Absolutely shocking customer service. Order arrived damaged and what isn't damaged is of extremely poor quality. The customer service advisor was unhelpful and rude and I'm now left with almost £100... See more
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Spent over £50 deliberately to take advantage of the 'free next day delivery'.Waited 4 days then only part of the order arrived with incorrect sized boxes, packaging in disarray and items missing. Mu... See more
Company replied
Great service at a reasonable price. very quick delivery. Ideal when moving house. Having now used the tape it’s absolute rubbish, it doesn’t have any adhesive quality and lifts off the boxes short... See more
Company replied
I chose to order from this company after seeing their reviews .. but since my experience is a bit different I thought I'd share. The quality is very poor on the mailer boxes I ordered. I am settin... See more
Company details
Information provided by various external sources
We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.
Contact info
Unit 29, Lingfield Point, McMullen Road, DL1 1RW, Darlington, United Kingdom
- 01325 464769
- info@schottpackaging.co.uk
- schottpackaging.co.uk
2.1
Poor
276 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived on time and well packaged
Arrived on time and well packaged - thank you.
9 November 2019
Unprompted review
Reply from Schott Packaging
Hi Jacqui,
Thanks for the review, we're glad you're happy with your purchase on this occasion and hope to see you back soon!
Best Wishes,
Schott Packaging
Fabulous value and delivered very…
Fabulous value and delivered very quickly
8 November 2019
Unprompted review
Reply from Schott Packaging
Hi Dave,
It's great that you were happy with your order. Thanks again for your business and of course the 5* review.
Kind regards,
Schott Packaging
Reply from Schott Packaging
Hi Khalid,
I'm glad you received your order on time and thank you for the 5* review. :)
Kind regards,
Schott Packaging
Great price compared to other…
Great price compared to other suppliers. Delivery was quick and would definitely recommend.
5 November 2019
Unprompted review
Reply from Schott Packaging
Hi Leigh-Anne,
Thanks for recommending us, we're glad you were happy with your purchase.
We hope to see you back soon.
Kind regards,
Schott Packaging
Reply from Schott Packaging
Hi Andy,
Thanks for the 5* review :)
Best Wishes,
Schott Packaging
Reply from Schott Packaging
Hi Julie,
Fantastic, we're so glad you were happy with the transaction. Thank you for the 5* review!
Best Wishes,
Schott Packaging
First class
First class product arrived as promised . Well packaged and a great price
29 October 2019
Unprompted review
Reply from Schott Packaging
Hi Malcolm,
Thank you for your glowing comments regarding your order! The 5* review is much appreciated.
Kind regards,
Schott Packaging
Excellent service
16 October 2019
Unprompted review
Reply from Schott Packaging
Hi Anne,
Thank you for your 5* review :)
Best Wishes,
Schott Packaging
Well packaged (as you would expect!)
Well packaged (as you would expect!), prompt delivery, all good.
15 October 2019
Unprompted review
Reply from Schott Packaging
Hi Lynne,
We're very pleased you were happy with your purchase and delivery, thanks for the 5* :)
Best Wishes,
Schott Packaging
Excellent quality boxes at a reasonable…
Excellent quality boxes at a reasonable price. Quick delivery. The only disappointment is that the flat packed boxes arrived in plastic!!
14 October 2019
Unprompted review
Reply from Schott Packaging
Hi there Andrea,
I've passed your comments on to our shipping department as we are always looking at the most appropriate ways to package and send our items and customer feedback is extremely important to us in these decisions.
Thanks again for your 5* review :)
Kind regards,
Schott Packaging
Boxes came in on time just a bit…
Boxes came in on time just a bit damaged on the sides but overall it came with tape and a black marker
13 October 2019
Unprompted review
Simple ordering process and fast…
Simple ordering process and fast delivery.
11 October 2019
Unprompted review
Reply from Schott Packaging
Hi there,
We're glad you were happy with our ordering process and the prompt delivery, that's great. Thanks for taking the time to leave a 5* review!
Kind regards,
Schott Packaging
We have made two orders in recent weeks…
We have made two orders in recent weeks and the service is impeccable. We will be ordering again in the future.
9 October 2019
Unprompted review
Reply from Schott Packaging
Hi there,
We're glad to hear this, thanks for your repeat custom and of course the 5* review.
Best Wishes,
Schott Packaging
Reply from Schott Packaging
Hi there,
Thanks for taking the time to leave a 5* review.
Best Wishes,
Schott Packaging
Reply from Schott Packaging
Hi there,
Thank you for the 5* review, this is much appreciated!
Best Wishes,
Schott Packaging
No 1 service
Excellent Service provided Boxes were delivered the very Next Day
Will keep on buying Thank you 😊
2 October 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thanks for the 5* review :)
Kind regards,
Schott Packaging
Great service
Great service. Very quick delivery. Packaging was not the best and arrived partially open but quality good
20 September 2019
Unprompted review
Very easy ordering and a reliable…
Very easy ordering and a reliable delivery service
Brian
Bwisesupplements
10 September 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thanks for the glowing review. It's fantastic to see your 5* feedback.
Best Wishes,
Schott Packaging
Great Quality Boxes
I bought the ‘student pack’, they turned up promptly and were well packaged. Great quality boxes with plenty of tape and bubble wrap.
10 September 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thank you for taking the time to leave us a 5* review for your purchase! Take care going forwards.
Kind regards,
Schott Packaging
Excellent prices and excellent service.
Excellent prices and excellent service.
Ordered some bubblewrap and parcel tape. The prices were better than other companies online and delivery was the next day which I didn't expect.
9 September 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thank you for taking the time to leave us a 5* review for your purchase! All the best going forwards.
Kind regards,
Schott Packaging
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