Screens.uk Reviews 1,415

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

We've used this company a few times and the delivery is always on time and the parts are perfectly packaged and great quality. One of the few places that actually provide the adhesive stickers to repl... See more

Rated 4 out of 5 stars

The service was excellent, the screen arrived in good time, and was undamaged. But the only reason not to give 5 stars is that I actually haven't had the opportunity yet to fit and test the screen.... See more

Rated 5 out of 5 stars

Bought a laptop screen, arrived on time and in perfect condition. Same with the double-sided tape I ordered. Recommend and would use again. Very good website with screens very clearly categorised by l... See more

Rated 5 out of 5 stars

Ordered a replacement screen for an ASUS Tuf laptop. Got help selecting the right screen via swiftly answered email, screen arrived two days later complete with free tool kit! As always with these thi... See more

Company details


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4.8

Excellent

TrustScore 5 out of 5

1k reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Top notch

Top notch
Have used Laptop Screens UK several times when I've had to replace laptop components or screens
Website very easy to use and find the right part/screen, always delivered promptly and packaged perfectly.
If ever unsure, the website has very useful videos and guidance which is fantastic.
Very satisfied all round

22 July 2020
Unprompted review
Rated 5 out of 5 stars

Quality replacement screen

Online support was very good. The website was easy to navigate to the screen I needed. Postage wasn't that quick, but packaging was excellent. The replacement screen fitted and worked perfectly, with no issues. Price was reasonable. Overall I would highly recommend Screens UK.

13 July 2020
Unprompted review
Rated 4 out of 5 stars

Great service

Great service, good choice. Live chat facility is useful for getting questions answered quickly. Will use again if needed. Fast and secure delivery.

9 July 2020
Unprompted review
Rated 1 out of 5 stars

Faulty Screen and poor customer service

Sent a faulty screen took ages to reply to request to replace the screen, waited yet again and finally asked for a refund and sent minus the postage of which on my request for a full repayment due to faulty goods, this was ignored so I could post a minus star but would never recommend or use again.

4 July 2020
Unprompted review
Screens.uk logo

Reply from Screens.uk

LaptopScreen.co.uk guarantees a working replacement or your money back!

Customers support ticket was opened on Apr 23, 2020 at 12:01 and our support department replied to it on Apr 23, 2020 at 14:31. Customer ignored the replies and opened another support ticket on Apr 30, 2020 at 18:30 it was replied to on May 01, 2020 at 9:30. All replies came with-in less than 24 hours as promised. Customer returned a fully functional screen back.

Support dept. www.LaptopScreen.co.uk/support/
On-line chat at www.LaptopScreen.co.uk
Telephone: +44-114-352-0098

Rated 4 out of 5 stars

A great service will use again if needed

I was happy with process and would have given a higher score but for two things:
- finding the screen I needed was not as easy as i would have hoped but once found the ordering and delivery process was as good as any.
- as a consumer I found it daunting selecting the a pack of tools to help with replacing the screen; in this day surely it is possible to tell the customer what the correct tools are rather than this is what other people bought giving you a number of options. if you tell them the correct tools and they decide to buy or nit or something else that is their decision.

24 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent product, excellent service!

I was able to find the exact correct screen for my laptop through the website. The price was very competitive, the dispatch was very fast, and the screen was very well protected in the packaging. Whilst I'm not intending to make a habit of breaking my screens, if I do end up in the same position, I'll definitely be back!

14 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer care, professional...

Placed the order for a mat finish screen (out of hours).

The next working day, I got an email with a service ticket attached. Opened it up and I was disappointed that my screen was no longer available.

I was given two options, cancel or change the order to gloss.

I accepted the switch to gloss, all was confirmed and today the order arrived. An hour later I had fitted the replacement screen and all is well with my daughter's laptop once again. Sure the gloss allows more reflection, but is works very well with no issues.

The customer care 5/5
Delivery 5/5
Dealing with issues 5/5
Quality of product 5/5

It was a real pleasure working with such consummate professionals.

12 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Replaced a cracked laptop screen thanks to Screens.Uk. Plus points for their website which helped identify the correct screen and also the video showing how to replace it. Saved a goodly amount of cash thanks to them! Recommended.

28 April 2020
Unprompted review
Rated 5 out of 5 stars

I got exactly the screen I needed

I got exactly the screen I needed, got it quick, and have just now installed it without a hitch! A huge relief as this saved me £££ and put my primary-school child back in business for all the important online tutorials (and hopefully not to much games and telly!). Thanks guys!

23 April 2020
Unprompted review
Rated 5 out of 5 stars

Easy to find correct screen by model

Easy to order correct screen and also ordered tool kit which is excellent. Screen now fitted and working well. Have already recommended to friends as so much cheaper than getting new laptop. Many thanks

21 April 2020
Unprompted review

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