ScrewfixWardrobes.com Reviews 511

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I ordered the sliding doors and track from Screwfix and the internal drawers and hanging rails from Screwfix Wardrobes. It seemed odd that I could not order everything together, but they all cam... See more

Company replied

Rated 5 out of 5 stars

I've used you several times for projects. Always been very happy and this time was no different! Ordering process was fine, lead time was good and delivery was excellent. Doors are now installed.... See more

Company replied

Rated 1 out of 5 stars

Ordered a wardrobe kit for self installation but didn’t receive complete kit - mirror doors were missing! No word or warning from Screwfix explaining why the mirror doors weren’t delivered with the... See more

Company replied

Rated 5 out of 5 stars

Generally fine, delivered on time undamaged. Fitted well, soft close a boon, and look good. Installation straightforward as long as instructions followed to the letter. Only slight niggle, the horiz... See more

Company replied

Company details

  1. Home & Garden

Written by the company

ScrewfixWardrobes.com was powered by Spaceslide - market leaders in made-to-measure sliding wardrobe doors, and wardrobe storage solutions. This relationship ended in May 2024, you can however get the same great products and services direct from Spaceslide by visiting www.spaceslide.co.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

511 reviews

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Rated 4 out of 5 stars

Some of the soft close hardware was…

Some of the soft close hardware was crappy. Badly threaded wedges for the soft closers, didn’t need the VHB tape only after installing for the type of door. some of the small nuts were unthreaded, and also too small for the nylon socket in the device.

Instructions not very good, should be in one language and specific to the exact order, not jump about depending on door/closer types. Probably easier to do next time with experience. Also needed to go onto the real website for the manufacturer to get proper instructions, and no helpline at weekend.

21 July 2021
Rated 5 out of 5 stars

Excellent

Excellent. Fantastic an very helpful service with prompt delivery, couldn't ask for any better!

20 July 2021
Rated 4 out of 5 stars

The Wardrobe fixtures were excellent

The Wardrobe fixtures were excellent. Good quality product with really good instructions. The experience was, however, spoilt by a terrible delivery service
with very surly and uninterested delivery staff, who had no idea what they were doing and who simple didn't care. What a pity!

13 July 2021
Rated 5 out of 5 stars

Delivered on time

Delivered on time. Couriers brilliant,willingly carried units upstairs.
Assembly straightforward. End result very pleasing.

25 June 2021
Rated 2 out of 5 stars

Trims not delivered

Ordered wardrobes and trims on the 29th May. 10% extra discount failed. Received confirmation it would be delivered on the 17th June took the day off work to be home for the delivery. Informed the day before the 17th they would be delivered on the 18th June. Got someone to be here for the delivery. Went to put them up over the weekend to find out the trims had not been delivered. Now been informed they will delivered on the 1st July. So have to manoeuvre around the doors until then received no explanation as to why the trims were not delivered with the doors.

23 June 2021
Unprompted review
ScrewfixWardrobes.com logo

Reply from ScrewfixWardrobes.com

Hi Rebecca

Thank you for leaving us your review we appreciate all feedback.

We're sorry to hear that the liners were missing from your delivery, this is certainly unusual for this to occur. Replacements have been ordered to get these to you as quickly as possible.

We've contacted you directly with regards to the extra discount as we don't seem to have been made aware that your code failed.

Kind Regards
ScrewfixWardrobes

Rated 3 out of 5 stars

Trim kit

Mainly my fault, probably need to make ordering more idiot proof. I ordered sliding doors, but also ordered trim kit, even though I wasn’t t sure if I would need it. But when ordering the trim kit I’m guessing the dims the doors are made to are reduced to accommodate.

1 June 2021
ScrewfixWardrobes.com logo

Reply from ScrewfixWardrobes.com

Hi David

Thank you for taking the time to leave us your feedback.

When liners are selected our system automatically makes deductions to accommodate these within the dimensions to ensure your Made to Measure doors fit perfectly.

We've passed your valuable comments around making this clearer onto our teams to look into further.

Kind Regards
ScrewfixWardrobes

Rated 5 out of 5 stars

Pleased with how easy it was to order…

Pleased with how easy it was to order made to measure doors. They arrived timely too. One of our doors had a crack on the mirror but I got a quick response from the team and a new replacement was sent out within a week with the old one taken away. 2 person job to install and we're not very DIY people but managed fine even if it just took us a bit longer. Look great now they are all up. I think it was good value for money.

1 June 2021
Rated 4 out of 5 stars

Well packaged all arrived in good…

Well packaged all arrived in good condition. Helpful delivery driver who also advised me about storing and handling the mirror doors. A job that any reasonably competent diy enthusiast will enjoy and complete easily to enhance any room. Quality looks and feels good.
The only negative was I was told I could only have a Friday delivery to my postcode which meant I had to arrange time off work instead of just arranging delivery for my next day off.
Consider an option of screw caps colour matched to the liners to hide the screw heads which would really enhance the final finish.

31 May 2021
Unprompted review
Rated 3 out of 5 stars

The overall product was good value for…

The overall product was good value for money although it did come with a small mark on the bottom of 1 of the panels. Would be better value if option to collect from screwfix was there as £54 for delivery is rather steep!

13 May 2021
ScrewfixWardrobes.com logo

Reply from ScrewfixWardrobes.com

Good Morning

Thank you for taking the time to leave us your feedback.

We're very sorry to hear part of your tower unit arrived with a mark, we've contacted you directly to look into this further for you as we dont seem to have this reported.
ScrewfixWardrobes.com is an online service only, which means we dont have stores to be able to offer a collection service however our dedicated delivery courier provide delivery to room of choice. Keep an eye on our offers page as we do often run 'free delivery' promotions.

Kind Regard
ScrewfixWardrobes.com

Rated 4 out of 5 stars

The product is as expected and we are…

The product is as expected and we are very pleased with it.
The experience was let down by the delivery driver who forced our 70 year old gardener, whom he met in our single track lane, to reverse 400m back down the lane rather than him reverse just 20m back to the junction. I have a van and know that it was easily doable.

6 May 2021
Rated 4 out of 5 stars

Not bad but could be better

Though a keen DIYer I’ve never built a fitted wardrobe so was a bit daunted by it all and decided to go for a complete kit (hoping for good instructions) rather than choosing all the parts myself. What arrived wasn’t as helpful as I’d expected. There were no instructions with the kit (except to fit the doors), but there are some generic instructions for fitting liners and end panels on the website. These say there are no screws supplied although there were some screws in the kit which I used to fix the bottom runner to the liner and the top panel to the ceiling joists (I wish there was more advice on fixing the top runner - all the instructions tell you is to use suitable fixings and I wasn’t sure if screwing into the plaster would be stable enough). I had to use one end panel and a liner over the carpet and another against the wall (all of these I had to cut to size). Hacking out a piece of skirting without the correct type of saw was fun! My space was fairly level so no spacers needed but beware that you’d need to buy those extra if required. The corner fixings for the end panel were not included either which I wasn’t impressed with (and 2 week wait if you order online so I used something similar from B&Q). The delivery had been set for Thursday, then I received a message saying it had been changed to Tuesday and then on Tuesday i got a call saying the delivery van had broken down so I got my delivery Thursday after all. Not a problem for me but could be if you have to take the day off work. The end panel arrived chipped along one edge and though I was told about this and decided not to wait for another, when I took the corner protectors off I found a corner was chipped too leaving me with no option but to have that visible on the outside (otherwise the other chips would have been visible on the outside). I could have sent it back at that point but there’s a charge for that so I’ll live with the chip but not thrilled about it. Overall verdict: would use again but not if elsewhere was cheaper.

3 May 2021
Rated 5 out of 5 stars

Great Product for the fraction of the…

Great Product for the fraction of the Price a Wardrobe Company would charge for fitted wardrobes. Delivered on time and well packaged.
Straight forward to fit.

26 April 2021
ScrewfixWardrobes.com logo

Reply from ScrewfixWardrobes.com

Thank you for taking the time to provide us with your feedback on your most recent Screwfix Wardrobes experience.
We're happy to hear that you were so pleased with the product and the price point, and very much hope you enjoy the end result just as much!

We very much hope to welcome you back with us again in the future.

Kind regards,

Screwfix Wardrobes

Rated 1 out of 5 stars

Ordered a wardrobe kit for self…

Ordered a wardrobe kit for self installation but didn’t receive complete kit - mirror doors were missing! No word or warning from Screwfix explaining why the mirror doors weren’t delivered with the rest of the kit - very poor!

Only after I emailed Screwfix regarding said absent doors did I receive anything approaching an explanation. At this time we await dispatch of the doors. Fingers crossed second time lucky!

19 April 2021
ScrewfixWardrobes.com logo

Reply from ScrewfixWardrobes.com

Hi Raymond,

Thank you for taking the time to provide us with your feedback on your most recent Screwfix Wardrobes experience.

We are truly sorry to hear that you experienced issues with your order. Taking a look into this with our customer support team it would appear that your doors were unfortunately damaged in the delivery company's depot on the day of your delivery.
We can only apologise for any disappointment or confusion caused as a result of their not having communicated this to you on the day. Whilst this is a rare occurrence, please do be assured that this is being investigated internally.

In line with our customer support team's email to you today, the replacement products have been ordered for you, and the delivery company will be in contact within the next few working days to arrange a new date with you.

Once again, please do accept our sincere apologies for any disappointment or inconvenience caused. If you do require any further assistance in the meantime then please do not hesitate to contact us, we are always more than happy to help.

Kind regards,

Screwfix Wardrobes

Rated 5 out of 5 stars

Great service quick turnaround and…

Great service quick turnaround and deliverd on time

15 April 2021
ScrewfixWardrobes.com logo

Reply from ScrewfixWardrobes.com

Hi Christopher,

We're happy to hear that you found your most recent Screwfix Wardrobes experience to be such a pleasant one, from the overall service to the delivery of them. We very much hope you enjoy the end finish just as much too!

We thank you for taking the time to provide us with your feedback, and hope that you will consider the use of our services again in the future.

Kind regards,

Screwfix Wardrobes

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