Scottish Bullion Reviews 

388
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and welcoming staff members who consistently provide exceptionally helpful, friendly, and efficient assistance during all appointments and transactions. Reviewers also highlight receiving very fair pricing for their items alongside remarkably quick payment transfers directly into their bank accounts within a few days. However, some people mentioned minor procedural details to be aware of, such as having to email bank details instead of providing them in person or encountering a slightly sluggish administrative process. Despite these occasional observations about specific steps, consumers remain extremely satisfied with the overall service quality and professional business approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting a seamless, professional, and rapid... See more

Payment

Consumers find payment to be efficient, noting that funds frequently arrive within a few days or even within... See more

User experience

People report positive experiences with user_experience, highlighting a smooth, professional, and... See more

Price

Customers consistently note positive experiences with price, highlighting that offers are fair, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy phoned yesterday about silver coins. Staff very clear pricing. Came to Edinburgh today all done. Was nearly twice as much as what jeweller was offering. Excellent service Immaculate p... See more

Company replied

Rated 5 out of 5 stars

This time, yet again, we were very efficiently helped by Morgan. In the past we have been assisted by Sandra in a very professional manner too. Everything ran very smoothly; from the call we m... See more

Company replied

Rated 5 out of 5 stars

I've been here several times selling a single coin or some silver ones. From booking an appointment to the sale itself is always a pleasure. Despite being the least of their customers ( I'm sure :... See more

Company replied

Rated 5 out of 5 stars

Arrived at there Offices and were welcomed in by Craig. The whole process was dealt with sincerity and clarity. We left happy knowing the transaction was fair and honest. The money was transferred int... See more

Company replied


Company details

  1. #9 of 37 best companies in Gold and silver trading company
  2. #8 of 22 best companies in Coin dealer
  3. #9 of 38 best companies in Gold dealer
  4. #5 of 27 best companies in Investment company
  5. #10 of 76 best companies in Investment service

Written by the company

We buy and sell investment grade gold bullion coins and bars at a competitive price. You can store your gold within our Safe Deposit Box facility in the centre of Glasgow or Edinburgh. Scottish Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. Scottish Bullion Bullion buys and sells gold, silver, platinum and palladium for customers in Glasgow and Edinburgh. Scottish Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Glasgow, Edinburgh Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton,Reading, Belfast, Dublin, Blanchardstown, Cork, Barcelona and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(388)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

First rate service from start to finish…

First rate service from start to finish from Craig and his colleagues at the Edinburgh office. Very friendly, knowledgeable and helpful, and all in all very professional and efficient. I would certainly use this company’s services again if needed and would be more than happy to recommend it to others.

28 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Adam,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received by Craig. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars
Scottish Bullion logo

Reply from Scottish Bullion

Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

First time buying Gold Coins

This was my first time buying gold coins and scottish bullion provided a professional friendly service explaining the entire process

I was provided with a live gold price assessment based on the figure i wanted to invest for consideration, and completed my purchase within the hour.

Professional,knowledgable no pressure comprehensive service . very satisfied.

25 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Billy,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

First time going here and all we can…

First time going here and all we can say is it was a very easy process.
Morgan was such a welcoming member of staff.
We can't recommend this company high enough, received an appointment on the same morning we phoned. Very professional and received a really good offer. Thank you so much
Morgan for the great service and expertise.

24 April 2025
Unprompted review
Scottish Bullion logo

Reply from Scottish Bullion

Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received by Morgan. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Sold a small amount of gold - no problems whatsoever.

Unfortunately, I did not take a note of the young gentleman in the Edinburgh office who dealt with me, but everything was clearly explained to me and the whole experience was seamless and painless. I would have no hesitation in returning.

25 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Andrew,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received by Craig. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Service first class

Service first class

25 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Very professional company to deal with

The entire process of selling my gold sovereign to Scottish Bullion was conducted very thoroughly and professionally. From my initial enquiry by email and subsequently my visit to the company and dealings with Craig, the information given to me was very clear and accurate. Everyone was done in a transparent manner and the payment for my sovereign was made promptly to my bank account. I would be very happy to do business with this company again.

22 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Michael,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service the bullion team and Craig provided.
We look forward to welcoming you in the future.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Great service

Great service, very nice and welcoming staff. Informed me of all the details involved in my transaction ,was over a holiday weekend so informed me it would take 6days they where spot on .

24 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

I would have no hesitation dealing with…

I would have no hesitation dealing with this company again or recommending them. Craig was excellent. Promises made, promises delivered

22 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Colin,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received by Craig. We look forward to welcoming you again.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

First class

This was my first visit to Scottish Bullion and while the Scottish Vaults Building is a little bit intimidating the staff most definitely are not.
I was received with courtesy and the selling transaction was carried out very pleasantly and efficiently.
They even gave me the benefit of a higher spot price since my earlier quote that morning

17 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear John,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Pleasant

Pleasant, polite and professional service

15 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Stephen,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Excellent service.

Very professional and courteous service, would definitely recommend.

9 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Alan,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars
Scottish Bullion logo

Reply from Scottish Bullion

Dear Paul,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Excellent customer service safe and…

Excellent customer service safe and secure place great staff

8 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Sarabjit,
Was lovely to meet you.
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received we provided. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

A 'Golden' Opportunity

I found Craig at Scottish Bullion very helpful and he took me through the process step by step with confidentiality being one of the most important factors.

3 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Valerie,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received by Craig. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars
Scottish Bullion logo

Reply from Scottish Bullion

Dear James,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

It was my first time to visit

It was my first time to visit. Staff were really helpful, patience and approachable. I greatly appreciate their friendly service for the customer.

1 April 2025
Unprompted review
Scottish Bullion logo

Reply from Scottish Bullion

Dear Priya,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Excellent service

Craig was efficient and explained everything to us as he proceeded. Excellent service all round

1 April 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Fiona,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Easy and seamless service.

Quick and easy service. Would definitely recommend to others. Staff were very helpful and made the experience a pleasure.

31 March 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear Karen,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

Rated 5 out of 5 stars

Excellent customer service

Craigs customer service is excellent.
I left feeling like I'd made the right decision by going to Scottish Bullion

28 March 2025
Scottish Bullion logo

Reply from Scottish Bullion

Dear David,
Many thanks for taking the time to leave us a review, I am delighted you were happy with the service you received by Craig. We look forward to welcoming you again in the future.
Kind Regards,
Joanna MacDonald

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