My beloved cat had an infected wound which i noticed late at night and I called the pet care helpline. Got straight through to a vet who asked lots of questions and assessed my cat via video link. Un... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our dog had a lameness that needed further investigation and I can’t argue how easy the process was in claiming the bills back for this. From initial submission of the forms from the vets to money... See more
Company replied
I hesitated in claiming for Zak’s lump removal as it was only a few weeks after changing to Scratch & Patch that it appeared. To be honest if I had known I was going to have a reason to claim I would... See more
Company replied
I have been with Scratch and Patch for 3 years now. Their multiple pets insurance is very good value for money and wouldn't be available anywhere else for 2 bulldogs. Any claims I have made are prompt... See more
Company replied
Company details
- #14 of 34 best companies in Pet Insurance Company
- #96 of 140 best companies in Insurance company
About Scratch & Patch
Written by the company
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Scratch & Patch
Hi Marc,
Welcome to the family!
Thank you for taking the time to leave us a review — we really appreciate it.
We’re so pleased to hear that you found the process easy and quick. Choosing pet insurance shouldn’t be complicated, so it’s great to know everything was straightforward from start to finish.
If you ever have any questions about your policy or need support, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Easy application and a good price.
23 February 2026
Reply from Scratch & Patch
Hi Michael,
Thank you for taking the time to leave us a 5-star review — we really appreciate it.
We’re so pleased to hear that you found the application easy and the price competitive. Pet insurance should be simple and good value, while still giving you confidence that your pet is properly protected if the unexpected happens.
We’re delighted to have you with us.
If you have any questions about your policy or need to speak to our team directly, you can contact us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
Oliver excellent customer services!
25 February 2026
Reply from Scratch & Patch
Hi Alex,
Thank you so much for taking the time to leave us a 5-star review — we really appreciate it.
It’s fantastic to hear that Oliver provided you with excellent customer service. We’re very proud of our team, and feedback like this means a great deal. I’ll be sure to pass your comments directly to Oliver and his team leader.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
The lady I spoke to was very polite and…
The lady I spoke to was very polite and helpful explaining every step right through the policy and different options I could not fault this lady very impressed
24 February 2026
Reply from Scratch & Patch
Hi there,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that the team member you spoke with was polite and helpful, and that she clearly explained each step of the policy and the different options available to you. Making sure everything is fully understood without any pressure is really important to us.
Your kind words will be shared with the team, as feedback like this genuinely means a lot.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
A good pet insurer
Pretty much a good website, does what you need and in comparison to other pet insurer prices.
Would have been 5 stars if not for a glitch on a web page where you tick a box and by the time you get to the bottom of the page it needs ticking again..and again..and again...i very nearly quit, so perhaps needs looking into.
23 February 2026
Reply from Scratch & Patch
Hi Martyn,
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that you found our website easy to use and navigate — our aim is always to make pet insurance as simple and straightforward as possible, helping to take some of the pressure off both our customers and potential pet parents.
We’re sorry to hear that the website glitch meant the process didn’t flow as smoothly as expected. I’ve passed this over to our website development manager to investigate further, as feedback like yours is incredibly valuable and helps us improve the experience for everyone.
Thank you again for raising this, and if you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
So far so good! Easy to deal with and friendly staff
Only been with the company for 6 months and insure both my cats.
I’ve had to claim, which is ongoing at the moment- I have to say Scratch and Patch have made the process easy. They return emails quickly and the team are very helpful. Making a claim is also pretty straightforward. I would recommend them 😻
23 February 2026
Unprompted review
Reply from Scratch & Patch
Hi Chloe,
Thank you for taking the time to leave such a lovely review — and for trusting us to look after both of your cats.
We’re really pleased to hear that, even with an ongoing claim, you’ve found the process straightforward and our team responsive and helpful. That’s exactly the experience we aim to provide, especially while things are still in progress.
We truly hope your beloved family member is pushing through their health challenges and will be on the mend very soon. Please know we’ll continue to support you every step of the way.
If you ever need anything, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Reply from Scratch & Patch
Hi Debra,
Thank you for taking the time to leave us a review.
We’re so pleased to hear you’ve found us easy to use and good value — that’s exactly what we aim to provide for all pet parents.
If you ever have any questions or need us in the future, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Claim was straightforward and received…
Claim was straightforward and received updates on the process and checks along the way. First time I have ever had to claim on pet insurance so was slightly worried. But all so far so good. Thanks
23 February 2026
Unprompted review
Reply from Scratch & Patch
Hi Corrine,
Thank you for taking the time to leave such a lovely positive review.
We completely understand that making your first claim on pet insurance can feel a little worrying, so it’s great to hear that the process felt straightforward and that you were kept updated throughout. Clear communication and reassurance are so important — especially the first time you need to use your cover.
We really hope your furry family member is recovering well and back to their full, perky self very soon. We’ll continue to be here whenever you need us, and if you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Scratch and Patch Good value
I have been with Scratch and Patch for 3 years now. Their multiple pets insurance is very good value for money and wouldn't be available anywhere else for 2 bulldogs. Any claims I have made are promptly dealt with and refunded appropriately. I'm intending staying with this company for the foreseeable future.
23 February 2026
Unprompted review
Reply from Scratch & Patch
Hi Kay,
Thank you so much for your continued trust in us over the past three years — it really does mean a lot.
We’re so pleased to hear that our multi-pet cover has worked well for you and your two bulldogs, and that you’ve found it good value for money. It’s also great to know that when you’ve needed to claim, everything has been handled promptly and refunded appropriately — that’s exactly the experience we aim to deliver.
We’re delighted to have you and your furry family with us for the foreseeable future, and we’ll continue to be here whenever you need us. If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
My first phone enquiry regarding this…
My first phone enquiry regarding this health issue was very supportive informing me of my maximum claim I am unable to give exact dates when I called and when I claimed because my pets health issue most important to me
2 February 2026
Unprompted review
Reply from Scratch & Patch
Hi Margaret,
Thank you so much for taking the time to leave us a 5-star review.
We’re really pleased to hear that your first phone enquiry felt supportive and that our team were able to clearly explain your maximum claim amount during what must have been a worrying time for you. When a furry family member isn’t well, the last thing you need is added stress — so it’s lovely to know we were able to help provide some clarity and reassurance.
We truly hope your beloved companion is doing well, and if you need anything at all, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/
— we’re always here to help.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to use website
Easy to use website and didn't take me long to complete my purchase. Clear instructions and information given
22 February 2026
Reply from Scratch & Patch
Hi Smoff48,
Welcome to the family!
Thank you for taking the time to leave us a positive review. We’re so pleased to hear you found our website easy to use and that everything was clear and straightforward from start to finish. We work hard to make sure our instructions and information are simple to follow, so it’s great to know that showed.
We’re delighted you’ve chosen us to protect your pet.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
First time purchaser
I had not heard of the company before but got a quote from them via another website. It was very straightforward to arrange a policy for my dog. They were also cheaper than my previous insurer.
18 February 2026
Reply from Scratch & Patch
Hi Paddyboy,
Welcome to the family!
Thank you for taking the time to leave us a 5* review. We’re really pleased you found us and that arranging cover for your dog was straightforward and hassle-free. It’s even better to hear we could offer you a more competitive price than your previous insurer.
We’re delighted you’ve chosen to place your trust in Scratch & Patch to look after your furry family member.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Reply from Scratch & Patch
Hi Dee,
Thank you for taking the time to leave us a review.
It’s great to hear that you found everything quick, simple and easy to set up. We work hard to keep our processes user-friendly, so it’s lovely to know making the right decision for your pet felt straightforward.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Excellent!
This was our first years insurance with Scratch & Patch, and unfortunately for our lovely Lottie, it was her last. I wouldn't normally leave a review for an insurance company, however there service and understanding at a low time for the family was incredible. The claim was sorted with very few queries. The settlement was swift. Overall excellent from S&P, will be utilising them once again in the future.
19 February 2026
Unprompted review
Reply from Scratch & Patch
Hi there,
Thank you so much for taking the time to leave such a heartfelt review, especially during what must be an incredibly difficult time for you and your family. We are truly sorry to hear about the loss of your lovely Lottie — our hearts go out to you all.
Whilst we’re saddened that your time with us was far shorter than it should have been, it means a great deal to know that our team were able to support you with care and understanding when you needed it most. We’re pleased we could handle the claim with minimal queries and a swift settlement, helping to ease some of the stress during such a heartbreaking period.
If you need anything further from us at all, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Helpful staff
Was checking how to set up a new policy and they were very helpful and polite.
19 February 2026
Reply from Scratch & Patch
Hi Sandi,
Welcome to the family, its great to have you onboard with us
💙🧡
Thank you for taking the time to leave us such a great review. It’s lovely to hear that our team were helpful and polite while guiding you through setting up a new policy. We always aim to provide that extra level of care and clarity so our customers can feel confident they’re choosing the right cover for their pet’s needs.
We hope you were able to get all the information you needed, but if anything else comes to mind, you can take a look at our FAQs on our easy-to-use website, or of course get in touch with us directly via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Reply from Scratch & Patch
Hi Michael,
Welcome to the family! 💙🧡
Thank you for taking the time to leave us a review. We’re really pleased to hear you found the quote process smooth, easy to use, and affordable. That’s exactly how getting cover for your pet should feel — simple and stress-free from the very start.
Providing affordable yet reliable pet insurance is something we genuinely take pride in. By leaving a review like this, you’re also helping other pet parents feel confident about taking that leap and joining our ever-growing pet family.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
New to Scratch & Patch very easy to set…
New to Scratch & Patch very easy to set up a new policy, and good value for our pets needs. I liked to 3 tiered options to choose from.
18 February 2026
Reply from Scratch & Patch
Hi Sarah,
Welcome to the family! Its great to have you with us. 💙🧡
Thank you for your review — we’re so pleased you found setting up your policy easy and good value for your pets’ needs. It’s great to hear the three-tiered options helped you choose the level of cover that suited you best.
You’re absolutely right — the proof is in the pudding when it comes to insurance. You don’t truly know how a product performs until you need it. That’s why we’re committed to delivering the 5★ service every pet parent deserves when they need us most. Our dedicated customer service and claims teams are always on hand to provide that peace of mind and support you every step of the way.
If you have any questions, you can take a look at our FAQs on the website, or of course get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Good value
It seems really good value. I'll not know unless I have to make a claim. But an easy decision to take and the documents were clear (but, of course, boring!)
18 February 2026
Reply from Scratch & Patch
Hi Tdsoldgit
Thank you for taking the time to leave us a review — we really appreciate it. Your feedback helps other pet owners feel confident in choosing us, so it genuinely makes a difference.
We’re glad you found the cover good value and straightforward to set up. And as for the “boring stuff”… you’re absolutely right 😄 policy documents aren’t the most exciting read! That said, they’re there to clearly explain what’s covered and how your policy works, so if you ever do need to claim, you know exactly where you stand. You’ll also find plenty of useful guidance in our FAQs on the website.
If you ever need anything clarified or want to speak to someone, you can contact us via https://scratchandpatch.co.uk/contact/
Thanks again for choosing Scratch & Patch — it’s great to have you on board.
Kind Regards,
Your Scratch & Patch Family 🐾
Quick and easy and better priced
18 February 2026
Reply from Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review — we really appreciate it, its great to have you onboard with us.
We’re so pleased to hear you found the process quick and easy, and that our pricing stood out for you too. That’s exactly the experience we aim to deliver for every pet parent.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾
Friendly and helpful call handler
17 February 2026
Reply from Scratch & Patch
Hi Kristy,
Thank you for taking the time to leave us a review — we really do appreciate it.
It’s great to hear that our team are continuing to provide the high level of service we pride ourselves on. Friendly and helpful support can make all the difference, and I’ll be sure to pass your lovely feedback on to the team leader so it can be shared with the call handler involved. 💙
If you ever need anything more, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
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