2000+ learners choose us on their journey to upgrading their professional career, and more than 1500 corporate clients trust us for the training of their employees. Our staff has a wealth of experience in education and training. We take pride in our quality and aim to provide our learners with the best chance of further employment, through free career guidance and advice.

What we Offer

  • Mobility To Learn Whenever and Wherever
  • Online education and training courses at affordable learning schedules and prices
  • Expert Instruction
  • Flexible study, great materials & knowledgeable tutor support
  • Learner Support
  • Full tutor support through emails, VLE, discussion forums and live sessions.
  • Professional Development
  • Free career guidance & advice. Our aim is to provide our learners with the best chance of further employment.
  • No Compromise on Quality
  • Complete guarantee of the quality of our offered courses as we make no compromise on the standards set for our OfQual accredited qualifications. Explore our Categories Contact Us

    Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    472 reviews

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    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 50% of negative reviews

    Typically replies within 2 weeks

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    4.9

    All reviews

    (472)

    99 reviews in the last 12 months

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    Rated 5 out of 5 stars

    Thank you Britannia and especially Ashley who was my tutor

    I have successfully completed my level 3 AET course with Britannia School and all I can say is how amazing the school has been with me. My tutor Ashley is so methodical and pointed me in the right direction with my coursework, to achieve the pass. I am 51 this year and being able to achieve a pass is a great feeling. Ashley is so approachable and helpful, I never felt pressured or overwhelmed at any point, and studying along side my day job as a driving instructor was a breeze.

    19 September 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Congratulations on completing your Level 3 AET course! We’re pleased to hear Ashley’s support and guidance helped you balance your studies with your work. Well done on your achievement!

    Rated 5 out of 5 stars

    L3 Award in education & Training

    Doing the L3 Award in education and training. The support tutor clare is fast to get back, and assessor Muhammad Arsalan provide comprehensive feedback. Self paced and accessible by a VLE on moodle, with an abundance f learning resources for the qualification. Would recommend, and I plan to move forward with the L4 certificate in education when I complete

    16 September 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for your feedback and recommendation. We’re glad Clare and Arsalan’s support, along with our resources, are helping you progress towards your L4 qualification.

    Rated 5 out of 5 stars

    Genuine, helpful, and professional

    I studied the Level 3 Award in Education and Training. It's completely online and at your own pace, with everything you need provided in Moodle. My tutor, Claire, was very helpful, giving advice and suggestions whenever I needed it. If you submit your assignment and it's not ready to pass, the tutor suggests amendments until you get there. I thought this was a really useful and sensitive approach. The assessor gave detailed feedback and it was all handled smoothly, quickly, and professionally. I would have no hesitation in doing another course with them. I waited until getting my certificate and being able to authenticate it before leaving this review.

    15 September 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for sharing your detailed experience and congratulations on completing your Level 3 Award in Education and Training. We’re glad Claire’s guidance and the assessor’s feedback supported your success. We look forward to welcoming you again for another course.

    Rated 5 out of 5 stars

    Very good experience

    I did the level 3 and I had a very good experience, both tutor and assessor were great, always responsive and supportive. Would recommend
    Course was good to fit in around family life too

    3 September 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for your review. We’re pleased to hear the course fit well around your family life and that the tutor and assessor supported you throughout.

    Rated 5 out of 5 stars

    Supportive Tutor

    The process is very straight-forward once you get into it and the support I have had from Britannia (especially my tutor, Claire) has been fantastic and much appreciated.

    2 September 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for your feedback. We’re glad you found the process straightforward and that Claire’s support made a positive difference.

    Rated 5 out of 5 stars

    I have completed my L5 in education and training today.

    I have completed my L5 in education and Training today. I have had Mia as my tutor and Arsalan as my assessor. They were such a helpful in every possible avenue to complete my course. They have always provided me a constructive feedback in very speedy manner which was very useful to me. Without forgetting Mr Tazz was another helpful staff in Britannia Education Group, as always helpful and even he has extended my course for a month to complete it. Overall, thank you so much to all team in Britannia Education Group. I strongly advice to others to enrol with Britannia Education Group if you are thinking of doing L5 DET course any other courses in near future.

    2 September 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Congratulations on completing your Level 5 in Education and Training! We’re pleased Mia, Arsalan, and Mr Tazz supported you with timely feedback and flexibility. Thank you for recommending Britannia Education Group to others.

    Rated 5 out of 5 stars

    Fantastic company

    Fantastic company to complete a course with - highly recommended and if I ever need to complete further courses I will check with these guys first!

    20 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for your recommendation. We’re glad you had a great experience and look forward to supporting you with future courses.

    Rated 5 out of 5 stars

    level 3 AET Review

    Just completed a level 3 AET and it was really clear throughout the process. The website is clear and intuitive and is regularly updated. When I had any additional questions tutors were quick to respond on the chat function which was really helpful. The whole process was easy to fit in around my Job which made it feel a lot less stressful. I would recommend !!

    28 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Congratulations on completing your Level 3 AET! We’re glad you found the platform clear and the tutor support responsive throughout. Thank you for your recommendation.

    Rated 4 out of 5 stars

    I have completed my L5 in education and…

    I have completed my L5 in education and training. I have had Rosa as my mentor and Arsalan as my assessor. The feedback has always been really helpful with detailed instructions and information. Thank you :)

    27 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Congratulations on completing your Level 5 in Education and Training! We’re glad Rosa and Arsalan’s support and feedback helped you along the way.

    Rated 5 out of 5 stars

    I have recently competed my level 4…

    I have recently competed my level 4 certificate in education and training with jakub as my tutor and arrsalan as my assessor. They have been so supportive and helpful. I have really learnt a lot from them.
    I would like to thank them for helping through everything including my placement as my course was so complicated than what the standard courses would normally be. Due to my additional recognition of prior learning.They have been incredibly helpful and so supportive.
    I look forward to completing my final placement for my level 4 lead iqa course with them in the next few weeks.
    This is now my third course of 4 courses I have completed with them. They are absolutely awesome.
    Thanks Britannia education group

    26 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Congratulations on completing your Level 4 Certificate in Education and Training! We’re delighted Jakub and Arsalan could support you throughout your course and placement. It’s great to hear this is your third course with us, and we look forward to supporting you with your Level 4 Lead IQA. Thank you for trusting Britannia Education Group.

    Rated 5 out of 5 stars

    Ayaz helped me with a query today and I…

    Ayaz helped me with a query today and I cannot fault their customer service. Prompt, polite and helpful. Thanks again!

    22 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for your feedback. We’re glad Ayaz was able to assist you promptly and provide helpful support.

    Rated 5 out of 5 stars

    I have been doing CAVA with Britannia…

    I have been doing CAVA with Britannia and have really appreciated the support from the amazing tutor, Maria. I found the materials easy to access and use. BEG Moodle is easy to navigate too. Very pleased. Bev

    19 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for your review. We’re glad Maria’s support and the accessibility of our Moodle platform made your CAVA journey smooth.

    Rated 5 out of 5 stars

    A good course, great team, and very well priced!

    I have just completed my level 3 award in Education and Training. I was able to do it in my own time, with no pressure from Britannia, but I knew I could contact my Tutor Clare at any time and be supported with my learning journey.

    The fact I could work on the course for a day or two then leave it for weeks due to life commitments was brilliant for life, not so for remembering where you are in the course, but it was laid out in such a way that it was possible to do in this way.

    A good course, great team, and very well priced!

    19 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Congratulations on completing your Level 3 Award in Education and Training! We’re pleased the flexibility of the course suited your lifestyle and commitments. It’s great to hear Clare’s support was always available when needed. Thank you for your positive feedback on the course and team.

    Rated 1 out of 5 stars

    Awful service

    Awful service, website is hard to navigate and it always has issues where I submit my work.
    The response is always it hasn't attached, even though I upload it and then submit it never goes through.
    Tutors/markers of work tell you contradicting feedback that will literally be the opposite of what they just told you two weeks ago.
    I will never use them again and I'd advise others to stay clear of this service.

    13 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and want to assure you that we strive to provide the best possible service to all our learners.

    We have already requested further information from you via the Trustpilot platform in order to investigate this matter in detail, but unfortunately, this has not yet been provided. Kindly share your full details with us so that we can look into your concerns directly and ensure that you receive a smoother and more consistent experience with us.
    Please do get in touch with the requested information so we can resolve this for you at the earliest.
    Regards,
    Sarah

    Rated 5 out of 5 stars

    My name is Suraya

    My name is Suraya, and I am currently doing the Level 5 Diploma in Education and Training course. I am nearly finished, and my experience has been very positive. From the beginning, I have received all the support and guidance I needed. My support tutor, Jofia, has been very supportive and understanding. At every step, she has given me kind support and encouragement.
    From admission onwards, the team has been very professional, and everything has been well organised. I especially like “MOODLE,” where I can find all the information about assignments, guidance videos, templates, books, and useful websites. This has been really helpful for me as a busy mum while completing the course.I would like to thank everyone, and I would recommend “Britannia Education Group” to anyone who wants to do the course, especially those who have a busy schedule.
    Date: 13/08/2025

    12 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Hi,
    Thank you for your kind words! We are thrilled to have supported you and are always here to help whenever you need us.
    Regards,
    Sarah

    Rated 5 out of 5 stars

    Great support

    Great support. Robust marking. Good experience and always respond to questions in good time. Would recommend.

    11 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Hi,
    Thank you for your kind words! We are thrilled to have supported you and are always here to help whenever you need us.
    Regards,
    Sarah

    Rated 5 out of 5 stars

    Great learning experience

    Great learning experience. Very helpful tutors.Very flexible it was very easy for me to work at my own pace .Proper guidance though out was available.

    5 August 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for sharing your experience. We truly appreciate you taking the time to review our services. Your feedback helps us continue to improve and serve our learners better.

    Kind regards,
    Sarah

    Rated 5 out of 5 stars

    It was hard juggling work & my course, but I did it…

    I would like to express my heartfelt thanks to Mia for her outstanding academic support throughout the Level 5 Education and Training course, from the beginning to the end. She consistently demonstrated remarkable patience, professionalism, and encouragement, even when I felt overwhelmed or had frequent questions. Her kind words and steady support helped me stay motivated and focused during challenging moments & trust me, there’s been loads. Mia’s dedication and genuine commitment to me made a significant impact on my learning journey, and I am truly grateful for Mia’s guidance.

    I’m very much looking forward to her continued support when I begin my QTLS journey with Britannia.

    Thank you once again, Mia, for being such a valuable part of my academic and professional development.

    P.S. Not forgetting Arsalan for being my assessor with Britannia Academic – your support and guidance have also been greatly appreciated.

    22 July 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for sharing your experience. We truly appreciate you taking the time to review our services. Your feedback helps us continue to improve and serve our learners better.

    Kind regards,
    Sarah

    Rated 5 out of 5 stars

    I would recommend it 100%

    I would recommend it 100%. From start to finish the level of support is great. Personally i don't have the time to spend hours upon hours studying due to having a full time job and 3 children so for me it was great i could work all in my own time at my own pace. My children can be very distracting and often i will forget where i am etc but my Tutor was there all the time to help and answer any questions i had.

    24 July 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Thank you for sharing your experience. We truly appreciate you taking the time to review our services. Your feedback helps us continue to improve and serve our learners better.

    Kind regards,
    Sarah

    Rated 5 out of 5 stars

    Clear guidance on how to improve your…

    Clear guidance on how to improve your work and good communication throughout. Thank you Maria (tutor support)

    18 July 2025
    Unprompted review
    Britannia School of Academics logo

    Reply from Britannia School of Academics

    Hi,
    Thank you for your kind words! We are thrilled to have supported you and are always here to help whenever you need us.
    Regards,
    Sarah

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