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Rated 2 out of 5 stars

Let's talk about ScoreSense, a company with poor customer service. I requested several times to cancel my subscription, but they will not and want me to call to cancel it. What kind of BS are they... See more

Company replied

Rated 1 out of 5 stars

This company baits you into a membership, by offering an expedited Credit Score inquiry. To get the Credit Score you enter normal personal identifying information. After you join, you cannot immedi... See more

Rated 5 out of 5 stars

Seems to be a good organization for assisting persons to increase their credit scores and knowledge. On another subject though, many persons with poor credit scores are low income. The price point... See more

Rated 3 out of 5 stars

Just a newbie here hence the mediocre rating. Still learning and making little progress. Going at my own speed through this process. Got the 3 credit ratings and reviewing them. One has multiple n... See more

Company details

  1. Non-bank financial service
  2. Credit bureau

Written by the company

At ScoreSense® we believe everyone should have access to the information that helps keeps their finances and families secure. Empowering you with all 3 credit scores and reports, credit insights, tools and one-on-one help. 1-800-972-7204 customercare@scoresense.com


Contact info

2.8

Average

TrustScore 3 out of 5

262 reviews

5-star
4-star
3-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Rip off I cancelled my membership 1day…

Rip off I cancelled my membership 1day after I started I was still charged on the 7th day and was told I would not get my money back because of communication after I was billed . I called because I should have never been billed in the first place...this is really bad communication Will be reporting this to better business bureau

11 November 2022
Unprompted review
Rated 1 out of 5 stars

Here we go again

This is the second time I have run into this company. The first time I canceled my subscription twice only to be told they had no record of my calls. They did however hear me when I said my next call would be to the Better Business Bureau.Somehow I have stumbled into their path again and I will make sure they understand my ,end this subscription the first time

2 November 2022
Unprompted review
Rated 1 out of 5 stars

I asked for a refund and was denied…

I asked for a refund and was denied even after explaining that i was unable to cancel on last day to cancel as my Internet, Television, Telephone Service was not on due to an outage - i called the next day and asked to cancel - next day i get an email telling me they will not issue a refund as i didn't cancel on last day - really is this how a company should act - what really gets me also is the 3 credit are supposed to give a free yearly report but you have to use this company to get them and you have to sign up using their service - it is a total ripoff - well i am now out $30.00 live an learn

5 October 2022
Unprompted review
Rated 1 out of 5 stars

Cancel by the EXACT TIME you signed up!

Signed up for the $1 7-day trial. Got my reports. Cancelled on 7th day like I should have but was charged $29.95 anyway! I tried to get a refund but was told it didn't matter that I cancelled on the 7th day, because I didn't cancel by the EXACT TIME I started the trial! What a terrible way to get money out of people. After some back and forth Marylin (my rep) was kind enough to not take my frustration personal and called on her manager, who then approved the refund! Shame on you Scoresense but THANK YOU SO MUCH MARYLIN AND SUPERVISOR!!!

30 July 2022
Unprompted review
Rated 5 out of 5 stars

No problems

No problems

I entered my information and received my credit scores in a very short period of time

15 January 2021
Unprompted review
Rated 4 out of 5 stars

Yes I got my credit scores and printed…

Yes I got my credit scores and printed off all 3 reports but I feel like I was tricked- it says “free” but you’re charged $1.00 anyway. Yes, you can cancel anytime but it’s just the point- why can’t you say upfront (before you put in all your info) “we’re charging you a buck just so you know”...seriously? It was an otherwise easy process.

9 January 2021
Unprompted review
Rated 1 out of 5 stars

Bad score

The report i received was not the correct number. My bank told me my score was 100 points lower than you said. That makes a big different in getting financing.

9 January 2021
Unprompted review
Rated 3 out of 5 stars

I have an issue with two pending…

I have an issue with two pending charges when only submitted payment once. There should only be one pending charge per submission. The additional charge is unnecessary. Besides that simple site.

8 January 2021
Unprompted review
Rated 4 out of 5 stars

Reports

I'm hoping my actual scores are what I was given. Trying to buy a house, but cant trust the Credit Karma's, out there.

4 January 2021
Unprompted review

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