Originally there was a problem. I had only ordered 500 litres but 800 were delivered (my tank was topped up). I hadn’t budgeted for the extra expense. You investigated, you accepted there had been an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick and no hassle experience, I get a tank of heating oil now and again, just time it right for prices due to market volatility. Never any hassle, payment options too. Been using for almost 10 year... See more
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... See more
Company replied
Always very helpful when phoning to order. Will deliver as soon as possible which is great if you are running short! Delivery guys always very friendly. Used them for years.
Company replied
Company details
Written by the company
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Contact info
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, United Kingdom
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4.6
Excellent
6k reviews
Asks customers to review
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Very happy with this experience from…
Very happy with this experience from ordering to delivery.
Thank you
4 March 2026
good service
7 July 2026
Nothing went wrong at all.
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support. Kind regards, Certas Energy
After you dropped your price by about…
After you dropped your price by about 25p I still paid more per litre than what Gleaner was charging,we also have Oilfast competing for the Islay market, they appear to be cheaper than Gleaner
29 May 2026
Reply from Scottish Fuels
Thank you for your time on the telephone today Mr Cameron, we always aim to give the best service where possible and as on our call will always try our best to improve each order.
Reply from Scottish Fuels
Thank you for your positive review we're so glad to hear you enjoyed your experience.
I couldn't give 5 stars as I find the…
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order within a minute. Progress? I think not. However I find the operators pleasant to talk to.
10 June 2026
Reply from Scottish Fuels
Thank you for your review Mr Davidson, we are always passing on messages regarding our automatic system on the phone and constantly trying to improve.
Reply from Scottish Fuels
Thank you for your positive review, we are always happy to hear from our customers who have had a great experience.
The system whereby they deliver when…
The system whereby they deliver when you are likely to need it is excellent!
27 May 2026
Reply from Scottish Fuels
Thank you for your kind review Mr Cunnigham we're happy to hear you're enjoying the automatic ordering service and look forward to continuing to delivery 5 star sevice.
You was very accommodating to our needs…
You was very accommodating to our needs both with price and date of delivery, the person I spoke to on the phone was very pleasant and so was the driver. Well done keep it up.
10 June 2026
Reply from Scottish Fuels
Thank you for the 5 star review Mr Collis. We are so glad to hear your experience was what you and we expect.
We look forward to your next order.
Reply from Scottish Fuels
Thank you for your 5 star review. We are so glad to hear your service was brilliant we always aim to give the best customer service possible.
5* staff
Straightforward transaction and very fast delivery. Staff were friendly and efficient xx
25 May 2026
Reply from Scottish Fuels
Good morning– Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
always great service
5 June 2026
Reply from Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Reply from Scottish Fuels
Good morning – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Helpful
Helpful, professional assistence. Very much appreciated. Speedy turn around once an order was made!
5 June 2026
Reply from Scottish Fuels
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom.
Kind regards,
Certas Energy
Ordering was no problem from local…
Ordering was no problem from local depot and delivery was earlier than promised.Pity about the price which i reluctantly understand.
22 May 2026
Reply from Scottish Fuels
Good morning. Thank you for taking the time to give us your feedback, which we appreciate.
Kind regards
I have been a long standing customer of…
I have been a long standing customer of Scottish Fuels for 25 Years, but I do expect the best price for showing my Loyalty, and I do feel I shouldn't have to telephone to get the price or being ask first have I checked with other suppliers. I have given loyalty and I think I should expect it back.
21 May 2026
Reply from Scottish Fuels
Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy
Reply from Scottish Fuels
Good morning -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy
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