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Schumacher Cargo Logistics Reviews 144

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TrustScore 3.5 out of 5

3.5

Delivery Company
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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff to be professional, efficient, and helpful, often going above and beyond to address their needs and concerns. Reviewers frequently praised the smooth communication throughout the process and the careful handling of their belongings during packing and delivery. The service was often described as seamless, with many appreciating the ease of the process and the timely arrival of their shipments. Some customers were particularly satisfied with the pricing, finding it competitive and even lower than initial estimates, showcasing honesty in billing. However, some customers also noted significant dissatisfaction with unexpected additional fees and price increases after their items were already in possession of the company. There were complaints about poor communication, lack of responsiveness, and extended delivery times that far exceeded initial estimates. A few other people also felt that the customer service was inadequate, with some reporting lost items or a general lack of control over their shipments. Some reviewers also experienced issues with the packing and unpacking services, citing a lack of caution from movers and unfulfilled contractual obligations.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many praising the professionalism,... See more

Service

People report ambiguous experiences with service, with many customers expressing high satisfaction, praising... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting very good service,... See more

Price

Reviewers highlight negative aspects of price, with many reporting that the final cost significantly exceeded... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the excellent communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pick up and pack service was near and quick and performed in a professional way The crew was 0n time and completed the pick up efficiently

Rated 4 out of 5 stars

The team that packed our household goods in Melbourne and the one that delivered everything in Longmont, CO were very efficient and worked hard.

Rated 5 out of 5 stars

We worked with Schumacher for 15 years and only recently stopped because the direction they are moving in is not our market. Their crews are great. The warehouse and support team promptly responded... See more

Rated 5 out of 5 stars

I booked this service and THEN saw the reviews and was terrified. I am writing a review to give someone out there peace of mind. I shipped my SUV from NJ to London. I had great communication the entir... See more

Company details

  1. Delivery Company
  2. Courier service
  3. Freight Forwarding Service
  4. Logistics service
  5. Shipping service
  6. Vehicle Shipping Agent

Written by the company

Shipping containers overseas with vehicles, freight, and household goods is what we do at Schumacher Cargo. For over 40 years, we’ve provided a full range of international container shipping and ocean freight services. We ship goods to hundreds of destinations around the world. The process of moving overseas is simplified for you, when you work with an experienced and reliable international shipping company.

Contact info

3.5

Average

TrustScore 3.5 out of 5

144 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Expect additional fees

Those from Anglo-Pacific who packed my boxes in the UK did an excellent job and were very pleasant. However, Anglo-Pacific contracted with a company in the US (Schumacher Cargo Logistics) who tacked on a $350 fee because they had to hire a shuttle to bring the goods the final 75 feet. I live less than 1/10 of a mile from the main roads, and all the roads to the house are wide, well paved and relatively free of cars (only one car on that day, and I offered to ask the neighbour to move). If a shuttle was needed, Anglo-Pacific should have determined this with me before (when the initial price was agreed upon).
I will happily change my rating when Schumacher negotiates directly with Anglo-Pacific to get rid of this $350 fee.

2 March 2020
Unprompted review
Rated 1 out of 5 stars

Terrible logistic company

Terrible logistic company. Start to End is miserable.
CSM POV is this is what we are... Terrible to start with while booking. Shipments arrives in 13 weeks when 8 weeks were quoted. End of the day - shipment arrived with broken boxes... delay cost a lot. Compensation - ZERO. As others have reviewed, shouldn't have booked this company at first...
Already sent email to martyn choen and as mentioned response - "this is our service". no need to contact me if you don't have anything to compensate....

4 February 2020
Unprompted review

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