Excellent service from Screen4 last week. Dropped off my sample at the drop box in Barnsley soon after 9am Wednesday morning. Exceptionally helpful receptionist informed me the courier would be... See more
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See what reviewers are saying
After being let down by Randox and needing a PCR test for a trip to Morocco we booked the test and it arrived the following day as promised. We did the test and as we didn’t want to rely on the post o... See more
Company replied
Due to a mistake I made in my booking for two PCR Tests I needed to urgently re schedule my test, I must admit I was very distressed and was struggling with the online booking site. I called the te... See more
Company replied
Great Service form Robert to help me reschedule pre-departure PCR tests for both myself and my wife when the on-line system could not help. He was calm and reassuring throughout, listened well to what... See more
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Company details
Written by the company
****To All Our Existing and Potential New Customers**** For general enquiries Please visit our website – www.screen4.org – which contains an extensive range of information relating to all aspects of our testing process and will answer all general enquiries. Please be aware that our contact channels are experiencing a high volume of interest which is affecting our current wait times. Please only contact us if you have an urgent issue that cannot be resolved using our website. Kind Regards Screen4 Customer Service Team
Contact info
17 Middlewoods Way, S71 3HR, Barnsley, United Kingdom
- 01226 654654
- covid19@screen4.org
- screen4.org
Do not use this company
Do not use this company. The ‘fit to fly’ postal PCR test is not fit for purpose. When you post your test back it goes to Barnsley, for them to then courier it back down to Cambridge?! Bonkers. I rang screen 4 as I was worrying about the length it was taking to arrive (not the 24 hours Royal Mail claim). I had to book another two tests, this time I used an Express Test site (they were amazing- results next day before 10.) The customer advisor was lovely and actually suggested I go get a walk in test as she didn’t think it would make it on time!
We made it on honeymoon and then on the second day we eventually got our screen4 results. 5 days after posting our tests!!!
It was even over the 48 hours from arriving at the lab. I’ve emailed to ask for a refund, two weeks later still no reply.
In response to Screen4s reply:
I used the Royal Mail pre printed envelopes included in the box my tests came in.
One test came back within 48 hours of reaching the lab. One didn’t. I have email with the time of 00:06 saying my test had reached the lab on the 9th Jan and then an email at 06:02 on the 11th Jan with my results. That’s over 48 hours.
* update
I have finally received an email from screen4 that confirms that my best were over the 24-48 hours despite what the reply said on here. However they are now saying they don’t guarantee it within 24-48 hours.
25 January 2022
Unprompted review
Reply from Screen4
Hello Laura,
We are sorry to hear that the results were not issued in time for your flight. From investigating your account we can see the samples were posted back to us using a 3rd party courier service. We do advise at time of purchase the result turnaround time is between 24-48 hours from the receipt of your sample at the lab. We do also advise where possible to take the samples to a screen4 clinic drop box before 4pm. By doing this, our private courier then collects the samples at the end of the working day, and takes them to the lab the same day for the 24-48 hour testing process to begin. A list of clinic locations can be found on our website. From thoroughly investigating your account, I can see that both results were issued within the 24-48 hour timescale from when the lab received the samples. Unfortunately, Screen4 cannot be held liable for any sample delivery delay to the lab and this is outlined in our terms and conditions that were agreed to at time of purchase. We do appreciate the frustration this may have caused, however screen4 cannot be held responsible for the delay in the delivery of the samples to the testing lab and the results were both issued within the timescale that is advised at point of purchase.
Kind Regards, Screen4
Avoid this company!
Avoid this company for a travel fit to fly! Earliest I could test was 72 hours before flight, did that and posted within 1 hour. Now 19 hours before I’m due to fly and my results have not even reached the lab!
24 January 2022
Unprompted review
Reply from Screen4
Hello Darren,
The turnaround time is 24-48 hours from the receipt of your sample at the lab. This does not factor in the time it takes the 3rd party courier to deliver your sample to the lab. We do understand how frustrating it is waiting for a result to travel, however screen 4 do advise at time at purchase the turnaround time is from when the lab received the sample. we do suggest where possible to take the samples to a screen4 clinic drop box to ensure the samples are taken to the lab the same day to then allow the 24-48 hour testing process to begin. The list of screen4 clinic locations can be found on our website.
Kind Regards, Screen4
Great service and helpful customer…
Great service and helpful customer service if there is a glitch
23 January 2022
Unprompted review
Reply from Screen4
Hello Victoria,
thank you for taking the time to leave us a positive 5 star review. this is very much appreciated and its great to hear your experience with Screen4 was a positive one :)
King Regards, Screen4
suspect result of Covid PCR test
my wife had a pre-travel covid PCR test on 20th Jan 2022 - this was reported as positive the following morning. She suffered left sided chest discomfort on the same day and underwent NHS covid PCR test on 21st of Jan which was reported as negative!
We had to cancel our trip and lost £900. I am not sure whether screen4 really tested the sample!
22 January 2022
Unprompted review
Reply from Screen4
Good Morning DR RN Mahesh Babu,
Any results can be queried with our Customer Service Team and we are happy to provide the Cycle Threshold Values for your sample from the Lab, which can be reviewed by a GP/Clinician.
Screen4 are a Government Approved Provider and the lab we use is UKAS Accredited.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Thank you to Declan for the calm way he…
Thank you to Declan for the calm way he handled my call, excellent service
21 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Elanor
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Declan and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Excellent Service
I would like to give round of applause to Megan W, she was very prompt an quick in resolving my issue along with her supervisor Jamie. Once again thank you for your service
21 January 2022
Unprompted review
Reply from Screen4
Good Morning Eli,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Megan W And the Supervisor Jamie. We hope you choose to use us again in the future.
Kind Regards
Sophie
Superb service from Screen4! <24hr turnaround
Superb service from Screen4!
We ordered our pre-departure self test PCR kits on the Sunday and they arrived on Tuesday AM. Due to tightening of COVID restrictions in our chosen destination we had to switch holidays, I contacted Screen4 for advice and they replied within 3 hours. Changing the destination and flight details was easy.
We took the tests yesterday AM, dropped them in the Screen4 Barnsley drop box at 11:30, received email confirmation of arrival at the lab at 16:33 and then received the results at 06:46 today. Less than 24 hrs turnaround is much appreciated and means we can now relax and look forward to our holiday tomorrow.
Recommended! :-)
21 January 2022
Unprompted review
Reply from Screen4
Good Morning Adam,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had and the time you have taken to review our service, we hope you choose to use us again in the future.
Kind Regards
Jamie
I recently ordered lateral flow tests…
I recently ordered lateral flow tests and also PCR tests.
The day before the government changed the rules I received the lateral flow tests which I can use.
But the PCR tests are no longer needed which I've not received.This was on 3rd January 22
Asked for a refund and I'm still waiting and they are charging £15 each off the tests which they are 3x tests.
Its disgusting and I would never recommend them to any one.
20 January 2022
Unprompted review
Reply from Screen4
Good Morning Diane,
Thank you for your review. We consider all feedback valuable.
We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements. Government Guidelines can change as often from a daily to weekly basis.
All refunds are processed in line with our Returns and Refunds Policy which can be seen on our website and within the terms and conditions provided at point of purchase.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
I had my rt pcr done today at screen4…
I had my rt pcr done today at screen4 Harlow by Veronika. She communicates with clear instructions all the procedures involved. She was very kind, respectful and polite.
19 January 2022
Unprompted review
Reply from Screen4
Good Morning Sinu,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Veronika and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
The Screen4 website to order tests are confusing and misleading
The Screen4 website to order tests are contradictory and can be misleading.
Booked a clinician antigen test at Cambridge for a trip to Iceland and these details entered during the booking. This turned out to be a clinician supervised test which is not accepted in Iceland resulting in having to quarantine until the airport test results came through.
Screen4 not willing to refund the cost of the tests as they declared the website clearly states this was a supervised test. Screen4 do not have a clinician performed antigen test that is accepted in Iceland so not sure how this booking was able to be sold.
19 January 2022
Unprompted review
Reply from Screen4
Good Morning John,
Thank you for your review. We consider all feedback valuable.
We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements.
All information regarding tests that we offer is provided at point of purchase, for the customer to make an informed decision to whether this test suits their travel requirements.
Screen4 have taken every step necessary to resolve this issue for you.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Shocking, do not purchase
Shocking. Do not purchase your tests through this company.
I had a holiday to Dubai booked and had to have a pcr test within 48 hours of travel for me and my husband.
My husband received his results on the morning of departing. I was at the airport still waiting for my test to come through at 1pm.
I called customer service on numerous occasions explaining the gate was closing and I was about to miss out on my holiday.
They couldn’t give a stuff about this, customer service was shocking.
If you can’t provide results within the 48 hour timescale you shouldn’t be trading.
I have now lost out on thousands of pounds due to their incompetence.
Tui recommended this company through their website, I have notified Tui of this awful service and advised they should not be recommending this company if they cannot guarantee results within travel timescales.
19 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Sarah,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Website is disingenuous
Website is disingenuous, fraudulent and factually incorrect with the service that they claim to provide. Staff are rude and totally unhelpful. Stay away from this feckless business.
18 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Gordon,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Spoke to Susan who was very helpful in…
Spoke to Susan who was very helpful in sorting out an issue with my test very quick response.
18 January 2022
Unprompted review
Reply from Screen4
Good Afternoon,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Susan and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Rang to correct an error and Suzie…
Rang to correct an error and Suzie corrected it very efficiently and promptly.
18 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Gary,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Suzie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Used Screen4 in Cambridge for a second time
I used Screen4 in Cambridge in November for my trip to Barbados and again yesterday for my trip to Trinidad this Sunday. Both countries require a clinician-administered PCR test.
Pleased with the fast turnaround, which is vital especially in the case of Trinidad as the test needs to be taken within 72 hours of arrival in Trinidad, meaning the earliest I could take the test was on the Friday for the flight on Sunday.
Both tests were processed quickly as shown below, even though they said it might take up to 48 hours.
Barbados test time Thursday 12:19
Result received Thursday 22:32
Trinidad test time Friday 10:00
Result received Saturday 03:05
I've dropped a star because there is no reception service at the Cambridge office and I had to wait outside in the cold until the clinician had finished dealing with the previous customers
15 January 2022
Unprompted review
Reply from Screen4
Good Afternoon (Ken),
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team at Cambridge and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Elise very helpful over chat and fast…
Elise very helpful over chat and fast to respond. 2 questions answered with ease.
13 January 2022
Unprompted review
Reply from Screen4
Good Afternoon,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Elise was very helpful and patience and…
Elise was very helpful and patience and answered all my questions. Thank you
13 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Louise,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Suzie was very helpful and supportive
Suzie was very helpful and supportive
( Suzan W) she verified my Covid Test and helped me to send the correct Photo
12 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Karin,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Suzie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Amazing customer service and in all…
Amazing customer service and in all honesty, they're super efficient at replying to my query! Absolutely stars!
Truly recommend them!
Elise promptly replied to my query, offered all the info requested, and was so pleasant to interact with. She's a star and in all honesty, I will very likely order again as she genuinely provides amazing customer service! Please pass this feedback to the company as she's been truly amazing!
12 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Vania,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Very friendly and helpful customer service @screen4 online
Elise @screen4 customer service online chat was extremely helpful and friendly, she helped me to amend my booking and explained how the testing works and how/when I will receive my results. She was able to answer all of my questions and amend my in clinic booking to later in the same day, whilst reassuring me that I would meet the requirements for my arrival country. Thanks so much for your help.
12 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Keighley,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
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