Science and Humans Reviews 1,066

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, empathy, and ability to listen to concerns, making them feel heard and understood. The service is frequently described as top-notch, with many appreciating the smooth, organized process, user-friendly appointment scheduling, and the convenience of having medications delivered. People also highlight the exceptional customer service, noting quick response times and a genuine concern for their well-being. However, some people were dissatisfied with certain aspects of the product and customer support. A few customers reported issues with hidden fees and felt that the company's communication was unclear or that their concerns were not adequately addressed, particularly regarding billing. There were also instances where some felt the nurse practitioners did not fully address their primary concerns or provide sufficient follow-up, and a small number experienced difficulties related to prescription accuracy or the flexibility of their care plans.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and empathy.... See more

Service

Customers had positive experiences with service, often praising the professionalism and thoroughness of the... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and knowledgeable agents who... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers report positive outcomes, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are knowledgeable and listen to the concerns of their clients. User friendly appointment scheduling. Takes away the pain of crowded waiting rooms and lengthy wait times for family doctor referra... See more

Rated 5 out of 5 stars

I came back to Science & Humans after a year off TRT and the whole process went really well. Everything was super clear and informative. They explained what works best, the possible risks, and how... See more

Rated 5 out of 5 stars

Overall, every provider I have seen has done an incredible job. They have been professional, thorough, reassuring, and patient- even when I was not. They did not admonish me for interrupting her, did... See more

Rated 5 out of 5 stars

Finally someone who understands It was a breath of fresh air today to know that the symptoms I have been navigating, often normalizing. Busy mom of 3 teen boys, military spouse, nurse etc it makes s... See more


Company details

  1. Health consultant
  2. Women's Health Clinic
  3. Reproductive health clinic

Written by the company

We at Science & Humans offer scientifically proven treatments, products, and devices to support your hormone health. As an end-to-end digital provider, we cover diagnostics, treatments and delivery of medications all on a single platform, from the comfort of your home. We are ranked as Canada’s largest hormone health platform and serve men and women in all reproductive ages. Check out our programs for Men's Hormones, Menopause care for women, Weight loss, and Sexual wellness, on our website www.scienceandhumans.com #TRT #hCG #hGH #bHRT #Menopause #PCOS #thyroid


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

The nurse practioner was thorough and…

The nurse practioner was thorough and listened. My only issue with this company is the app they use by Telus Health. I have been unable to set up the app cause of a bug in the software that won't allow me to input my birthdate. Even though I have made many efforts to contact Telus health, they have not solved the issue and it has been two weeks.

6 September 2025
Rated 5 out of 5 stars

I cannot give enough respect and great…

I cannot give enough respect and great comments to science and humans. It has actually been life-changing for me. I signed up with this company a few years ago entering perimenopause and I changed my life. I did try other companies in the meantime and was very sadly disappointed so ended up joining science and humans again because they are the only company that deals with patients individual needs and health concerns. I cannot say enough good things.

4 September 2025
Rated 5 out of 5 stars

I have just begun the process of my…

I have just begun the process of my Science & Humans experience. So far so good. The practitioner who I had a consult with yesterday was absolutely lovely, she made me feel very confident that my issues can be resolved.

6 September 2025
Rated 4 out of 5 stars

Got T for menopause

It was great to be listened to, and to have constructive recommendations. I would have preferred a 45 minute initial consult rather than 30 mins. Was recommended other supplements along with a testosterone prescription

1 September 2025
Rated 5 out of 5 stars

Professional and Kind for the Win!

I just had a meeting with Dr. Abida Dhukai. Such a lovely kind person and extremely helpful with the information and insights she provided. Could not be happier with the interaction!

5 September 2025
Rated 5 out of 5 stars

My Nurse Practitioner was freaking…

My Nurse Practitioner was freaking FANTASTIC and all the research I put in investigating and advocating for myself paid off in spades when she validated everything! The communication was excellent and I understood in no uncertain terms the benefit about to befall me. I’m already on Day 2 and my hands stopped hurting!!! I was energized all day fill of piss and vinegar and it was awesome! o am sharing with EVERYBODY!! 😍

2 September 2025
Rated 5 out of 5 stars

Finally someone who understands

Finally someone who understands
It was a breath of fresh air today to know that the symptoms I have been navigating, often normalizing. Busy mom of 3 teen boys, military spouse, nurse etc it makes sense to feel that was I have been feeling. To have someone explain even further signs and symptoms helped to explain so much more.

3 September 2025
Rated 1 out of 5 stars

I had a good experience with your…

I had a good experience with your doctor. But I have not had any follow up, and I’ve paid money, and I just feel used.

25 August 2025
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Reply from Science and Humans

Hi Leah,
Thank you for your feedback. We are unable to locate you in our system with the email and name provided. Can you please send an email to support@scienceandhumans.com? We would appreciate the chance to ensure there are no gaps in our processes.

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