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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the clarity of pictures and the overall craftsmanship. Many people highlight the ease of the ordering process and the exceptionally fast delivery service, often receiving their items much sooner than expected. The personalized items are frequently described as beautiful, meaningful, and making perfect gifts. However, some customers also noted issues with product durability, specifically regarding phone cases that broke down after a few months. A few other people also felt that the quality of some items, like photo slates, was poor due to printing over dirt or scratches, and that some accessories, such as plastic holders, did not fit properly.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the stunning and amazing quality of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

People report positive experiences with order. Customers found the ordering process easy, including uploading... See more

Service

Consumers find service to be positive. Many customers praise the fast service, easy online ordering, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely stunning item! Great quality slate & super clear pictures. Very easy to use site, with really fast delivery too. This was a surprise item for delivery to my daughter's work for her 40th... See more

Rated 5 out of 5 stars

Buried our cat Gino's ashes in our garden with the beautiful plaque we bought from scottsy (in memory of Gino & Tom, our cat from a few years ago). We are amazed with the beauty of the plaque, so me... See more

Rated 5 out of 5 stars

Ordered a personalised case for the iPhone 16e. It took a little longer to arrive than expected but for free postage I accept that (about 10 days from despatch E mail to arrival) and to be fair once... See more

Rated 5 out of 5 stars

The personalised phone case was a gift for Mum on Mothers day. She was really pleased with it, the quality of the photos are really good. The case looks well made & fitted her phone perfectly with ev... See more


Company details

  1. Mobile Phone Accessory Shop

Written by the company

At scottsy.com we offer a wide range of made to order mobile phone cases and stunning photo gifts, arriving at your door within days of your order being placed.


Contact info

4.8

Excellent

TrustScore 5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered 5 pictures on Saturday and they…

Ordered 5 pictures on Saturday and they arrived on Wednesday.

The pictures are amazing. I'm really happy with them. I bought two for myself and 3 as xmas gifts and I know my family members will be just as delighted with them as I am.

I also had a query about my pictures and sent an email on Saturday evening and I got a reply straight back so this is a very attentive company.

I cannot recommend this site highly enough. Whether for yourself or as a gift, you'll love your picture(s).

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a photo slate and I absolutely…

Ordered a photo slate and I absolutely love love love it . It came in a few days as was stated and it was packaged really well and nicely . I can't believe how beautiful it is and the price was so good for the quality of it. These would make a perfect gift for anyone. Thankyou so much Scotsys.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

So pleased.

Ordered 4 phone cases as Christmas presents. Great packaging and phone cases excellent quality so happy with them! Grips on phone cases also really happy with the product and very inexpensive what you receive. Will definitely be re ordering thank you so much.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a personalised case for the…

Ordered a personalised case for the iPhone 16e. It took a little longer to arrive than expected but for free postage I accept that (about 10 days from despatch E mail to arrival) and to be fair once with the courier it’s out of their control. The case is really nice and great value for under £11.
I e mailed to query why it hadn’t arrived (a bit impatient of me) but they responded immediately. So great customer service.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!

Delighted with my experience! Ordered a phone case as a gift for my mum and we were initially disappointed that the plastic didn’t last. Scottsy got in contact immediately to rectify the issue and sent out a new, sturdier case on the same day with speedy delivery. This gift was very sentimental and my mum is so happy with it! Thank you ☺️

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

The first item was not received, and a replacement was sent out. The replacement has faults on the surface which look terrible. I have been informed that this is just part of the natural slate, but it isn’t. It is clear that the photograph has been printed over dirt or dust and the quality looks extremely poor. There is a big lump on the forehead of the subject of the photograph which catches the light and is very noticeable. The surface is also covered in tiny scratches which wouldn’t have been worth complaining about individually, but combined with the clear faults - overall just looks extremely disappointing. I’ve had many photo slates in the past from different companies, so I completely understand that they all have different uneven edges etc and are unique - but my issue isn’t with that - and the company just seem to want to passively aggressively reply stating it’s to be expected. Products from other companies are of far superior quality and they obviously don’t take criticism well. Aside from this, the heart slate doesn’t fit into the plastic holders so the only way it could be displayed anyway would be to lean it against something, for example a wall. I’ve also been told in emails that they have never had issues in the past, however I have read these myself in reviews since so I know this is incorrect. Definitely wouldn’t order again, or recommend.

4 July 2025
Unprompted review
scottsy.com logo

Reply from scottsy.com

Hi,

Thank you for taking the time to leave a review - we’re genuinely sorry to hear that you were left disappointed with your experience.

We’d like to clarify a few points for context. Your original item was marked as delivered by Royal Mail, with GPS confirmation at your address. However, we completely understood your concern and arranged a full replacement at no cost to you.

In terms of product quality, we’ve sold over 5,000 photo slates, and we’ve only ever received two slate related complaints — a rate of just 0.04%. We use a sublimation process that infuses the image into a polymer coating. If dust or debris were present during printing, the image simply wouldn’t adhere in those areas - which is why what’s being described is far more likely to be part of the natural texture and coating variation that comes with each unique slate.

These subtle surface marks or raised areas are noted on all product pages as part of the slate’s natural charm, and while we understand they’re not to everyone’s taste, they are considered normal and not faults.

We do our best to make this clear in our descriptions, and our 7-day notification policy is there so we can resolve any genuine issues quickly and fairly across all personalised items. In this case, the issue was raised outside that timeframe.

We absolutely take feedback on board and never aim to be dismissive. We’re sorry to hear you felt that way and that the experience didn’t meet your expectations. We appreciate you sharing your perspective and wish you all the best.

Warm regards,
Team Scottsy

Rated 5 out of 5 stars

5 out of 5

5 out of 5
Product is amazing, high quality and I’m very happy with it. Would spent more on it- highly recommend!!

Excellent communication, had an issue with Royal Mail delivery but Scottsy was on it and went above and beyond

5 June 2025
Unprompted review
Rated 3 out of 5 stars

Good price if contactless not required

Ordered personalised phone case.
Arrived quickly, clear pictures, good quality case that fits my phone perfectly.
Good price
Website easy to navigate
Quality is good
*****However unable to use phone to make contactless payments whilst the case is on.
Disappointed... yes it states this on the purchase page. Wish I had seen it previously

9 April 2025
Unprompted review
Rated 5 out of 5 stars

I’d recommend definitely!

I’d recommend definitely!! You’d think for a cheap phone case it wouldn’t be great… but it is, the photos look great, it came really fast and I was very surprised with the quality for only £10 !! I love my case. The edge around the phone is alittle thin but you can’t expect loads for £10! I am very happy with my case thankyou

3 April 2025
Unprompted review
Rated 4 out of 5 stars

Hopefully they good on there word

Would be fine had to contact them they made a error with my order send the wrong case and they know about the error now I have to wait for the replacement hopefully they can get it right part from that the photos on the case is right with them giving me the wrong case I can’t see my child head on the 1st photo hopefully it be fine on the replacement

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

Amazing service!
Affordable prices with free delivery.
Clear imaging
Branded packaging.
Personalised item was dispatched a couple hours after the order was placed!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality, bought a phone case for a samsung s21 5g, it's excellent, I bought one for my mother in law for her birthday and will probably order one for my mum for mother's day, cant fault the quality at all.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING

I brought this for my partner to give his step dad, i can honestly say I was blown away by the quality! I'm glad I took what I thought was a risk. It really wasn't, the quality is amazing. The slate has a good weight to it and the pictures were perfectly clear and glossy. Honestly really impressed, he will love it thank you.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic quality personalised photo phone case, quick delivery

Ordered a personalised photo phone case for Samsung A21s (not many services cater for this model of phone) for £12.99. Both partner and myself never expected the quality case that we received! The photo was crystal clear, the case was fantastic quality! This is for a Christmas gift for the mother-in-law and we are both over the moon with the quality and delivery time. So much so my mum now wants one....so just ordered another!

Cannot recommend highly enough! Thank you Scottsy!

11 December 2024
Unprompted review
Rated 5 out of 5 stars

This company are INCREDIBLE so royal…

This company are INCREDIBLE so royal mail lost my daughters present for her father it was delivered to the wrong address it would of meant nothing to anybody else except my daughter and her poorly father.
So we've been in a right state.
Today 1 arrives so I messaged this scottsy and said it's arrived for the reply to say this was a replacement we sent out yesterday. We are eternally grateful and this is where I'm getting all my slate and prints done now. Not only that the quality is AMAZING!!! thankyou so so so so much x

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Products!

I recently purchased 15x15 slate photos, and I am absolutely blown away by the quality. The picture clarity on the slate is simply outstanding, with vibrant colors and sharp details that truly bring the images to life. The natural slate texture adds a unique and elegant touch, making them perfect for displaying cherished memories. Whether you’re looking for a special gift or a statement piece for your home, I would absolutely recommend these slate photos. They exceeded my expectations in every way!

11 December 2024
Unprompted review
Rated 5 out of 5 stars

A lovely mobile phone cover

I ordered a personalised mobile phone cover for my husband as a gift for Christmas. The finished product is really lovely and I'm very pleased with it. The photos came out very clear and delivery was very quick too. Thank you for a great service all round. 👍😁

18 November 2024
Unprompted review

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