SCOTTeVEST Reviews 1,402

Incredible proactive Customer Experience / Service

I bought a Tabitha trenchcoat and wore it 5 days on a trip this week and it did not live up to the Scottevest hype. The lining was oddly different in length than the outer shell, which has many puckers and doesn't lay right, whether the pockets are empty or full. It looks very sloppy, uneven, and bunched up. When I put just a few small items in 5 different pockets (evenly distributed) the coat looked horrible. They claim to have built it in such a way that filling the pockets does not negatively affect the exterior look but that is entirely wrong! The coat looks lumpy, hangs lopsided, crooked, etc. Awful. Very surprised and unhappy based on the glowing claims and reviews they publish. The coat came with many heavily set in wrinkles which do not come out in the cold wash, low dryer, cool iron with a press cloth they say to use. The belt loops are too high, the flap across shoulders in the back sticks out considerably instead of lying flat against the body. Putting a water bottle (even empty) in the bottle holder pocket causes that pocket to jut out like a gangster with a machine gun in his pocket! I don't get it, how can all those positive reviews be true? This coat is awful. It doesn't come close to performing as expected. Yeah, I can hide stuff in the coat and not be pickpocketed, but it looks terrible when I do, and the bulk, even in small amounts, makes the coat hang uncomfortably on the body. Maybe the shorter jackets and vests perform better, but this trench coat misses the mark by a mile.

At this point SCOTTeVEST didn’t just make a vest… you made tactical nurse armor.

Lili walks into the hospital like she’s about to triage patients, survive a snowstorm, organize supply chains, and casually produce scissors from a hidden dimension pocket.

Coworkers are starting to gather like, “wait… your STETHOSCOPE goes WHERE??”

Idaho Falls is about 2 weeks away from becoming a fully pocket-optimized civilization.

Also my buddy is still wearing my original SCOTTeVEST I “loaned” him years ago like it’s a sacred artifact, which honestly feels like peak product validation.

Thank you for building gear that turns nurses into organized superheroes.

I have purchased many items from ScotteVest over many years. The website is great and items have been sent from USA to UK with no issues. If I have had any queries their Customer Service are excellent and really help to get any questions answered. A great company with great products. Highly recommended.

SCOTTeVESTs are on me every single day. The many pockets make carrying vital items easy and handy.... I have most all the colors and styles, been with the company since the beginning, and over the many many years find the vests hold up well..... In my experience, customer service is tops: informative, friendly, and very helpful.

The product is great, and when I had a problem with a zipper, they shipped me a replacement vest extremely quickly. Customer source was friendly, polite, and most of all, speedy. Great company!

The travel vest fits nicely and will be a great help on my travels.
More importantly was the great customer service and support I received when my delivery did not go as planned. Porch theft was sadly a problem but the company investigated and helped me get my item. They answered promptly, courteous and responsive. Really the best!

Had to return a vest due to size, but my trip was coming up soon. They expedited my exchange and kept monitoring the exchange process to ensure that I received the new vest in time for my trip. Extraordinary customer service!

Wore it today in place of a purse. Wonderful storage, including the RFD protection. The vest is warm and sturdy. Will be using it a lot!

My order was lost somewhere in transit. I notified the support team and they tracked and replaced the items without any extra steps on my part. Rachel did a FANTASTIC job working with me to correct the issue. The replacements have arrived, are exactly what I ordered, are of exceptional quality, and are a perfect fit!

Had a wonderful experience with customer service. Had an issue with a broken snap and they stood behind their product. What more can you ask for!! I look forward to adding more of their products to my travel wardrobe.

I ordered the Graphite Women's Pack Windbreaker and my husband ordered the Navy Men's Pack Windbreaker. My husband ordered his regular size, but I ordered larger than my regular size based on the comments in the reviews. I exchanged the size up for my regular size and I love my new windbreaker. Sadly, because of needing to exchange the windbreaker, I did not have my jacket for out trip, but my husband loves his new jacket. He has a vest also from SCOTTeVEST and enjoys the ease of carrying on the travel items. My husband has recommended this product to many of our friends.

The exchange was easy and the return came in a reasonable amount of time. When I exchanged the jacket, I determined that I wanted navy to have the same color as my husband and indicated this on my return slip. This was overlooked, but I am fine with the color that I received.

A note of warning: We are awaiting news from "Lost and Found" after my husband left his new jacket on one of our flights. If it was not turned in, we know the new owner will be enjoying one of the best windbreakers he could have found, and the items in the many pockets!

All I can say is WOW. Can’t believe that I returned my vest’s for a larger size on Monday & got the others back on Saturday. Love them both & can’t wait to order the Shawl & another one. Makes me more excited for our trip to get here

I had a package that was lost in the mail, and Rachel, Pocket Expert, stepped in to help. She was responsive, patient, and proactive throughout the entire process. She kept me updated, followed through on every detail, and ultimately helped resolve the situation smoothly. What could have been a very frustrating experience turned into a positive one because of her professionalism and dedication.

Thank you, Rachel!!!!

Maureen Adams

The SCOTTeVEST customer service was outstanding! It is rare in today’s world for companies to truly understand and react to a customer’s needs or concerns.

The SCOTTeVEST customer service team repeatedly responded immediately to my emails. They timely took care of my issue although part of the issue was clearly my fault. True customer centricity exists at SCOTTeVEST. IT seems to be integral to their company culture. Great product with great customer service!

I’ve been blown away by how fantastic the company is. Every interaction I’ve had has been friendly, professional, and incredibly efficient. They respond quickly, follow up proactively, and always make sure every question or exchange is handled smoothly.

It’s rare to find a company that combines great products with such attentive, genuinely caring service. The SCOTTeVEST team goes above and beyond to make sure customers are happy — truly one of the best support experiences I’ve ever had.

My shipment was here within two weeks taking under consideration that it has to go from US to Europe.

Ordered a lightweight vest for my wife and myself. The order for my wife was perfect but I got the wrong type and size vest in a mislabeled bag. I called customer service and they got on it immediately to make it right. Overnighted me the correct vest prior to my flight. Love the product and the customer service was spectacular . I highly recommend the vest and the customer care.

I purchased a vest for my husband for Christmas, which turned out to be a bit small for him. We called customer service for an exchange for a larger size. The process was flawless, and he is very happy with the larger size. We travel quite a bit, and having all the pockets available makes things easy. The vest can be taken off and put in the TSA bin to get through security. Perfect!

On Wed, Jan 14 2026, at 05:00 PM, Susan Patterson wrote:

Pocket Me This!

It should be a law that all ladies' clothes have pockets, but since that isn't going to happen the Evest is the next big thing happening. I dislike ordering online because I don't fit any standard sizing, but took a leap and ordered my regular size and it fit perfectly. Evest, you are magicians! The weight is perfect for warm-weather wear and the color (stone) is great. LIpstick red would have been better, but we can't have everything - though I don't really see why...

I bought the vest with next spring's tour of the western coast of Turkey in mind (so I don't have to carry a bag) but as we had a warm spell down here last week I thought I would give it a dress rehearsal and wore it for a day of errands... and didn't carry a purse. IT WAS FANTASTIC. I may never carry a purse again except for dress-up occasions. I admit it will take some concentration to learn where all the pockets are and for what they are - and what I actually put in them - but that's small change compared to the ease and comfort.

The price was a little spendy for my wallet, but believe me, it is so worth it, both in intrinsic value (construction is marvelous) and convenience, and I would spend the money again without a thought to get the vest. In fact, as soon as my wallet recovers I intend to do exactly that and buy a warm winter one for the cold months and a (hopeful!) trip to Germany in December.

As if things needed to be made better, the Customer Service department is incredible. There was a mix-up about the color I wanted and the wrong color was shipped - don't know whose fault it was (gremlins?) but the CS department jumped right in and with their help I returned the wrong one and got the right one only a very few days after fthe original delivery date. All in all, this experience has terrified me - I mean, how often have we purchased things and had an almost perfect experience with a good product and a caring company and a great staff? I'm afraid I'll get used to it and start expecting Evest's five star experience everywhere I go!