Scrap Local Reviews 184

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who make the process smooth and stress-free. People appreciate the fair pricing and the efficient payment system, with many noting that funds were received promptly after collection. The user experience, from getting a quote to arranging collection, is frequently described as easy and straightforward. However, some customers also noted issues with missed collections and delays in payment, with a few expressing dissatisfaction over receiving a faulty product after purchase.

What people talk about most

Service

Consumers find service to be positive, highlighting the professionalism, efficiency, and clear communication... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Payment

Customers had positive experiences with payment. Reviewers consistently praise the promptness of payments,... See more

Price

Clients share positive opinions on price, consistently reporting that they received good and fair prices for... See more

User experience

Users describe positive interactions with the user experience. Customers consistently highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can not praise this company enough. Instructions were straight forward & easy to follow. I was updated by email about everything from time of collection to payment transaction. First time using SCRAP... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service! Lovely, friendly & courteous on the phone. Sorted collection of my car within 2 days of the telephone call. Couldn’t access the boot to retrieve some belongings & Wi... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided. I got a quote through their page which was easy to use, and it gave me a time slot for 2 days time. The next day I was contacted and asked if I wanted an earlier slot as th... See more

Company replied

Rated 5 out of 5 stars

Best company ever! The pick up driver Beardo was amazing. The price agreed was paid into my bank and accessible 2 hours after pick up! Would recommend highly (especially to women who may struggle to t... See more

Company replied


Company details

  1. #2 of 5 best companies in Scrap Yard
  2. #8 of 10 best companies in Car Breaker

Written by the company

Scrap Local is one of the fastest growing networks of scrap metal dealers & vehicle dismantlers in the UK. Find dealers nationwide for everything scrap today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great guys

Great guys. Organised a collection online, they phone me up to organise a date and time to suit me. They even picked my car up a day earlier then arranged which was a bonus.
Lovely guy (Beardo) who came to collect my car had everything done within 20 minutes.
Best rates for scrap cars out there!!!!

12 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for leaving us an excellent review, Jemma!

Rated 5 out of 5 stars

Made a call

Made a call, arranged for collection the next day, prompt, and on time, excellent service. Quick payment there and then.
Job done.

9 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Anita!

Rated 5 out of 5 stars

Fab company

Fab company. Car picked up within 24 hours, the guy that collected the car Beardo was great. Explained everything. Will definitely recommend 🙂

8 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Allyson!

Rated 1 out of 5 stars

Had arranged to have my vehicle…

Had arranged to have my vehicle collected before the Christmas period on an agreed price. The collection was MISSED 4 times, with date and time agreed but constant no shows. On every occasion, I was not informed that collection would not go ahead until the timeslot had passed, making we wait the whole day. When I called to confirm if collection was taking place beforehand, I was told yes but nevertheless that did not happen. Management was a bit helpful with the situation but no compensation offered, only that they apologised, tried to reassure me this is not how they do business and recommended I tried elsewhere. Would not use or recommend the service again due to this bad experience.

18 December 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Hi Nick,

I’m very sorry for the disruption and frustration caused by the missed collections. Waiting in all day for agreed-upon time slots, only to be let down repeatedly, is not acceptable, and I completely understand why this left you disappointed.

Although we work with a nationwide network of independent collection agents, responsibility for your experience sits with us. In this case, the agent assigned to your booking failed to meet the standards we expect.
We made multiple attempts to contact them to resolve the situation, but they were unresponsive. As a result, they have since been removed from our platform.

This experience is not reflective of how we aim to operate, and your feedback has been taken seriously. We use situations like this to review and strengthen our processes to reduce the risk of this happening again.

I’m sorry we weren’t able to deliver the service you were promised.

Kind regards,
Scrap Local

Rated 5 out of 5 stars

Great communication and friendly service

Great communication and offered a early pickup which was great for me.
Beardo came to pick up, we was polite and friendly, he also let me know exactly what to do with the DVLA.

22 December 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Rebecca!

Rated 5 out of 5 stars

Great

Great and simple

19 December 2025
Scrap Local logo

Reply from Scrap Local

Thank you, Jodie.

Rated 5 out of 5 stars

No nonsense fast service the price…

No nonsense fast service the price quoted was what I was paid unlike some other car buying companies the collection day and drivers punctuality were spot on the telephone staff clearly explained everything I needed to do before collection and on the day of collection the driver was very friendly he also explained what I had to do regarding vehicle documentation for the scrap process with Dvla payment was made following day no hassle a pleasure to deal with will definitely recommend scrap local to any person wanting to scrap a vehicle and unsure of the process friendly knowledgeable people to deal with

15 December 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you. Your review is very much appreciated. 😊

Rated 5 out of 5 stars

My experience with the scrap company…

My experience with the scrap company was great, they ensured that I have all relevant information and sent it by text and email. They also went over everything on the phone the customer service was excellent.

15 December 2025
Scrap Local logo

Reply from Scrap Local

Thank you, Jasinta!

Rated 5 out of 5 stars

Scrapping my vehicle was so easy

I rang scrap local as I was scrapping my old vehicle, the call handler made arrangements for the vehicle to be picked up within a matter of days and quoted me a really good price. The vehicle was picked up very promptly on the appointment date and payment was received by the end of the day.Excellent service all round and highly recommendable. Thankyou

8 December 2025
Scrap Local logo

Reply from Scrap Local

Thank you, Sharon. 😊

Rated 5 out of 5 stars

Reliable and stress free

From start to finish it was a stress free experience. The Office Management Team were friendly and supportive ensuring that I understood what docs were required agreeing a collection date/time and when payment would be made. I had a last minute problem and they rearranged my time frame to my convenience. Unlike many firms the while you wait jingle is funny and encourages you to join in !!!
The collection staff member was on time explained what he was doing and even though it was a wet evening was humorous. Positive experience would certainly recommend this company.

26 November 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Ms Elford!

Rated 5 out of 5 stars

Simple scrappage service

Haven’t had to scrap a car since before 2009, but ScrapLocal made the process easy. Great service, quick collection, and (Beardo) who took my vehicle was great. Would recommend

27 November 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Paul. 😊

Rated 5 out of 5 stars

Amazing company

Amazing company!
Honest and reliable, best prices around and cash in bank within 2 hours of pick up!

14 November 2025
Scrap Local logo

Reply from Scrap Local

Thank you!

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